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Hoffman Lexus

East Hartford, CT

4.6
1,604 Reviews

750 Connecticut Blvd

East Hartford, CT

06108

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Showing 1,604 reviews

September 27, 2023

I wasn’t able to produce a coupon to apply to my service and Matt found a discount that would apply. More

by clairesgalli
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Salimando
Sep 27, 2023 -

Hoffman Lexus responded

Thanks for this feedback! We are so glad to hear that Matt was able to assist you. Drive safely, and we hope to see you again at Hoffman Lexus!

September 20, 2023

Everyone was pleasant , efficient and professional. Monica was thorough and quick and demonstrated a command of her position as assistant manager. More

by Redkar0411
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Monica Pelletier
Sep 21, 2023 -

Hoffman Lexus responded

We're glad to know our team, especially Monica, provided you with a pleasant and efficient experience at Hoffman Lexus. Thanks for the positive feedback!

September 08, 2023

Good service. Completed on time. All questions answered and issues resolved. Will continue to have the Lexus serviced here. More

by DZOLLER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Monica Pelletier
Sep 10, 2023 -

Hoffman Lexus responded

We're glad to know you had a positive experience with our service team at Hoffman Lexus! We appreciate your trust in us for maintaining your vehicle. Looking forward to seeing you next time!

August 30, 2023

They were very efficient and curteous professionals timely honest a little pricey Have used them for 20 years More

by rczarkowski
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob DiNapoli, Micki Freeman, Monica Pelletier, Derek Sulliman, Matt Salimando
Aug 30, 2023 -

Hoffman Lexus responded

Thanks for sticking with us at Hoffman Lexus for 20 years! We appreciate your feedback and are glad to know you've found our team efficient and professional.

August 18, 2023

They gave me a good price, and also answered all my questions thoroughly I am a repeat customer with Hoffman Lexus. Sales was particularly helpful. More

by Tomkleb
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gary Turchetta, Al Ramos
Aug 21, 2023 -

Hoffman Lexus responded

We're glad to know you had a positive experience with us at Hoffman Lexus. It's great that our team could provide the answers and pricing you were looking for! Thanks for your continued support.

August 11, 2023

Very friendly informative and very quick . I will be going back for there service i do recommend Hoffman Lexus services. More

by deoff02
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al Ramos
Aug 14, 2023 -

Hoffman Lexus responded

We appreciate this supportive feedback here at Hoffman Lexus! Thanks for the review!

August 10, 2023

All i wanted to do was get a oil change, i was told that i need a tire ailment and a tune up. I informed Matthew that i just wanted to get the oil change and that my husband will deal with the rest. Matthew More

by Dianaalicea0722
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
No
Employees Worked With
Matt Salimando
Aug 10, 2023 -

Hoffman Lexus responded

We're sorry to read about your experience. It's important that our customers feel heard and respected, not pressured or dismissed. We apologize if this was not the case during your visit for an oil change. Our team would like to make things right and ensure you're satisfied with our service in future visits. I am having trouble locating you in our system. Please contact me at the number listed below at your convenience so we can discuss your entire service experience. Thank you. Mike Fitzgerald - Service Manager - 860-290-6119

August 09, 2023

$750 for Hoffman advantage plan up front I get 3 oil change and rotation terrible More

by John.t
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Micki Freeman
Aug 11, 2023 -

Hoffman Lexus responded

John, I apologize that your experience has fallen short of the high standards we set for ourselves. We appreciate you sharing your feedback, and we will discuss this as a team. I would like to discuss your concerns, but I am having trouble locating you in our system. If it is not too much trouble, please contact me at the number listed below so we can discuss your concerns. Thank you, Mike Fitzgerald - Service Manager - 860-290-6119

August 09, 2023

Service was fine but the dealership was being renovated You had to wait listening to constant noise and smells I had a headache The dealership should have warned customers so they wouldn’t be tortured for More

by Pal1000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Salimando
Aug 10, 2023 -

Hoffman Lexus responded

We appreciate your feedback and apologize for any inconvenience caused by the renovations at Hoffman Lexus. We'll take note of this to better inform our customers in the future about such situations. Thanks for bearing with us during these improvements! Mike Fitzgerald - Service Manager 860-690-6119

August 03, 2023

Very good service and value I have good experience. great deler I got back again. More

by Jose
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sarah , Micki Freeman, Monica Pelletier
Aug 04, 2023 -

Hoffman Lexus responded

Thank you for taking the time to share, Jose! We appreciate your business and we hope to see you again at Hoffman Lexus. Drive safely!

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