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Hoffman Lexus

East Hartford, CT

4.6
1,617 Reviews

750 Connecticut Blvd

East Hartford, CT

06108

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Showing 1,617 reviews

September 26, 2016

Great experience Excellent service department. I worked with Robert Dinapoli who was very professional. The facilities were top notch and service completed in a time More

by ATDOT34
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob DiNapoli
Sep 28, 2016 -

Hoffman Lexus responded

Hello ATDOT34, thank you for trusting Hoffman Lexus with your vehicle service needs. We are pleased to hear that Robert and the service team performed the maintenance on your Lexus in a timely and professional manner. We sincerely appreciate you as our customer and are always here to ensure your vehicle is running safely and efficiently. Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by trust.

September 26, 2016

2005 LX 330 150,000 service checkup Micki was great as she stayed late on Thurs to fit me in early for Friday. She made sure everything was done and the car is running great. More

by MARTY14
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Micki Freeman
Sep 28, 2016 -

Hoffman Lexus responded

Hi MARTY14, Thank you for choosing Hoffman Lexus for your vehicle service needs. We are pleased to hear that Micki and the service team were able to get you back out on the road and make sure that your vehicle is running great. We sincerely appreciate you as our customer and are always here to ensure your vehicle is running safely and efficiently. Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by trust.

September 26, 2016

My experience with Lexus is always good. Lexus prides itself on value and customers service. My car was service in a timely manner. I am aware that getting a car washed by a dealer is not More

by SG17POWELL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Micki Freeman
Sep 29, 2016 -

Hoffman Lexus responded

Hello SG17POWELL, Thank you for trusting Hoffman Lexus with your vehicle service needs. We are pleased to hear that our service team was able to provide you with great customer service and have your Lexus ready in a timely manner. We do apologize that our car wash did not perform up to par and we would like to invite you to come back in at your convenience to have the vehicle rewashed. Let us know if there is anything else we can do to help you in the meantime. Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by trust.

September 23, 2016

No Nonsense Dealer ought a 2016 ES-350 this week. They got it for me from NJ rtather than convincing me to buy a loaded one from their lot. Kevin was excellent to deal w More

by ANWARDIANA06043
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Peter Q, Kevin Schoffield
Sep 28, 2016 -

Hoffman Lexus responded

Hello ANWARDIANA06043, Thank you for choosing Hoffman Lexus and congratulations on your new ES-350! We are happy to hear that Kevin and the sales team were able to get you the vehicle you wanted, even when that meant shipping it from NJ! They are a great team, ensuring your experience is exceptional and that you are ready to hit the road in you new Lexus. We look forward to servicing your ES-350 to keep it running great for you. Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by trust.

September 23, 2016

Outstanding Service Highly recommend! My experience at Hoffman Lexus dealership was a very positive experience. This was my first car purchase, Foy made this a very smooth process. This de More

by Sandy435
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Foy Woody Hammonds
Sep 28, 2016 -

Hoffman Lexus responded

Hello Sandy435, Thank you for choosing Hoffman Lexus and congratulations of your new vehicle! We are pleased to hear that Foy and our sales team were able to make the purchasing experience smooth and provide you with awesome customer service. Any time you have a question or have a service need for your new car just let us know. We are here to help keep things running beautifully for the years ahead! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by trust.

September 23, 2016

Great working with Micki Freeman Shuttle ride back and forth to work and efficient and friendly service department makes it a pleasure to have routine service done on my Lexus. More

by Teresa
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Micki Freeman
Sep 28, 2016 -

Hoffman Lexus responded

Hi Teresa, Thank you for trusting Hoffman Lexus for your vehicle service needs. We are happy to hear that our service team was efficient and friendly and that we were able to give you a ride to work and back! We sincerely appreciate you as our customer and are always here to ensure your vehicle is running safely and efficiently. Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by trust.

September 22, 2016

service The service department sent a person to pick-up my car and leave a loaner car. This was a wonderful service because I have a knee injury. More

by NJLCA49
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lindsay Fenton
Sep 28, 2016 -

Hoffman Lexus responded

Hello NJLCA49, Thank you for choosing Hoffman Lexus for you vehicle service needs. We are pleased to hear that our service team was able to accommodate to your injury by coming to pick up our vehicle at your home. We sincerely appreciate you as our customer and are always here to ensure your vehicle is running safely and efficiently. Hope you feel better soon! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by trust.

September 22, 2016

Top notch service. Everyone involved made my first car purchase experience the best it could be. Super friendly, great service and highly recommended. I look forward to More

by CHAD.DANCHUNK
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Walter Pethick, Al Ramos, Tom Ryan
Sep 23, 2016 -

Hoffman Lexus responded

Hello Chad, Thank you for choosing Hoffman Lexus and sharing your feedback! We are so pleased to read that our Brand Specialist Tom was the absolute best and ensured a seamless experience. We trust you are loving your new vehicle and we look forward to servicing it for you in the future. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

September 22, 2016

Very professional Because of the services , attention to my concerns and the way of explaining what was wrong with my car. Most of all the way I was treated excellent. More

by marialovegeremy2009
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Micki Freeman
Sep 28, 2016 -

Hoffman Lexus responded

Hi marialovegeremy2009, Thank you for trusting Hoffman Lexus for your vehicle service needs. We are pleased to hear that our service team answered all of your questions and concerns to your satisfaction. Your safety and enjoyment of your vehicle is our priority and we look forward to seeing you at your next scheduled maintenance. Sincerely, Alison Gilbert, Reputation Management Specialist. Driven by trust.

September 22, 2016

My Hoffman Lexus experience I visited Hoffman Lexus in Aug to possibly buy an RC-F.My wife and i were returning customers because of our past experience there.I was greeted by sa More

by Unwanted customer
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Mike Ionescu
Oct 06, 2016 -

Hoffman Lexus responded

Hello again, Thank you for choosing Hoffman Lexus and sharing your feedback with us about your recent visit. Our Sales Director, Kevin Warriner, was attempting to get into contact with you in order to address your concerns further. Was he able to address your concerns to your satisfaction? It is our commitment to provide the highest level of customer service every time you visit any of our Hoffman dealerships and we are truly sorry we did not meet your expectations. Please feel free to contact me if you have anything further you wish to address at alison.gilbert@hoffmanauto.com. Kind regards, Alison Gilbert, reputation Management Specialist, Hoffman Auto Group. Driven by trust.

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