Hoffman Lexus

Awesome Very good dealer. They strive very hard to help customers. Mainly Al ramos and Ryan mendez. Just go in and ask for them to get a great deal Very good dealer. They strive very hard to help customers. Mainly Al ramos and Ryan mendez. Just go in and ask for them to get a great deal More

Wonderful ! Lindsay Fenton greeted me as soon as I arrived. Lindsay Fenton really knows how to greet and make the customer feel welcome even if it's 7:00 am in the morning. Her congenial personality and knowled Lindsay Fenton really knows how to greet and make the customer feel welcome even if it's 7:00 am in the morning. Her congenial personality and knowledge of the service dept made the wait a pleasure. Looking forward to my next service on my Lexus. More

Great customer service Staff is pleasant and helpful and they do a great job of keeping you apprised of status of maintenence. I never get the feeling that they are trying Staff is pleasant and helpful and they do a great job of keeping you apprised of status of maintenence. I never get the feeling that they are trying to oversell services. More

"Extremely Satisfied" with my recent visit to our service de partment. I do not like that you are forcing me to write twenty-five words in order to say that I thought you did a good job. partment. I do not like that you are forcing me to write twenty-five words in order to say that I thought you did a good job. More

They did what they told me they were going to do When I drove in I was meet in a few minutes by a service rep. We went over the maintenance work that was going to be done and how long it would take. When I drove in I was meet in a few minutes by a service rep. We went over the maintenance work that was going to be done and how long it would take. They then did it and I was out the door when they said i would be. More

excellent and timely service Second free check up at 1 year; like the delivery service. Everything was on time. The car is pricey but it is worth it in all respects Second free check up at 1 year; like the delivery service. Everything was on time. The car is pricey but it is worth it in all respects More

Excellent service The entire team was professional and knowledgeable. Made The car shopping experience easy, fast and efficient. This is my 5th Lexus. I will keep going The entire team was professional and knowledgeable. Made The car shopping experience easy, fast and efficient. This is my 5th Lexus. I will keep going back to Hoffman More

great service for my 60k ES300h Thoroughly satisfied with my experience with service on my ES300h. Hoffman continues to be a leader in quality and exceptional customer service; befo Thoroughly satisfied with my experience with service on my ES300h. Hoffman continues to be a leader in quality and exceptional customer service; before, during and after any job. More

Excellent Service! Lindsay was very professional. She communicated with service recommendations and followed through with pick up on time. I feel she went beyond expec Lindsay was very professional. She communicated with service recommendations and followed through with pick up on time. I feel she went beyond expectations as Hoffman always does. More

Edit: Made excellent effort to resolve issues Edit: After returning to get the dripping oil problem resolved, I was treated seriously and very fairly. The people here have good conflict resoluti Edit: After returning to get the dripping oil problem resolved, I was treated seriously and very fairly. The people here have good conflict resolution skills and handled themselves very professionally. They diagnosed the problem quickly, advised me of the timetable, offered a loaner car, and even informed me they will purchase a new engine cover. Craig was very apologetic while not throwing the mechanics under the bus, explaining the situation very clearly. I appreciate the extra effort, and am revising my reviews to reflect this. Being in a service technician job myself, I was willing to forgive the botched wheel rotation and balance Hoffman Lexus did during my last servicing, even though I had to return to the service center on a weekend, going painfully slowly on the back roads to avoid permanently damaging my car. However, one of my coworkers noticed a suspicious oil puddle in the parking lot and we tracked it down to my car two days after I visited Hoffman for an oil change. Furthermore, when I opened the hood to check if my oil level was high enough that I could even drive home from work, I found my engine cover was gone. More