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Hoffman Lexus

East Hartford, CT

4.6
1,617 Reviews

750 Connecticut Blvd

East Hartford, CT

06108

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Showing 1,617 reviews

November 07, 2016

good job The service was done well! The painting the rear bumper looks great now - shiny and new. Everyone was very helpful. Car looks great shiny and new. More

by SANDY.GARDNER
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sebastian Chodulski
Nov 07, 2016 -

Hoffman Lexus responded

Hello SANDY.GARDNER, Thank you for trusting Hoffman Lexus for your vehicle service needs. We are happy to hear that our team performed the service on your vehicle well and that your rear bumper was painted to your standard and looks shiny and new. We value you as our customer and are dedicated to ensuring that your vehicle is running safely and efficiently as well as keeping it in pristine condition. See you again at your next appointment! Kind regards, Alison Gilbert, Reputation Management specialist, Hoffman Auto Group. Driven by Trust.

November 07, 2016

On oing maintenance for my wife's chariot. The service was done promptly and at a reasonable price. The car rides perfectly as I would expect from a RX350. On the highway it is more like flying More

by ramendola1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Monica Pelletier
Nov 07, 2016 -

Hoffman Lexus responded

Hello ramendola1, Thank you for trusting Hoffman Lexus for your vehicle service needs. We are pleased to read that our team performed the maintenance on your vehicle promptly and for a reasonable price. We are dedicated to ensuring your vehicle is running safely and efficiently for the years ahead. See you at your next appointment! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

November 07, 2016

Excellent Bob Dinapoli is terrific He's always helpful When ever I have a question he takes time answer it. Extremely friendly and courteous Excellent mana More

by NJNEUWIRTH
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob DiNapoli
Nov 07, 2016 -

Hoffman Lexus responded

Hello NJNEUWIRTH, Thank you for trusting Hoffman Lexus with your vehicle service needs. We are pleased to hear that Bob and the team are friendly and courteous and answer all your questions and concerns about the maintenance your vehicle needs. We value you as our customer and are dedicated to ensuring your vehicle is running safely and efficiently for the years ahead. See you at your next appointment! Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

November 04, 2016

Wonderful service! I had a gas odor in the car which I was concerned about. When I called the service dept., they told me to bring it in right away. After about an hour, More

by MMDBURGDORFF
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sarah Gagnon
Nov 04, 2016 -

Hoffman Lexus responded

Hi MMDBURGDORFF, Thank you for trusting Hoffman Lexus for your vehicle service needs. We are pleased that our team was able to address the odor and clean your vehicle for you. We value you as our customer and are dedicated to ensuring an exceptional experience at every visit. See you again at your next appointment! Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

November 04, 2016

Great Service! I had an issue with my car. Bob & Craig addressed the issue for me. Thanks for coming to the rescue gents! I would strongly recommend Hoffman Lexus se More

by PLATEII
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Craig Tracey, Bob DiNapoli
Nov 04, 2016 -

Hoffman Lexus responded

Hi PLATEII, Thank you for trusting Hoffman Lexus for your vehicle service needs. We are pleased to read that Bob, Craig and our team were able to address your concern with your vehicle. We value you as our customer and are always here to ensure that your vehicle is running safely and efficiently. Thank you for your recommendation and we look forward to seeing you again! Kind regards, Alison Gilbert, Reputation Management specialist, Hoffman Auto Group. Driven by Trust.

November 04, 2016

Had a noise near my front tire They could not find anything wrong with my car. However, they did an overall checkup to the car, gave it a wash and a vacuum. They instructed me to re More

by mcfonseca11
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sarah Gagnon
Nov 07, 2016 -

Hoffman Lexus responded

Hello mcfonseca11, Thank you for trusting Hoffman Lexus with your vehicle service needs. We apologize that our team could not find re cause of your concern with your vehicle, however we are happy to hear that our team was very nice and did what they could in order to help you and address the problem. We are dedicated to ensuring our customers have an exceptional experience at every visit so please let us know anytime you have any further questions or service needs. Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

November 02, 2016

Best service. Thanks Micki ! I will recommend using this service to anyone. She was so nice and easy to work with.This is the reason we keep coming back. More

by Val
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Micki Freeman
Nov 02, 2016 -

Hoffman Lexus responded

Hello Val, Thank you for continuing to choose Hoffman Lexus for your vehicle service needs. We are pleased to hear that Micki and the team were nice and easy to work with. We value you as our customer and appreciate your recommendation; we are always here to ensure your vehicle is running safely and efficiently. See you again at your next appointment! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

November 01, 2016

5-Star Service Department Bob DiNaploi has been overseeing the servicing of our numerous Lexus vehicles over the past years. He provides a quality experience every time and rea More

by Dave2016
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob DiNapoli, Tom Ryan
Nov 02, 2016 -

Hoffman Lexus responded

Hi Dave2016, Thank you for trusting Hoffman Lexus for your vehicle service needs. We are pleased to hear that Bob and the team have been providing you with quality experiences and show you appreciation and care over the past years. We value you as our customer and are dedicated to ensuring your vehicle is running safely and efficiently for the years ahead. See you again! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

November 01, 2016

Wonderful, easy, and convenient!!!! They are so nice. They take care of every single detail for you. I will recommend using this service to anyone . I even left a mug inside the loaner a More

by VANGUZZ1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob DiNapoli
Nov 02, 2016 -

Hoffman Lexus responded

Hello VANGUZZ1, Thank you for choosing Hoffman Lexus for your vehicle service needs. We are pleased to hear that our team was nice, and took care of every single detail. We appreciate you as our customer and are always here to ensure that your vehicle is running safely and efficiently. Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

October 31, 2016

Great experience from start to finish. The salesman was fantastic, no pressure but good information. Communication was great and delivery was very professional. I would highly recommend th More

by CARHAN4
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Walter Pethick, Al Ramos, Karan Singh
Nov 02, 2016 -

Hoffman Lexus responded

Hello CARHAN4, Thank you for choosing Hoffman Lexus and congratulations on your recent purchase. We are pleased to hear that our team was professional, and had great communication skills. We value you as our customer and are dedicated to ensuring an exceptional experience at every visit. See you when you are in for service! Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

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