Hoffman Lexus

Love My ES Bought my first ES from Hoffman in 2002 and owned it for 14 years and Hoffman gave it great service. I liked my 2003 Lexus so much that I bought a 201 Bought my first ES from Hoffman in 2002 and owned it for 14 years and Hoffman gave it great service. I liked my 2003 Lexus so much that I bought a 2015 ES 350 from Hoffman so I could get the new safety technology. More

Satisfied Monica was great! She kept me informed and ultimately secured a loaner car for me when it became apparent that service would take longer than expecte Monica was great! She kept me informed and ultimately secured a loaner car for me when it became apparent that service would take longer than expected. More

Hood came open on highway after 30k service. I went in for 30k mile service for my GS that has never given problems to me before. Waited 4 hours which I didn't really mind. I was told my car was I went in for 30k mile service for my GS that has never given problems to me before. Waited 4 hours which I didn't really mind. I was told my car was all ser. Got in my car and noticed the orange warning light that my hood was open. Thought maybe the tech forgot to fully close my hood. No problem. I went outside and shut it correctly. I drove about 900 feet and entered the highway. All of the sudden my hood latch opened going 45 miles per hour and the orange hood open warning light came on! Yeah on the highway! I pulled over and called the service advisor who told me to call AAA because the dealership had no one to help me. I was not even a mile away at this point. I was then to to drive back on the highway to the dealership. What if something happened on the way back and I was blinded or the hood came off and killed someone? I made it back going 25 mph with my yield lights on. I was then told I had a faulty hood latch and a new one would be coming in next week on Monday. She then explained to me that the tech would temporarily tie it down so I could make it home. What if it came done again? I told her I refuse to put myself or anyone else in danger so could I have a loaner until the latch comes in. First response was no. After convincing her I did not want to drive an unsafe car over 35 miles back home she arranged for a rental car. Awesome!! Then convientely she said the latch will be in tomorrow. Could this be bc they just didn't want me in thier loaner vehicle too long? So now at this point I am in a loaner waiting for a call when my car is ready from something they messed up. To be fair I will update this review upon the completion of my vehicle. I do have confidence that my service advisor has realized the danger of a hood opening going 55 plus mph on the highway. This review in no way is meant to get anyone in trouble considering the situation is not over yet. It is important to give my advisor the benefit of the doubt considering she was very nice to me and took the time and initiative to help me once I got back yesterday. Oh and Carlos, Peter, and Sebastion were awesome to deal with when I bought my previous gs from them a few years back. They put up with me even after giving them such a hard time. Derek a technician I have worked with in the past can perform miracles! I don't wish to mention my current service advisor yet because that would not be fair to judge so soon. More

Pleasant Carlos got me in the car I wanted for less than I expected. Al handled the finance quickly and easily. I would recommend this dealership. Carlos got me in the car I wanted for less than I expected. Al handled the finance quickly and easily. I would recommend this dealership. More

Excellent, no issues at all! Very friendly, accommodating, respectful staff. Ease of making appointment. The driver who transported me was so kind and thoughtful. Thank you for su Very friendly, accommodating, respectful staff. Ease of making appointment. The driver who transported me was so kind and thoughtful. Thank you for such a great experience. More

Excellent Service The Service Advisor was knowledgeable, courteous and helpful. The loaner car was readily available and in excellent condition. My vehicle was ready wh The Service Advisor was knowledgeable, courteous and helpful. The loaner car was readily available and in excellent condition. My vehicle was ready when requested and the price was below what was quoted. More

Review We have had a long term relationship with Hoffman Lexus. We believe in the quality of the Lexus product & the sales & service provided by Hoffman. We have had a long term relationship with Hoffman Lexus. We believe in the quality of the Lexus product & the sales & service provided by Hoffman. More

Hoffman Lexus Service Service staff and technicians are always very professional, competent, helpful and courteous and the waiting accommodations very pleasant. It is a ple Service staff and technicians are always very professional, competent, helpful and courteous and the waiting accommodations very pleasant. It is a pleasure to do business with Hoffman. More

Dash replacement Bob and the staff at Hoffman Lexus were all very professional and courteous. They were prepared for my arrival for my scheduled appointment and had m Bob and the staff at Hoffman Lexus were all very professional and courteous. They were prepared for my arrival for my scheduled appointment and had me on my way in a loaner vehicle in less than 15 minutes from my arrival Outstanding. The service on my vehicle was completed ahead of schedule and was returned to me having been washed and vacuumed. Great experience. More

Pleasure to work with, still! Recent service on my 2005 430SC went along as nicely as the past 11 years. Drove in, talked with the service intake person and the car was ready, on Recent service on my 2005 430SC went along as nicely as the past 11 years. Drove in, talked with the service intake person and the car was ready, on time, looking better than it had in awhile. That was because of the sparkly wash and dry they did after the routine oil change. More