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Hoffman Lexus

East Hartford, CT

4.6
1,617 Reviews

750 Connecticut Blvd

East Hartford, CT

06108

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Showing 1,617 reviews

October 30, 2016

Hoffman Lexus review The staff who worked with me at Hoffman Lexus were courteous and efficient, as usual. It's a pleasure to begin my day in such a positive way. More

by LHB_51
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sarah Gagnon
Oct 31, 2016 -

Hoffman Lexus responded

Hello LHB_51, Thank you for trusting Hoffman Lexus with your vehicle service needs. We are pleased to hear that our team was courteous and efficient, and that we were able to give you a positive start to your day. We value you as our customer and are always here to ensure that your vehicle is running safely and efficiently. See you at your next appointment! Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

October 29, 2016

Smooth and Easy Matt was quick,efficient and very knowledgeable. He did a tremendous job getting me into the car I wanted and made the process stress-free. I will rec More

by JCarter1250
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt Louis
Oct 31, 2016 -

Hoffman Lexus responded

Hello Jeff, Thank you for choosing Hoffman Lexus and congratulations on your recent purchase! We are pleased to hear that Matt matched you with the vehicle you were looking for and made the process as stress-free as possible. Thank you for providing us with your feedback and recommendation, we look forward to servicing your new car! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

October 28, 2016

Excellent Service at Body Shop George Orsaris is a gem of a person and professional. Very professional, Effective communicator. While my delivery was delayed, to compensate he was r More

by KUMAR
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
George Orsaris
Oct 31, 2016 -

Hoffman Lexus responded

Hello KUMAR, Thank you for choosing Hoffman Auto Body of East Hartford for your vehicle repair needs. We are happy to read that George and the team were effective and professional communicators and stayed later in the evening so that you could pick up your vehicle when it was convenient for you. We value you as our customer and are dedicated to providing you with an exceptional experience at every visit. Thank you for providing us with your feedback! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

October 27, 2016

Great car buying experience We recently bought a Lexus GX. Kevin Schofield and Al Ramos were fantastic. Professional, knowledgeable, friendly and no pressure. They each spent ton More

by CELERY0
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Schoffield, Al Ramos
Oct 28, 2016 -

Hoffman Lexus responded

Hello CELERY0, Thank you for choosing Hoffman Lexus and congratulations on the purchase of your new GX! We are happy to read that Kevin, Al and the team were professional, knowledgeable, friendly, and answered all your questions. Thank you for your recommendation! We value you as our customer and we are dedicated to ensuring our customers have an exceptional experience at every visit! See you when it’s time to service your vehicle! Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

October 25, 2016

Nice employees, below average cleaning My car was taken right away, no wait. The employees were very professional and personable. Lindsay was wonderful. My only complaint was the cleanin More

by SSBACH
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Lindsay Fenton
Oct 25, 2016 -

Hoffman Lexus responded

Hello SSBACH, Thank you for choosing Hoffman Lexus for your vehicle service needs. We apologize that your vehicle was not detailed to our usual standard; however we are happy to hear that Lindsay and the team were professional and personable. Thank you for your feedback as we value what our customers have to say and are always working on improving our processes. Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

October 25, 2016

Quality of service I have always had the best of service for both cars these 20 plus years. Would be hard pressed to go,anywhere else. They are able to deal with urgen More

by ORTHOTOM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Craig Tracey, Bob DiNapoli, Micki Freeman
Oct 25, 2016 -

Hoffman Lexus responded

Hello ORTHOTOM, Thank you for continuing to choose Hoffman Lexus for your vehicle service needs, for the past 20 years! We are pleased to hear that our team was able to handle your urgent repairs and even make recommendations for you when you were out of state. We value you as our customer and are dedicated to ensuring that your vehicle is running safely and efficiently. Let us know anytime you have any further questions or service needs as we are here for you! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

October 25, 2016

Great Service!!! Great service by all as usual! Thank you for always doing your best and providing exceptional service! One of the main reasons why I continue to purch More

by KILEPAWLAK
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Micki Freeman
Oct 25, 2016 -

Hoffman Lexus responded

Hi KILEPAWLAK, Thank you for trusting Hoffman Lexus for your vehicle service needs. We are pleased to hear that out team has provided you with exceptional service. We value you as our customer and are dedicated to ensuring that your vehicle is running safely and efficiently. Thank you for your feedback and we look forward to seeing you again! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

October 25, 2016

New Lease I was recently in an accident and my Lexus was totaled. Tom Ryan was a tremendous help and very patient during the insurance process. Tom has become a More

by Paul L.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Walter Pethick, Peter Quagliaroli, Tom Ryan
Oct 26, 2016 -

Hoffman Lexus responded

Hello Paul, Thank you for continuing to choose Hoffman Lexus and providing us with your feedback about your recent lease. We are sorry to hear about your accident! But we are happy to hear that Tom was able to work with you and your insurance company to replace your vehicle. Thank you for your recommendation and we will see you again when you are in for service! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

October 24, 2016

It was fabulous...as usual! I feel like the staff goes the extra mile...and then some...to make car buying a lovely experience instead of a dreaded task. I've purchased multiple More

by JanetP
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sebastian Chodulski, Al Ramos, Tom Ryan
Oct 24, 2016 -

Hoffman Lexus responded

Hello JanetP, Thank you for continuing to choose Hoffman Lexus and congratulations on your recent purchase! We are happy to hear that our sales team was able to match you with a vehicle to suit all your needs and went the extra mile to ensure that the car buying experience was a positive one. We are here for you any time you need us and we're committed to providing an exceptional experience at every visit. Thanks again and we will see you when your Lexus is in for service! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

October 24, 2016

Our Recent Experience with Hoffman Lexus. Our experience in shopping for a used Lexus was great. The Salesman Carlos listed to us and searched for a vehicle that met our needs. Very respect More

by DOUG.DURDAN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Carlos Villavarde, Peter Quagliaroli
Oct 24, 2016 -

Hoffman Lexus responded

Hi DOUG.DURDAN, Thank you for choosing Hoffman Lexus for your vehicle service needs. We are pleased to hear that Carlos and the team matched you with a vehicle to suit all of your needs in a respectful and kind manner. We value you as our customer and are dedicated to ensuring an exceptional experience at every visit. See you when your Lexus is in for service! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

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