Hoffman Lexus

Overall good experience Mike was attentive, patient, prompt, even with a little bit of phone tag in the mix. Knowledgeable and relatively upfront with many of the details. Ov Mike was attentive, patient, prompt, even with a little bit of phone tag in the mix. Knowledgeable and relatively upfront with many of the details. Overall had a good experience buying new here. More

Repair of a deep scratch on my Lexus After a routine service check to change the oil and filter on my car, I noted a deep scratch on my car door hours later that day. It appeared to me to After a routine service check to change the oil and filter on my car, I noted a deep scratch on my car door hours later that day. It appeared to me to have possibly occurred during the service as I had made only one other brief stop that day. I called Lexus service and brought the car back the following day. Mr.Tracey looked at my car and said that he would have it repainted for me with no charge. That was so honorable of him to take care of that so quickly. I so much appreciated that. Monica was neat to work with also during the initial service check. She is very sweet and friendly and trustworthy. Thank you both for the exceptional customer service. More

Great job Lindsey! Lindsey provided great service and was very professional and timely with administrative tasks. Lobby is clean and comfortable while waiting. Oil chang Lindsey provided great service and was very professional and timely with administrative tasks. Lobby is clean and comfortable while waiting. Oil change did not take too long and price is great for service done. More

Own 4 Lexus vehicles - customers since 1989 We keep coming back because of the exceptional service provided by the Hoffman group. Have purchased cars and serviced them at this dealership for 30 We keep coming back because of the exceptional service provided by the Hoffman group. Have purchased cars and serviced them at this dealership for 30 years. More

Lexus IS250 Service Overall the experience was exceptional. Work was completed on time and a loaner was provided. Communication was great. Service consultant followed up Overall the experience was exceptional. Work was completed on time and a loaner was provided. Communication was great. Service consultant followed up multiple times to provide status. My only complaint is cost. Shop rates exceeding $125 is very high. Paying $500 for a couple hour job makes these cars unaffordable to maintain. Likely the reason why many customers turn down preventative maintenance. More

Service Great experience. The staff and the quality of work at Hoffman Lexus were top notch. Will defiantly be returning to have the service done on my vehi Great experience. The staff and the quality of work at Hoffman Lexus were top notch. Will defiantly be returning to have the service done on my vehicle. More

Small details overlooked Micki was a very nice associate. However, some small things were lacking. There basket of food in the service lounge was empty, as were the k cups. My Micki was a very nice associate. However, some small things were lacking. There basket of food in the service lounge was empty, as were the k cups. My biggest issue was the fact that my car was rinsed and not washed as promised. When j picked up my car it still had dirt marks on it. This needs to be improved upon. More

A one stop, in depth experience, wrapped in respect! I'm an "old timer"...as the years past, I have discovered Hoffman to be a dealership that offers the customer a smooth process. And, every effort is I'm an "old timer"...as the years past, I have discovered Hoffman to be a dealership that offers the customer a smooth process. And, every effort is made to keep the customer involved. Attention to detail is obvious and the amenities enhance the wait time. Must be why I have owned several Lexus vehicles! More

As good as itgets My RX 350 was due for 25k service. I was able to make the appt on the day and time I wanted.. Lindsay was very good with check in . My car was rea My RX 350 was due for 25k service. I was able to make the appt on the day and time I wanted.. Lindsay was very good with check in . My car was ready when promised and clean. Waiting area is comfortable and employees friendly. More

Great service! Ryan Mendez provided me with great customer service. Was friendly and knowledgeable. Answered all my questions and was very patient. Made my first Ryan Mendez provided me with great customer service. Was friendly and knowledgeable. Answered all my questions and was very patient. Made my first vehicle transaction smooth and I felt confiendent until the end. I would definitely recommend him and his team. More