Hoffman Lexus

Fabulous Great costumer service and i mean great because she was very polite and helpful with me from the time i came in for my appointment till the end when t Great costumer service and i mean great because she was very polite and helpful with me from the time i came in for my appointment till the end when that great service was completed and again i thank you very very much and will always be back and tell family and friends 😎. More

Great Experience Tom Ryan's guidance, personable manner, relaxed approach (no pressure), product knowledge and the efficient manner of procuring the vehicle that satis Tom Ryan's guidance, personable manner, relaxed approach (no pressure), product knowledge and the efficient manner of procuring the vehicle that satisfied our requirements were qualities that impressed us. A very relaxed procedure was followed during the entire process. Rebecca was extremely helpful in explaining the technical aspects regarding the usage of the many features that the car possesses. Hand s on approach was very enlightening. Al Ramos was very thorough in explaining the buying options that were available to us in a professional manner. Everyone we met was warm and welcoming. More

Good but not Great! My significant other and I had been out car shopping for a Lexus and decided to visit Hoffman Lexus. We were greeted by Ethan who assured us he would My significant other and I had been out car shopping for a Lexus and decided to visit Hoffman Lexus. We were greeted by Ethan who assured us he would find us the best possible deal and work within our budget since we wanted to get a used vehicle. At first, we thought this was great since most of the used cars he pulled up in the inventory were certified. We found a 2013 Lexus with pretty decent mileage. We test drove it and liked it, although it did have some minor body repair that needed to be done but Ethan assured us the scratches and small quarter size dent would be buffed out by the time we picked it up. We asked for the CarFax which indicated no accidents/previous damage. We thought this was a steal and placed a deposit. down immediately. Ethan asked us to come back about 4-5 days later in order for the car to be detailed, etc.. When we got home that night, we noticed the car fax that was printed was for a different vin# than on the purchase order. We went back to Hoffman the next day to retrieve the correct CarFax and come to find out the car we placed the deposit on was involved in a previous accident. We decided to opt out of purchasing this vehicle and go for an updated 2015 with low mileage at about 29,000. When we decided to purchase this vehicle, the odometer reading was actually 10,000 more than what was on the website. We decided to purchase the vehicle anyway despite the increased mileage. Ethan did offer a small discount due to the miscommunication which was nice, but when we got home we didn't see that reflected in our contractual agreement. We didn't want to make a big ordeal since it was a small discount. A few weeks ago, we went back to Ethan to see if we can get our hands on a users manual which was not in the car, a cargo net and cargo cover which were not with the car when we purchased it. Ethan could not find any of these items but did offer to order the manual to be mailed to our home. Not sure if that was done, but we will be back on Dec. 7th for the tech event and will follow up then. All of this to say, there were a lot of missteps but overall we love the car. More

New Tires Quick and easy same day service when I had a flat tire and needed to get a new set of tires in a pinch right after the holiday. Quick and easy same day service when I had a flat tire and needed to get a new set of tires in a pinch right after the holiday. More

Excellent service My appointment was easy to setup. The service was quick. The staff was nice and the facility was clean. They also offer a breakfast sandwich and bever My appointment was easy to setup. The service was quick. The staff was nice and the facility was clean. They also offer a breakfast sandwich and beverage. More

5 Star Service! I was referred here by a friend after having a horrible experience elsewhere. However, as soon as I met with my salesmen Tom, the entire process w I was referred here by a friend after having a horrible experience elsewhere. However, as soon as I met with my salesmen Tom, the entire process went as smooth as butter! He was very respectful and knowledgeable about the entire vehicle line up. I'm the type of person that does a ton of research and knew exactly what I wanted before going in...with that said, Tom respected that and didn't try to waste either of our times looking at options that I didn't want. Additionally, he truly went above and beyond when it came to my schedule. Short on time, and eager to get in my new car, Tom came in on his day off to make sure everything went smoothly for delivery. Thanks Tom!!! They're a DCU dealership which made the financing and paperwork quick and easy. Overall great experience on sales side, I look forward to seeing how things go for maintenance & service. More

service visit great customer service , very fast in and out picked up my car in minutes. called with updates and kept me informed with info. about service progress great customer service , very fast in and out picked up my car in minutes. called with updates and kept me informed with info. about service progress More

Ethan is awesome! very good personality, i enjoyed working with him from start to finish! made sure i got the exact car i wanted in a very timely manner. loving my new very good personality, i enjoyed working with him from start to finish! made sure i got the exact car i wanted in a very timely manner. loving my new RX350! More

Worked with Reggie on vehicle purchase at previous location Purchased 2016 RAV4 in May from Reggie. Very pleasant and easy to talk to. Stopped into Hoffman Lexus recently to inquire about an accessory installat Purchased 2016 RAV4 in May from Reggie. Very pleasant and easy to talk to. Stopped into Hoffman Lexus recently to inquire about an accessory installation. Waiting area is very comfortable and relaxing. When I'm ready to upgrade to a Lexus I will be looking to Reggie for assistance. More

Mixed review Although the service itself was fine, trying to get an appointment was very frustrating. For three days in a row, I kept getting the message that you Although the service itself was fine, trying to get an appointment was very frustrating. For three days in a row, I kept getting the message that your representatives were busy taking care of other customers. I finally left a message to call me back because I was contemplating seeking a different Lexus dealer for service. You seem to be understaffed when it takes someone like myself multiple attempts over multiple days to make a service appointment. On a very positive note, your representative named Katie, was terrific. She was thorough, understood what I needed to get done and she delivered on promised timelines. More