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Hoffman Lexus

East Hartford, CT

4.6
1,617 Reviews

750 Connecticut Blvd

East Hartford, CT

06108

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Showing 1,617 reviews

November 17, 2016

Customer Service A+ Dropped my Lexus NX off for its 20K service. Also had a ratteling noise happening on the drivers side. Jocelyn at the service desk was super friendly More

by CORINNE_CURTIN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jocelyn Vincent
Nov 17, 2016 -

Hoffman Lexus responded

Hello CORINNE_CURTIN, Thank you for trusting Hoffman Lexus with your vehicle service needs. We are happy to read that you enjoyed our loaner vehicle service and that Jocelyn was friendly and kept you up to date every step of the way. We value you as our customer and are dedicated to ensuring that your vehicle is running safely and efficiently for the years ahead. See you again at your next appointment! Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman auto Group. Driven by Trust.

November 17, 2016

Excellent experience My wife and I just purchased a vehicle from Hoffmans and we had a great experience. Both Peter and Karan were helpful and attentive. Karan was great a More

by Brett
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Peter Quagliaroli, Karan Singh
Nov 18, 2016 -

Hoffman Lexus responded

Hello Brett, thank you for choosing Hoffman Lexus and congratulations on the purchase of your new vehicle! We are pleased to read that Peter, Karan and the team were helpful, attentive, and fully explained all the features of your new Lexus. We value you as our customer and are dedicated to ensuring an exceptional experience at every visit. See you again when you are in for service! Sincerely, Alison Gilbert, Reputation Management specialist, Hoffman Auto Group. Driven by Trust.

November 16, 2016

EXCELLENT Our experience at Hoffman Lexus was excellent! We were taken care of as soon as we walked in the door and within an hour we had made a decision and si More

by pneis
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ryan Mendez, Walter Pethick, Peter Quagliaroli
Nov 16, 2016 -

Hoffman Lexus responded

Hi pneis, Thank you for choosing Hoffman Lexus and congratulations on the lease of your new vehicle! We are happy to read that Ryan and Peter were informative and ensured that you were completely happy with your new Lexus. We are dedicated to ensuring an exceptional experience at every visit and look forward to seeing you again when you are in in for service! Let us know anytime you have any further questions or service needs. Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

November 16, 2016

Excellent buying experience Attentive customer service and responsive to questions. The whole team has been very professional. I would highly recommend working with Karan Singh, More

by SL
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lorenzo picked me up and drove me to the dealership, very respectful and courteous professional., Sebastian Chodulski, Karan Singh
Nov 16, 2016 -

Hoffman Lexus responded

Hello SL, Thank you for choosing Hoffman Lexus and congratulations on the purchase of your new vehicle! We are pleased to read that Karan and the team provided you with attentive customer service and answered all your questions in a professional manner. Thank you for your recommendation and we look forward to seeing you again when it comes time to service your Lexus! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

November 16, 2016

Excellent Outstanding sales representative, he was not pushy and let us review or options without interruption, but he was right there with all of the answers t More

by CW5MSM
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Sebastian Chodulski, Al Ramos, Tom Ryan
Nov 16, 2016 -

Hoffman Lexus responded

Hi CW5MSM, Thank you for choosing Hoffman Lexus and congratulations on the purchase of your new vehicle! We are pleased to read that Tom answered all of your questions and provided you with the information you needed to make the decision on the best vehicle to suit your needs. We value as our customer and are dedicated to providing an exceptional experience at every visit. See you again when you are in for service! Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

November 16, 2016

Service I have a Lexus 2013 ES300h. While traveling for business, the driver side windshield wiper stopped working. We made it to the Hoffman Lexus dealersh More

by jogden117
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jocelyn Vincent
Nov 16, 2016 -

Hoffman Lexus responded

Hello jogden117, Thank you for choosing Hoffman Lexus for your vehicle service needs. We are happy to read that Jocelyn and our team was friendly, helpful, and repaired your windshield wiper quickly so we could get you back out on the road again as soon as possible. We value what our customers have to say and are dedicated to ensuring that your vehicle is running safely and efficiently for the years ahead! Let us know anytime you have any further questions or service needs! Sincerely, Alison Gilbert, Reputation Management specialist, Hoffman Auto Group. Driven by Trust.

November 16, 2016

Excellent - all around Great sales experience - friendly and welcoming . Great lounge area. Friendly people, great cars. Came in to buy a new car - great experience, I will More

by CTGuy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sebastian Chodulski, Kevin Schoffield, Tom Ryan
Nov 17, 2016 -

Hoffman Lexus responded

Hello CTGuy, Thank you for choosing Hoffman Lexus and congratulations on the purchase of your new vehicle we are pleased to read that you enjoyed our lounge area and that our team was friendly and welcoming. We value our customers and are dedicated to ensuring an exceptional experience at every visit. Thank you for your recommendation and we look forward to seeing you again when it is time to service your vehicle! Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

November 16, 2016

Customer satisfaction guaranteed. I had a problem with my brakes squeaking and Bob in the service department made sure I was taken care of above and beyond my satisfaction. Everyone is More

by smango
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I unfortunately do not know the person's name. She is a new employee and was amazing!!, Bob DiNapoli
Nov 17, 2016 -

Hoffman Lexus responded

Hello smango, Thank you for choosing Hoffman Lexus for your vehicle service needs we are pleased to hear that Bob and the team were friendly and helpful while addressing your squeaking brakes and went above and beyond to ensure that you were satisfied. We value our customers and are dedicated to ensuring that your vehicle is running safely and efficiently for the years ahead. See you at your next appointment! Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

November 15, 2016

Nice experience Thanks for the free breakfast sandwich, but my Mom didn't get her car washed like she has in the past. Not a big deal oh well. More

by KURTNSUE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lindsay Fenton
Nov 15, 2016 -

Hoffman Lexus responded

Hello KURTNSUE, Thank you for trusting Hoffman Lexus for your vehicle service needs. We apologize that your mom’s vehicle was not washed as it normally would be, however we are pleased to hear that you enjoyed our waiting area amenities. We value you as our customer and are dedicated to providing an exceptional experience at every visit. See you at your next appointment! Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

November 15, 2016

GREAT SERVICE DEPARTMENT Great service, Lindsay Fenton is a true asset to the Hoffman Group as she excels in all aspects including communicating with the client, keeping you More

by MARK4291
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lindsay Fenton
Nov 15, 2016 -

Hoffman Lexus responded

Hi Mark, Thank you for trusting Hoffman Lexus with your vehicle service needs. We are pleased to read that Lindsay and the team provided you with great customer service as well as kept you informed every step of the way. We value you as our customer and are dedicated to ensuring that your vehicle is running safely and efficiently for the years ahead. See you at your next appointment! Sincerely, Alison Gilbert, Reputation Management specialist, Hoffman Auto Group. Driven by Trust.

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