
Hoffman Lexus
East Hartford, CT
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Customer Service A+ Dropped my Lexus NX off for its 20K service. Also had a ratteling noise happening on the drivers side. Jocelyn at the service desk was super friendly Dropped my Lexus NX off for its 20K service. Also had a ratteling noise happening on the drivers side. Jocelyn at the service desk was super friendly and kept me updated throughout the day. It was raining so they could not determine where the strange noise was coming from. They kept it overnight and were able to fix it the next day. Had a beautiful loaner as well. When I went to pick my car back up Jocelyn treated me the same way. Super friendly and very personable. I hope I get yhope chance to deal with her again. More
Excellent experience My wife and I just purchased a vehicle from Hoffmans and we had a great experience. Both Peter and Karan were helpful and attentive. Karan was great a My wife and I just purchased a vehicle from Hoffmans and we had a great experience. Both Peter and Karan were helpful and attentive. Karan was great at showing all the features our new suv has and Peter made the paperwork process a breeze. I would do business with them again. Thank you! More
EXCELLENT Our experience at Hoffman Lexus was excellent! We were taken care of as soon as we walked in the door and within an hour we had made a decision and si Our experience at Hoffman Lexus was excellent! We were taken care of as soon as we walked in the door and within an hour we had made a decision and signed papers. The day of pick up was just as quick. Ryan was very informative and made sure we understood the technical operations of the vehicle before we left. Peter was equally as efficient and informative, and made the finance part of the deal painless. We will definitely recommend Hoffman Lexus to everyone and will buy/lease another Lexus when our lease is up. More
Excellent buying experience Attentive customer service and responsive to questions. The whole team has been very professional. I would highly recommend working with Karan Singh, Attentive customer service and responsive to questions. The whole team has been very professional. I would highly recommend working with Karan Singh, he works hard and goes the extra mile to provide an excellent customer experience. More
Excellent Outstanding sales representative, he was not pushy and let us review or options without interruption, but he was right there with all of the answers t Outstanding sales representative, he was not pushy and let us review or options without interruption, but he was right there with all of the answers to any of our numerous questions. A pleasant experience. More
Service I have a Lexus 2013 ES300h. While traveling for business, the driver side windshield wiper stopped working. We made it to the Hoffman Lexus dealersh I have a Lexus 2013 ES300h. While traveling for business, the driver side windshield wiper stopped working. We made it to the Hoffman Lexus dealership, and they were able to service the car and get us back on the road quickly. Everyone was extremely friendly and very helpful. A special shout out to Jocelyn for her friendly, professional attitude. More
Excellent - all around Great sales experience - friendly and welcoming . Great lounge area. Friendly people, great cars. Came in to buy a new car - great experience, I will Great sales experience - friendly and welcoming . Great lounge area. Friendly people, great cars. Came in to buy a new car - great experience, I will come back and recommend this dealership. More
Customer satisfaction guaranteed. I had a problem with my brakes squeaking and Bob in the service department made sure I was taken care of above and beyond my satisfaction. Everyone is I had a problem with my brakes squeaking and Bob in the service department made sure I was taken care of above and beyond my satisfaction. Everyone is so friendly and helpful and really are customer driven. More
Nice experience Thanks for the free breakfast sandwich, but my Mom didn't get her car washed like she has in the past. Not a big deal oh well. Thanks for the free breakfast sandwich, but my Mom didn't get her car washed like she has in the past. Not a big deal oh well. More
GREAT SERVICE DEPARTMENT Great service, Lindsay Fenton is a true asset to the Hoffman Group as she excels in all aspects including communicating with the client, keeping you Great service, Lindsay Fenton is a true asset to the Hoffman Group as she excels in all aspects including communicating with the client, keeping you informed via texts, and her automotive knowledge. I wish she was one of my employees! Sincerely Mark F Di Loreto More