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Hoffman Lexus

East Hartford, CT

4.6
1,617 Reviews

750 Connecticut Blvd

East Hartford, CT

06108

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Showing 1,617 reviews

October 20, 2016

Lexus IS 300 I recently working with Ethan Williamson on the purchase of a new Lexus IS 300. Ethan was not only professional and straightforward but was also very More

by Austin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sebastian Chodulski, Al Ramos, Ethan Williamson
Oct 20, 2016 -

Hoffman Lexus responded

Hello Austin, Thank you for choosing Hoffman Lexus and congratulations on the purchase of your new IS 300! We are happy to hear that Ethan the team were able to match you with a vehicle to suit all your needs and answered all your questions in a professional and understanding manner. We are here for you any time you need us and we're committed to providing an exceptional experience at every visit. Thanks again and we will see you when your Lexus is in for service! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

October 20, 2016

October 19 Sarah was very helpful and courteous. Her work was professional and called me when a recommendation for services appeared. The shop went above and bey More

by Edu4
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sarah Gagnon
Oct 20, 2016 -

Hoffman Lexus responded

Hello Edu4, Thank you for trusting Hoffman Lexus with your vehicle service needs. We are pleased to hear that Sarah and the team were able to perform the necessary maintenance on your vehicle in a professional manner and even buffed out a scratch! We sincerely appreciate you as our customer and are always here to ensure your vehicle is running safely and efficiently. Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

October 20, 2016

great job My old 1992 SC-300 stick is in showroom condition and the Hoffman folks treated it like a new car. Hoffman is about one hour away, but worth the drive More

by KKILCOURSE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob DiNapoli
Oct 20, 2016 -

Hoffman Lexus responded

Hello KIKILCOURSE, Thank you for choosing Hoffman Lexus for your vehicle service needs. We are pleased to hear that our team was able to help you keep your 1992 SC-300 in perfect condition. We sincerely appreciate you as our customer and are always here to ensure your vehicle is running safely and efficiently. Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

October 19, 2016

One word says it all, EXCELLENT!! Extremely professional and courteous, I have purchased a number of vehicles over the years but I have to that Karan brought a new level of satisfactio More

by RAYSTEADWARD
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Walter Pethick, Al Ramos, Karan Singh
Oct 19, 2016 -

Hoffman Lexus responded

Hi Ray, Thank you for choosing Hoffman Lexus and congratulations on your new purchase! We are pleased to hear that Karan and the sales team were able to match you with a vehicle to suit all of your needs. We ARE car fanatics and love to help our customers keep their beautiful vehicles in excellent condition. We look forward to seeing you again. Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

October 19, 2016

Pleasant experience I recently visited Hoffman Lexus for routine servicing. My visit was most pleasant. Monica was extremely knowledgable and courteous. The work was per More

by REAMBE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Monica Pelletier
Oct 19, 2016 -

Hoffman Lexus responded

Hello REAMBE, Thank you for trusting Hoffman Lexus with your vehicle service needs. We are pleased to hear that Monica and the team were able to complete the maintenance on your vehicle in a timely manner and to your satisfaction. We sincerely appreciate you as our customer and are always here to ensure your vehicle is running safely and efficiently. Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

October 19, 2016

Phenomenal Service Just wanted to share my service experience with everyone.... from scheduling the appointment to bringing my RX 350 in for routine service, the level o More

by ERICA.J1111
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lindsay Fenton
Oct 20, 2016 -

Hoffman Lexus responded

Hi ERICA.J1111, Thank you for trusting Hoffman Lexus for your vehicle service needs. We are pleased to hear that you enjoyed our waiting area and that our team was accommodating and professional while providing you with great customer service. We value what our customers have to say and our team is committed to ensure your vehicle is running safely and efficiently. We look forward to your next visit! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

October 18, 2016

Remote Battery Swap My car died after and would not jump being inactive for two weeks. Hoffman was able to send a technician to the garage and put in a new battery. More

by Dave M Shepherd
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Derek
Oct 18, 2016 -

Hoffman Lexus responded

Hello Dave, Thank you for trusting Hoffman Lexus for your vehicle service needs. We are happy to hear that we were able to send a technician to you in order to replace the battery in your vehicle so we could get you back out on the road again. We sincerely appreciate you as our customer and are always here to ensure your vehicle is running safely and efficiently. Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

October 18, 2016

Purchase of set of 4 new Michelin Pilot Tires for vehicle Service overall very satisfactory: service rep very helpful and applied discounts to invoice. Suggestion: furnish tire warranty offered by Hoffman a More

by RBLISS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Micki Freeman
Oct 18, 2016 -

Hoffman Lexus responded

Hi RBLISS, Thank you for trusting Hoffman Lexus for your vehicle service needs. We are pleased to hear that your driver was very courteous and friendly and that your Advisor was very helpful and answered all your questions. Thank you for your suggestions and feedback as we are always working on improving our processes. We look forward to seeing you at your next scheduled maintenance. Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

October 18, 2016

Outstanding and courteous. Ryan Mendez was outstanding. He was professional and courteous at all times. He was focused on making sure we received the best business opportunity. More

by SFBATTLE12
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sebastian Chodulski, Ryan Mendez, Peter Quagliaroli
Oct 18, 2016 -

Hoffman Lexus responded

Hi Stanley, Thank you for choosing Hoffman Lexus and congratulations on the leasing on not one, but two vehicles! We are so pleased to hear that Ryan, Peter and the team were able to provide you with outstanding customer service and match you and your wife with vehicles to suit all of your needs! We are here for you any time you need us and we're committed to providing an exceptional experience at every visit. Thanks again and we will see you when your Lexus is in for service! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

October 18, 2016

Hoffman Lexus is outstanding Informative, friendly and courteous. Made the purchase experience a real joy. Ryan Mendez and Peter Quagliaroli were outstanding representatives. T More

by JRBATTLE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sebastian Chodulski, Ryan Mendez, Peter Quagliaroli
Oct 19, 2016 -

Hoffman Lexus responded

Hello JRBATTLE, Thank you for choosing Hoffman Lexus and congratulations on your recent purchase. We are so happy to hear that Ryan, Peter and the team were able to answer all your questions and concerns and ensure that the vehicle you purchased was exactly what you wanted and was in your price range. We are here for you any time you need us and we're committed to providing an exceptional experience at every visit. Thanks again and we will see you when your Lexus is in for service! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

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