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Hoffman Lexus

East Hartford, CT

Overview
Reviews
Vehicles
4.5
1,608 Reviews
Call Dealership (860) 525-3987
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750 Connecticut Blvd

East Hartford, CT

06108

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Showing 1,608 reviews

October 17, 2023

We chose Hoffman Lexus to do diagnostic testing of the electric system on our RX400A. It was hard starting over a number of days and because of high mileage on the car we were concerned it was a hybrid More

by James M
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Savoia 5 Star
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Oct 17, 2023 -

Hoffman Lexus responded

James, we're glad to know that Dan and our team at Hoffman Lexus were able to help diagnose the issue with your Lexus RX 400A. We appreciate you recommending us!

October 17, 2023

Purchased a car at this dealership on 8/5/23 and still waiting on them to have it registered. Never seen service so poor, no communication about what is happening and always voicemail before someone calls More

by tataroot
Sales Price Transparency
Purchase Time
Recommend Dealer
No
Employees Worked With
Al Ramos, Peter Quagliaroli, Josh Hoffman, Heather Beers
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Oct 18, 2023 -

Hoffman Lexus responded

It's concerning to hear that you still have not received your vehicle's registration. We aim for a straightforward purchase experience, and I'm sorry for the lack of clear updates from my team. I would like to step in and offer my assistance - please reach out when you have a moment so that we can work toward resolving this issue together. Thank you, Sebastian Chodulski - General Sales Manager - sebastian.chodulski@hoffmanauto.com

Oct 18, 2023 -

tataroot responded

The issue is still not resolved. I understand that the bottleneck is now at the dmv. I was to receive a call today with an update however it has not happened as yet. I purchased this vehicle as an RI resident and am not sure your ppl were familiar with the process based on RI requirements. The result is I still am not road worthy after more than two months. I have have not received an offer to help with my transport given the situation. Overall just very disappointed in the service. I think your team should visit Inskip to see how they take care of customers. Lexus is more than just the cars

Oct 26, 2023 -

Hoffman Lexus responded

Thank you for taking the time to speak with me. We want the most for our guests, and I am glad that we were able to help sort things out. We apologize for the inconvenience you encountered working with us and appreciate your patience as you wait for your check. If there is anything more I can do to assist you or anything more you would like to share, please contact me directly. Thank you, Sebastian Chodulski - General Sales Manager - sebastian.chodulski@hoffmanauto.com

Oct 28, 2023 -

tataroot responded

This issue have been resolved satisfactorily. Dealership management reached out and tried to make things right. Understood that some extenuating circumstances led to my bad experience, however I must empathize the importance of communicating this to the customer in future. In the end I got a great car at a fair price and I just glad to move forward.

October 06, 2023

I have been using Hoffman Lexus for about 5 years and have always found them to be honest and knowledgeable. More

by gusdobler
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roy Angus , Micki Freeman, Monica Pelletier
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Oct 09, 2023 -

Hoffman Lexus responded

We're delighted to know that you've had a positive experience with us at Hoffman Lexus over the years. Your trust and support are greatly appreciated!

October 05, 2023

Poor communication Inaccurate estimates Short job turned into week plus job and unable to get a loaner or my car back for first 3 days More

by Manliberty56
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sarah Gagnon
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Oct 06, 2023 -

Hoffman Lexus responded

We're sorry to hear about your experience. It's our goal to provide accurate estimates and efficient service, so it's disappointing that we fell short in this instance. We understand the inconvenience of not having a loaner or access to your car for an extended period of time and would like the opportunity to address these issues directly with you. I will search for your contact information, but in the event I have trouble locating it without a full name, please also reach out to me directly. Thank you, Mike Fitzgerald - Service Manager - 860-290-6119

September 27, 2023

I wasn’t able to produce a coupon to apply to my service and Matt found a discount that would apply. More

by clairesgalli
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Salimando
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Sep 27, 2023 -

Hoffman Lexus responded

Thanks for this feedback! We are so glad to hear that Matt was able to assist you. Drive safely, and we hope to see you again at Hoffman Lexus!

September 20, 2023

Everyone was pleasant , efficient and professional. Monica was thorough and quick and demonstrated a command of her position as assistant manager. More

by Redkar0411
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Monica Pelletier
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Sep 21, 2023 -

Hoffman Lexus responded

We're glad to know our team, especially Monica, provided you with a pleasant and efficient experience at Hoffman Lexus. Thanks for the positive feedback!

September 08, 2023

Good service. Completed on time. All questions answered and issues resolved. Will continue to have the Lexus serviced here. More

by DZOLLER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Monica Pelletier
Report | Print
Sep 10, 2023 -

Hoffman Lexus responded

We're glad to know you had a positive experience with our service team at Hoffman Lexus! We appreciate your trust in us for maintaining your vehicle. Looking forward to seeing you next time!

August 30, 2023

They were very efficient and curteous professionals timely honest a little pricey Have used them for 20 years More

by rczarkowski
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob DiNapoli, Micki Freeman, Monica Pelletier, Derek Sulliman, Matt Salimando
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Aug 30, 2023 -

Hoffman Lexus responded

Thanks for sticking with us at Hoffman Lexus for 20 years! We appreciate your feedback and are glad to know you've found our team efficient and professional.

August 18, 2023

They gave me a good price, and also answered all my questions thoroughly I am a repeat customer with Hoffman Lexus. Sales was particularly helpful. More

by Tomkleb
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gary Turchetta, Al Ramos
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Aug 21, 2023 -

Hoffman Lexus responded

We're glad to know you had a positive experience with us at Hoffman Lexus. It's great that our team could provide the answers and pricing you were looking for! Thanks for your continued support.

August 11, 2023

Very friendly informative and very quick . I will be going back for there service i do recommend Hoffman Lexus services. More

by deoff02
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al Ramos
Report | Print
Aug 14, 2023 -

Hoffman Lexus responded

We appreciate this supportive feedback here at Hoffman Lexus! Thanks for the review!

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