Hoffman Lexus
East Hartford, CT
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Everyone was pleasant , efficient and professional. Monica was thorough and quick and demonstrated a command of her position as assistant manager. Monica was thorough and quick and demonstrated a command of her position as assistant manager. More
Good service. Completed on time. All questions answered and issues resolved. Will continue to have the Lexus serviced here. Completed on time. All questions answered and issues resolved. Will continue to have the Lexus serviced here. More
They were very efficient and curteous professionals timely honest a little pricey Have used them for 20 years timely honest a little pricey Have used them for 20 years More
They gave me a good price, and also answered all my questions thoroughly I am a repeat customer with Hoffman Lexus. Sales was particularly helpful. questions thoroughly I am a repeat customer with Hoffman Lexus. Sales was particularly helpful. More
All i wanted to do was get a oil change, i was told that i need a tire ailment and a tune up. I informed Matthew that i just wanted to get the oil change and that my husband will deal with the rest. Matthew i need a tire ailment and a tune up. I informed Matthew that i just wanted to get the oil change and that my husband will deal with the rest. Matthew kept on pushing the situation trying to convince me to get a all the other things done. At one point i had to call my husband to let him know . He spoke with Matthew and said no just the oil change. I also had to show up at the dealer because I didn’t receive no call letting me its done. I dropped the car off at 11am i got there before closing time for them to informed me that i can wait another 30min to get my car wash. I said forget about it, I don’t need it. As i get in my car i notice that my oil maintenance light was on so i went back to the dealership to let Matthew know and he said that he didn’t see anything, the next following day when i turned my car the oil maintenance light was on, at this moment i was pissed because Matthew made me feel so dumb he made it seem like I didn’t know what i was talking about. So once i had to take another trip to the dealership and this time Jackie/Victoria that works in the service department was able to turn it off. More
Service was fine but the dealership was being renovated You had to wait listening to constant noise and smells I had a headache The dealership should have warned customers so they wouldn’t be tortured for You had to wait listening to constant noise and smells I had a headache The dealership should have warned customers so they wouldn’t be tortured for two hours More