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Hoffman Lexus

East Hartford, CT

4.6
1,617 Reviews

750 Connecticut Blvd

East Hartford, CT

06108

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Showing 1,617 reviews

October 11, 2016

Excellent service As always, the service at Hoffman Lexus is unparalleled. From the first phone call to the delivery of the vehicle. This is the #1 reason I drive a Le More

by LMWCOOKING
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
The young man that picked up my vehicle and drove it back to my home was beyond polite and friendly. , Bob DiNapoli
Oct 11, 2016 -

Hoffman Lexus responded

Hi LMWCOOKING, Thank you for trusting Hoffman Lexus for your vehicle service needs. We are so pleased to hear that our team was able to provide you with excellent customer service. Please let us know if you have any further questions or service needs, we are here for you! Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

October 10, 2016

Great service Brought my 2016 IS 300 in for its forts service (5,000) miles and for as busy as it was I was in and out in 40min. I had them check out a scratch I go More

by heath7046
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Schoffield
Oct 10, 2016 -

Hoffman Lexus responded

Hello heath7046, Thank you for choosing Hoffman Lexus for your vehicle service needs. We are pleased to hear that our service team was able to perform the necessary maintenance in a timely manner and that our Body Shop was able to repair the scratch good as new! We are dedicating to ensuring your experience is exceptional and that you are ready to hit the road again as soon as possible. Thank you for choosing Hoffman Lexus we look forward to seeing you again! Kind regards, Alison Gilbert, Reputation Management specialist, Hoffman Auto Group. Driven by trust.

October 10, 2016

Great service I was very pleased with my first service at Hoffman Lexus. It was on time and efficient. The breakfast menu was an unexpected treat, as well has havin More

by MGRAPHIX
Recommend Dealer
Yes
Employees Worked With
Lindsay Fenton, Tom Ryan
Oct 10, 2016 -

Hoffman Lexus responded

Hi MGRAPHIX, Thank you for trusting Hoffman Lexus for your vehicle service needs. We are pleased to hear that our team was able to perform the necessary maintenance on your vehicle in an efficient and timely manner. Our staff is dedicated to ensuring you have an excellent experience as well as keeping your vehicle running beautifully for the years ahead. Let us know any time you have questions or service needs. Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

October 10, 2016

Great service Hoffman lexus has excellent service. Lindsey was very kind and helpful to me . They took me as a "walk in" oil change. The wait for the oil change was More

by MR.CRUZ9989
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lindsay Fenton
Oct 10, 2016 -

Hoffman Lexus responded

Hi MR.CRUZ9989, Thank you for choosing Hoffman Lexus for your vehicle service needs. We are pleased to hear that you enjoyed our waiting area and that Lindsay and the team were able to perform all the necessary maintenance in a timely manner. We value your time and your feedback, and are dedicated to providing an exceptional experience at every visit. Thank you for the recommendations! Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

October 10, 2016

Love the experience Loved the way i was greeted. Monica did an amazing job keeping me informed of my vehicle. I've been a customer for 17 yrs, and would not change it for More

by GUZMANJ612
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Monica Pelletier
Oct 10, 2016 -

Hoffman Lexus responded

Hello GUZMANJ612, Thank you for trusting Hoffman Lexus for your vehicle service needs. We are so happy to hear that Monica provided you with good customer service and that you have continued to trust us for 17 years! We sincerely appreciate you as our customer and are always here to ensure your vehicle is running safely and efficiently. We look forward to seeing you again! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

October 10, 2016

Ease of Car Shopping Carlos V was a great salesman - he turned the painful process of car shopping into a nice experience. He was very knowledgeable about the product and More

by NFLNYG43
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sebastian Chodulski, Carlos Villavarde
Oct 10, 2016 -

Hoffman Lexus responded

Hi NFLNYG43, Thank you for choosing Hoffman Lexus and congratulations on the purchase of your new vehicle! We are pleased to hear that Carlos was able to answer all of your questions and get you the vehicle that you wanted. Thank you for your feedback, we appreciate our customers and their recommendations. Let us know anytime you have any further questions or service needs. Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

October 10, 2016

The perfect car buying experience. Wanted to trade in my older es for a newer one. It was a fast and easy process. I enjoyed the the quality of care and the relationship i have built wi More

by GUZMANJ612
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Schoffield, Al Ramos
Oct 11, 2016 -

Hoffman Lexus responded

Hello GUZMANJ612, Thank you for choosing Hoffman Lexus, and congratulations on your new ES! We are so happy to hear that Al and Kevin were able to make the purchasing process fast and easy! We are dedicated to ensuring our customers have a great experience at every visit. We will see you when your Lexus is in for service! Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

October 10, 2016

Great service great dealership I was pleased with my service at Hoffman Lexus. I was taken care of promptly and without a hitch. I have come to expect a high level of service from H More

by STEVE5991
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Derik sulliman , Lindsay Fenton
Oct 11, 2016 -

Hoffman Lexus responded

Hi STEVE5991, Thank you for trusting Hoffman Lexus with your vehicle service needs. We are pleased to hear that our team was able to provide you with prompt and efficient service. We are dedicated to ensuring your vehicle is running safely and efficiently. See you when you are next in for service! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

October 10, 2016

Great customer service! Shuttle was quick and provided at the scheduled times. Car was washed and ready to go when picked up.everything went smoothly More

by AJ2050
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sarah Gagnon
Oct 10, 2016 -

Hoffman Lexus responded

Hello AJ2050, Thank you for trusting Hoffman Lexus for your vehicle service needs. We are pleased to hear that you enjoyed our shuttle service and that we were able to provide you with great and fast customer service. We are dedicated to providing an exceptional experience at every visit as well as delivering a nicely washed car. Please let us know anytime you have any further questions or service needs. Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

October 10, 2016

Excellent Service as always The service dept at Hoffmann Lexus is outstanding. The people are friendly, efficient and very service oriented. And the work done there in my exper More

by CHRIS.LAPLACA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sarah Gagnon
Oct 10, 2016 -

Hoffman Lexus responded

Hello CHRIS.LAPLACA, Thank you for trusting Hoffman Lexus with your vehicle service needs. We are pleased to hear that our service department was able to make the necessary repairs to your vehicle while providing you with friendly and efficient service. Our staff is dedicated to ensuring you have an excellent experience as well as keeping your vehicle running beautifully for the years ahead. Let us know any time you have questions or further service needs. Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

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