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Hoffman Lexus

East Hartford, CT

4.6
1,617 Reviews

750 Connecticut Blvd

East Hartford, CT

06108

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Showing 1,617 reviews

September 21, 2016

Great new car purchase buying experience. Everything from sales to delivery went very smooth. Mark and Al were very thorough and spent the needed time to make sure we understand the offer. More

by DBNAZZARO
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Al Ramos, Mark Pfahler
Sep 23, 2016 -

Hoffman Lexus responded

Hello DBNAZZARO, We are so pleased to read about your seamless experience with Mark and Al. They are a great team that is always happy to go above and beyond to ensure your buying experience is 5-star worthy. Thank you for choosing Hoffman Lexus and we look forward to seeing you in our service department. Sincerely, Sara Scribner, Marketing Events Specialist, Hoffman Auto Group. Driven by Trust.

September 21, 2016

Certified Lexus I needed my water pump replaced. My vehicle is Certified. Dropped off vehicle in the morning. Got a service loaner for the day. Picked up my vehicle i More

by ANTLO678
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Monica Pelletier
Sep 28, 2016 -

Hoffman Lexus responded

Hi ANTLO678, thank you for trusting Hoffman Lexus for your vehicle service needs. We are pleased to hear that our service team was able to replace your water pump in a timely manner and get you back out of the road again as soon as possible. We sincerely appreciate you as our customer and are always here to ensure your vehicle is running safely and efficiently. Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by trust.

September 21, 2016

Excellent I love my car. The salesman are the best specially Kevin his the best of the best. Thanks Kevin. My Lexus IS beautiful. Have a lot of power is smooth More

by aliper37
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Schoffield, Peter Quagliaroli
Sep 23, 2016 -

Hoffman Lexus responded

Hi aliper37, Thank you for choosing Hoffman Lexus to purchase your beautiful new IS. We are so pleased to read that you love your new car and it is everything you want. Let Kevin know any time you have questions or service needs. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

September 20, 2016

Great Experience!!!! Professional, courteous, great price on vehicle. Try them!!!! I purchased a new Vehicle. They were willing to work with me and got me in the vehicle i More

by 2016RX350
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Walter Pethick, Al Ramos, Tom Ryan
Sep 21, 2016 -

Hoffman Lexus responded

Hi 2016RX350, We are so pleased to read that your recent purchase experience was professional, courteous and you got a great price. We trust you are enjoying your new Lexus! Tom is always here if you have questions or service needs. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

September 20, 2016

Members of your employees worked as a team. I want to thank Walter for his time and I had a premonition that he had a Subaru Crosstrex which I bought immediately. Walter was quite professional More

by OKSANA12TH
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Walter Pethick, Karan Singh and Al Ramos. A great team., Walter Pethick, Al Ramos, Karan Singh
Sep 21, 2016 -

Hoffman Lexus responded

Hello OKSANA12TH, We are so pleased to read your feedback on our Lexus team. They are dedicated to providing an exceptional experience and ensuring your drive home in the exact vehicle you want. Thank you for choosing Hoffman Lexus! Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

September 19, 2016

My new Lexus Fast, quick and right to the point. Salesman showed us three cars of our choice. He was well informed and experienced Good sense of humor as well More

by RSAX2ASAX
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sebastian Chodulski, Matt Louis
Sep 21, 2016 -

Hoffman Lexus responded

Hello RSAX2ASAX, Thank you for choosing Hoffman Lexus for your recent purchase! Matt and our team are always happy to ensure a quick and efficient experience. We trust you are loving your new Lexus and we look forward to servicing it for you to keep it running beautifully. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

September 17, 2016

142K service Greeted immediately by service rep. Bob acknowledged me soon after, brought me into his office, took down all the info, offered me breakfast, which I More

by Oliver23
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob DiNapoli
Sep 21, 2016 -

Hoffman Lexus responded

Oliver23, Thank you for trusting Hoffman Lexus for your recent service. Your satisfaction is our top priority and we are so pleased to read that your visit was quick and you left a happy customer. See you again! Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

September 16, 2016

Repair Service Monica Pelletier is an asset to your company.I have had an issue in the past with the service dept. not performing repairs they should have and Monica More

by TPARADY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Monica Pelletier
Sep 21, 2016 -

Hoffman Lexus responded

Hello TPARADY, Thank you for trusting Hoffman Lexus service and our Advisor Monica. She is committed to ensuring your vehicle is running safely and most efficiently at every visit. We look forward to serving you again in the future. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

September 16, 2016

Awesome I have always had an awesome experience with Hoffman Service Department. Monica Pelletier helped me during my latest visit. She was very friendly, p More

by KMSELIG21
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Monica Pelletier
Sep 21, 2016 -

Hoffman Lexus responded

Hi KMSELIG21, We are so pleased to read about your awesome experience with our service team. Monica is always happy to share her knowledge to ensure a seamless experience. We value you and look forward to seeing you again in the future. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

September 16, 2016

Efficient and friendly service experience The service team is always prompt, efficient and friendly. They go out of their way to find ways to help us with our service questions - even if it me More

by Anon
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Monica Pelletier
Sep 21, 2016 -

Hoffman Lexus responded

Anon, Thank you for choosing Hoffman Lexus service. We are so pleased to read that our team was prompt, efficient and friendly during your latest visit. We appreciate you and look forward to seeing you again in the future. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

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