Hoffman Lexus

Excellent Service Excellent! Pick-up and delivery were very timely. Took care of all of our needs and more. We appreciate their attention to detail and going the ext Excellent! Pick-up and delivery were very timely. Took care of all of our needs and more. We appreciate their attention to detail and going the extra mile! More

service was great . they did clean my car . they did good job. she explain me nice way.i always use this location . even i bought car from different dealer was great . they did clean my car . they did good job. she explain me nice way.i always use this location . even i bought car from different dealer More

Overall an excellent visit Bob DiNapoli took care of our check in and follow up. Have worked with him before on other service calls, any minor service problem was corrected. Hof Bob DiNapoli took care of our check in and follow up. Have worked with him before on other service calls, any minor service problem was corrected. Hoffman is my go-to Lexus service center. More

Excellent experience Tom was a great salesman. The entire staff was very friendly and helpful The car was in perfect and detailed beautifully. Thanks so much for your help Tom was a great salesman. The entire staff was very friendly and helpful The car was in perfect and detailed beautifully. Thanks so much for your help. More

Unexpected Service Visit My experience was good. My visit was unscheduled. They were able to receive my car right away. Mikki, as always, an experienced service representa My experience was good. My visit was unscheduled. They were able to receive my car right away. Mikki, as always, an experienced service representative, took my service request. No real complaints. She is efficient, knowledgeable and personable. Con: When told that I needed a ride to work in Middletown, immediate response was, we don't go to Middletown. I currently own two Lexus purchased from this dealership. First one purchased in 2003. Both are serviced by this dealer only and have always received a ride or a loaner. Upon notification of this information, a loaner was provided. Apparently, someone cancelled. Con: At the end of the day, I had to place a call to see if my vehicle was ready. To which it was. Petty Con: Did not get offered breakfast. Pro: The clock was reset as a result of daylight savings. I did not take the time to figure out how to reset it. Although a small, task, the fact that it was noticed and corrected was GREATLY APPRECIATED!!! Pro: Always appreciate the vacuumming and washing of my vehicle. More

Recommend The individuals I dealt with were very attentive, friendly and engaging - wanted to meet my needs. Each step of the way, these individuals worked toge The individuals I dealt with were very attentive, friendly and engaging - wanted to meet my needs. Each step of the way, these individuals worked together for a great customer experience. More

new car Ethan was a great person to work with and was the reason the deal happened. Al, he made this harder by no having my right social and nailing me Ethan was a great person to work with and was the reason the deal happened. Al, he made this harder by no having my right social and nailing me on the simonize...I am a big boy its on me but never again More

Service was great except that the person who cleaned the windows left more of a mess than was originally there. I now have to re-clean them. was great except that the person who cleaned the windows left more of a mess than was originally there. I now have to re-clean them. More

Awesome Service - Lindsay Fenton is the Best Lindsay was extremely efficient, professional and made the visit super easy. She is a great representative of the dealership and its standards. Servic Lindsay was extremely efficient, professional and made the visit super easy. She is a great representative of the dealership and its standards. Service was awesome. More

Very comfortable experience We are extremely satisfied with Hoffman Lexus of East Hartford. I have always taken both of our Lexus for service there. With that said we recommend H We are extremely satisfied with Hoffman Lexus of East Hartford. I have always taken both of our Lexus for service there. With that said we recommend Hoffman Lexus because they have treated us very well. We schedule our appointment with Monica Pelletier and she was very respectful and genuine. I got my Lexus RX service and in a short time we where on our way. Also I really appreciate when I received a follow up from Monica Pelletier thank you.. Hoffman Lexus More