
Hoffman Lexus
East Hartford, CT
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Great experience Excellent service department. I worked with Robert Dinapoli who was very professional. The facilities were top notch and service completed in a time Excellent service department. I worked with Robert Dinapoli who was very professional. The facilities were top notch and service completed in a timely fashion as promised. Will definitely come back for service and recommend Hoffman to others. More
2005 LX 330 150,000 service checkup Micki was great as she stayed late on Thurs to fit me in early for Friday. She made sure everything was done and the car is running great. Micki was great as she stayed late on Thurs to fit me in early for Friday. She made sure everything was done and the car is running great. More
My experience with Lexus is always good. Lexus prides itself on value and customers service. My car was service in a timely manner. I am aware that getting a car washed by a dealer is not Lexus prides itself on value and customers service. My car was service in a timely manner. I am aware that getting a car washed by a dealer is not the norm after servicing and I regard this service as a privilege. As such I am not expecting to have my car detailed, my disappointment was when I stepped outside and saw my car it appeared as if a child had used a rag to wipe over a black car with dust on it. This was pointed out to the service associate who apologized and said she will bring it to the managers attention. Yes, she did offer to have it rewashed but that of course would take another 30minutes. More
No Nonsense Dealer ought a 2016 ES-350 this week. They got it for me from NJ rtather than convincing me to buy a loaded one from their lot. Kevin was excellent to deal w ought a 2016 ES-350 this week. They got it for me from NJ rtather than convincing me to buy a loaded one from their lot. Kevin was excellent to deal with. Very satisfied so far. More
Outstanding Service Highly recommend! My experience at Hoffman Lexus dealership was a very positive experience. This was my first car purchase, Foy made this a very smooth process. This de My experience at Hoffman Lexus dealership was a very positive experience. This was my first car purchase, Foy made this a very smooth process. This dealer was extremely friendly as well as trustworthy. I am very satisfied with my purchase. I feel much safer on the road, my cars extremely roomie and reliable! Thank you so much Foy for helping me find my dream car! More
Great working with Micki Freeman Shuttle ride back and forth to work and efficient and friendly service department makes it a pleasure to have routine service done on my Lexus. Shuttle ride back and forth to work and efficient and friendly service department makes it a pleasure to have routine service done on my Lexus. More
service The service department sent a person to pick-up my car and leave a loaner car. This was a wonderful service because I have a knee injury. The service department sent a person to pick-up my car and leave a loaner car. This was a wonderful service because I have a knee injury. More
Top notch service. Everyone involved made my first car purchase experience the best it could be. Super friendly, great service and highly recommended. I look forward to Everyone involved made my first car purchase experience the best it could be. Super friendly, great service and highly recommended. I look forward to doing business again in the future. More
Very professional Because of the services , attention to my concerns and the way of explaining what was wrong with my car. Most of all the way I was treated excellent. Because of the services , attention to my concerns and the way of explaining what was wrong with my car. Most of all the way I was treated excellent. More
My Hoffman Lexus experience I visited Hoffman Lexus in Aug to possibly buy an RC-F.My wife and i were returning customers because of our past experience there.I was greeted by sa I visited Hoffman Lexus in Aug to possibly buy an RC-F.My wife and i were returning customers because of our past experience there.I was greeted by salesman Michael Ionescu.I explained what i was interested in and wanted a test drive.He asked what i wanted to pay for the car.I explained that ive never had to negotiate a price before even driving the car and that im not just kicking tires.He went on to say that it was dealership policy and if we couldnt agree on a price why bother test driving.I asked to speak to a manager he then left came back and said the manager was busy.I am a African American and wondered had i not been would i have been treated the same way.I went on to purchase my beautiful Liquid Platinum RC-F at a dealership that treated me with respect and was allowed to test drive without hesitation.Hoffmans treated me as if my money was no good there and it wont happen again. More