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Hoffman Lexus

East Hartford, CT

4.6
1,617 Reviews

750 Connecticut Blvd

East Hartford, CT

06108

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Showing 1,617 reviews

October 03, 2016

First Rate Service The service is always first rate and the service professionals - all of them I've dealt with - are pleasant, informed and a pleasure to work with. Bes More

by Alan P.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob DiNapoli, Micki Freeman
Oct 03, 2016 -

Hoffman Lexus responded

Hi Alan P, Thank you for trusting Hoffman Lexus for your vehicle service needs. We are pleased to hear that our service team have always been able to provide you with professional customer service. We sincerely appreciate you as our customer and are always here to ensure your vehicle is running safely and efficiently. Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by trust.

October 03, 2016

137,000 mile service Bob Dinapoli and his staff are all very pleasant in arranging the service and a loaner car. The service people are efficient, trustworthy, and my car More

by KATHEAGABLE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris and Felix who brought the loaner and returned my car are very pleasant., Bob DiNapoli
Oct 03, 2016 -

Hoffman Lexus responded

Hello KATHEAGABLE, Thank you for trusting Hoffman Lexus for your vehicle service needs. We are pleased to hear that Bob and the service team were able to perform the maintenance on your vehicle in a timely manner and get you back out on the road again as soon as possible. We sincerely appreciate you as our customer and are always here to ensure your vehicle is running safely and efficiently. Sincerely, Alison Gilbert, Reputation Management Specialist. Hoffman Auto Group. Driven by trust.

October 02, 2016

Professional Matt Louis is easy to work with and professional. He immediately returned my calls and gave an excellent overview of the car I was interested in. Wou More

by CORAN5392
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Peter Quagliaroli, Matt Louis
Oct 03, 2016 -

Hoffman Lexus responded

Hi CORAN5392, Thank you for choosing Hoffman Lexus and providing us with your feedback about your most recent purchase. Matt and our staff is dedicated to ensuring you have an excellent experience as well as keeping your vehicle running beautifully for the years ahead. We trust you are loving your new Lexus! Let us know any time you have questions or service needs. Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by trust.

October 01, 2016

Best Ever I have used the service center for over three years. Always professional helpful and friendly. Highly recommend. I would not have my Lexus serviced a More

by MJHCPA1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Monica Pelletier
Oct 03, 2016 -

Hoffman Lexus responded

Hello MJHCPA1, Thank you for trusting Hoffman Lexus for your vehicle service needs. We are pleased to hear that our service team has been professional and helpful to you for the past three years. Thank you so much for your feedback and your continued trust in Hoffman Lexus to keep your vehicle in excellent condition. We look forward to seeing you again! Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by trust.

September 30, 2016

My 2008 LX 570 I took my car in for service, they noticed a problem with it. Ordered the parts and got it fixed. They gave me a a brand new complimentary vehicle to More

by Altareb01
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob DiNapoli
Sep 30, 2016 -

Hoffman Lexus responded

Hi Altareb01, Thank you for trusting Hoffman Lexus for your vehicle service needs. We are pleased to hear that the service team was able to make the repairs to your vehicle in a timely manner with great customer service and that you enjoyed our loaner Lexus. We appreciate your feedback and are always happy to help address any concerns you have with your vehicle and get you back on the road as soon as possible. See you again! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by trust.

September 29, 2016

Professional and friendly service Sarah greeted me and was ready to review my service appointment within 2 minutes of my arrival. The work was done in the time frame estimated and I g More

by brownscottw
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sarah Gagnon
Sep 30, 2016 -

Hoffman Lexus responded

Hello bownscottw, Thank you for trusting Hoffman Lexus for your vehicle service needs! We are pleased to hear that Sarah and the team were able to finish the maintenance on your Lexus in a timely manner, and that you enjoyed our waiting area. ! We sincerely appreciate you as our customer and are always here to ensure your vehicle is running safely and efficiently. Sincerely, Alison Gilbert, Reputation Management specialist, Hoffman Auto Group. Driven by trust.

September 29, 2016

owner 2007 lexux400h Very pleased very help full fast service and a great job.Would take my vehicle back again.Caitlin called me back faster than I thought.im happy to hav More

by LEBLANCSAUTO
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Caitlin Lamphier
Sep 29, 2016 -

Hoffman Lexus responded

Hello LEBLANCSAUTO, Thank you for trusting Hoffman Lexus for your vehicle service needs. We are pleased to hear that Caitlin and our service team were able to perform the necessary maintenance in a timely manner. We sincerely appreciate you as our customer and are always here to ensure your vehicle is running safely and efficiently. Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by trust.

September 28, 2016

Best Experience I've Had With Any Dealer or Salesman I've leased two vehicles from Hoffman Lexus, and both transactions were silky smooth. My more recent salesman, Tom Ryan, took great care to ensure I More

by KINGFRIDAY
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Walter Pethick, Peter Quagliaroli, Tom Ryan
Sep 29, 2016 -

Hoffman Lexus responded

Hello KINGFRIDAY, Thank you for choosing Hoffman Lexus and congratulations on your new lease! We are happy to hear that Tom and the sales team were able to make the purchasing process smooth and pleasant! Our staff is dedicated to ensuring you have an excellent experience as well as keeping your vehicle running beautifully for the years ahead. We trust you are loving your new Lexus! Let us know any time you have questions or service needs. Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by trust.

September 27, 2016

2016 Lexus RX350 Kevin Schofield is a very knowledgeable salesperson. He went above and beyond the call to get a time sensitive sale procured and delivered. Kevin has More

by NYY1948
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Schoffield
Sep 28, 2016 -

Hoffman Lexus responded

Hi NYY1948, Thank you for choosing Hoffman Lexus. We appreciate that you trusted the knowledge and dedication of Kevin to ensure your vehicle was exactly what you wanted, and that it was delivered to you in a timely manner. We look forward to seeing you again in the future. Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by trust.

September 27, 2016

Best Car Buying Experience Ever!! The service at Hoffman Lexus was phenomenal! Walter and Karan were both very knowledgeable and customer oriented. They both offered me a vehicle in my More

by JAMIE.SILKOWSKI
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Walter Pethick, Al Ramos, Karan Singh
Sep 28, 2016 -

Hoffman Lexus responded

Hello JAMIE_SILKOWSKI, Thank you for choosing Hoffman Lexus, and Congratulations on your new vehicle! We are pleased to hear that Walter, Karen, Al and the sales team were able to answer all your questions and provide you with excellent customer service. We are here for you any time you need us and we're committed to providing an exceptional experience at every visit. Thanks for the recommendations and we will see you when your Lexus is in for service! Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by trust.

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