Hoffman Lexus

First Service Visit First service visit went smoothly, waited for work to be done. No surprises except that I had to stand by the car for 10 minutes before a service adv First service visit went smoothly, waited for work to be done. No surprises except that I had to stand by the car for 10 minutes before a service advisor was available. More

Very helpful and friendly Help from Lois Matt was just great, Test ride he offered to me was very helpful and later when we went into details of the deal , he provided me wit Help from Lois Matt was just great, Test ride he offered to me was very helpful and later when we went into details of the deal , he provided me with all the answers within of few minutes, gave me nice tour on facility and explained various services I will be having from Hoffmann Lexus. I also will mentioned great help and personal attention from Al Ramos, Lexus Business Manager. Overall, I am very pleased with my first experience with Hoffmann Lexus. Sergey More

Great experience We had a good experience buying our new vehículo. We were so lucky to have Mark as our salesman and Mr Ramos as our financial accountant. Everything w We had a good experience buying our new vehículo. We were so lucky to have Mark as our salesman and Mr Ramos as our financial accountant. Everything was nice and smooth. Thank you very much More

Regular Service Came in for a regular service. Quick, efficient and easy. Car was clean and warranty repair was completed at the same time of the visit. Came in for a regular service. Quick, efficient and easy. Car was clean and warranty repair was completed at the same time of the visit. More

Car was being serviced for 11 days Earlier in the month I brought my car in for an oil change and a tire rotation and was told that I needed some major work done on the car. This was a Earlier in the month I brought my car in for an oil change and a tire rotation and was told that I needed some major work done on the car. This was all covered under warranty that we had purchased. Due to the holidays, it took 11 days. I was provided with a loaner . Service could not have been better and I was very pleased with the customer service.Everyone is professional and friendly. More

Not a smooth sales process It took me over 4 hours to buy a car even when I called in advance to have it ready for me and put a deposit on it. I had 2 different sales people and It took me over 4 hours to buy a car even when I called in advance to have it ready for me and put a deposit on it. I had 2 different sales people and the business manager didn't seem organized and couldn't fully explain the paperwork to my wife. There was a lot of waiting around and I was never sure what was going on. There wasn't good communication between the salesperson and business manager. This was my first Lexus purchase and was not the Lexus experience I was expecting. My next car will be an Audi or Infiniti. More

My first Lexus Having a Lexus was on my bucket list. My son encouraged me to go take a look after my head gasket went on my Toyota Camry which I loved! It had 243,0 Having a Lexus was on my bucket list. My son encouraged me to go take a look after my head gasket went on my Toyota Camry which I loved! It had 243,000 miles on it so it owed me nothing! When I arrived at the dealership I was promptly greeted by Reggie LaPlante. The initial car we were to drive was out so I just happen to be there when another salesman had taken a car in that morning. He asked what color I would like to have and I said red.He said it "was my lucky day"! Took it on a test drive, called my husband. He came in later, deposit left later that day... I was a God Thing, I am very happy More

Outstanding service provided ay Hoffman Lexus! Outstanding service provided by Monica Pelletier and the maintenance team at Hoffman Lexus. I not only had an excellent experience in buying my car a Outstanding service provided by Monica Pelletier and the maintenance team at Hoffman Lexus. I not only had an excellent experience in buying my car at Hoffman Lexus; but also the service provided made it overall a very nice experience. I will definitely go back More

Positive experience As retirees, we don't want a lot of hassle when buying a car. The salesman, Ethan Williamson , was polite, low key, knew his product, and above all, l As retirees, we don't want a lot of hassle when buying a car. The salesman, Ethan Williamson , was polite, low key, knew his product, and above all, listened rather than talked. The business manager, Al Ramos, was courteous, knew his business, and a good negotiator. We bought a Lexus 300h at a fair price for a great car. More

Professional, Knowledgable and Friendly Just purchased a 2017 ES350 and the buying experience was absolutely the most easy and hassle free I've ever had. It's my first Lexus so I did not kn Just purchased a 2017 ES350 and the buying experience was absolutely the most easy and hassle free I've ever had. It's my first Lexus so I did not know what to expect. What I found was a great salesman, Tom Ryan, who was extremely knowledgeable without a hard sell. He when he walked me through the different options and let me choose. He also got me a price I was happy with. Honestly, the dealer experience could have made or broken the deal. Sometimes you get an indication of "red flags". None here. At delivery time Tom was right on top of things: no hassles, quick and easy explanation of main features and then some. Peter Quagliaroli made finance smooth. Overall I had friendly, very professional help. Best car buying experience I've had. More