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Hoffman Lexus

East Hartford, CT

4.6
1,604 Reviews

750 Connecticut Blvd

East Hartford, CT

06108

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Showing 1,604 reviews

January 26, 2024

They were excellent, from beginning to end. I've dealt with other deslerships, and these guys are definitely going to treat you fairly and value your trade-in more honestly than anywhere else! More

by RAUCHLE57
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Walter Pethick, Heather Beers, Emmerson Corbin
Jan 26, 2024 -

Hoffman Lexus responded

We're delighted to know you had an excellent experience with us at Hoffman Lexus. We always aim for fairness and honesty in all our dealings. Thanks so much for your review!

January 19, 2024

Good service, friendly staff and techs. Found some expansion in the showroom but seem to treat the customers well. More

by Don R
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan
Jan 22, 2024 -

Hoffman Lexus responded

Don, we're glad to know you had a good experience with our team at Hoffman Lexus. Thanks for noticing the expansion and appreciating how well we treat customers!

January 15, 2024

I had visited to get 2nd key fob for my 2023 RX350h Lexus. Professional altitude seen at the dealership. Dan the service consultant was very helpful. Thanks to Dan as well as Mike, the Service Mana More

by Ahmad K Altaf
Workmanship
Recommend Dealer
Yes
Employees Worked With
Dan Savola Service Consultant, Monica Pelletier
Jan 16, 2024 -

Hoffman Lexus responded

Ahmad, we're delighted to know that Dan and Mike provided you with such attentive service at Hoffman Lexus. We appreciate your recommendation and the 5-star rating! Enjoy driving your RX350h!

January 12, 2024

Great service, friendly personnel, nice facility. Recommend buying and servicing your Lexus at Hoffman Lexus, East Hartford, CT. More

by Urbanikpj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Isabela, Micki Freeman
Jan 12, 2024 -

Hoffman Lexus responded

We appreciate your recommendation and are glad your service at Hoffman Lexus went swimmingly. See you down the road

January 08, 2024

If I could give negative 5 stars that would be the score. In mid-November, I went to purchase a car but they were sold. Since my 2008 ES350 car with 123,000 miles' heat on the passenger side didn't work, I w More

by Sue.Curnias
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dan Savoia
Jan 08, 2024 -

Hoffman Lexus responded

Sue, I am sorry to hear that you are less than satisfied with the efforts we have made to correct your concern. After having discussions with our service consultant and factory-trained technician. It seems that this concern has been an ongoing problem and several non-certified non-Lexus technicians have worked on your vehicle. Based on this, incorrect parts have been installed and may have created additional problems. This is why it is important to service your vehicle with a Lexus Dealership and use factory parts. Hoffman Lexus has replaced these incorrect parts at no charge to you. Unfortunately, we are at a point where we are unable to cover any additional repairs/diagnoses. Hoffman Lexus is willing to continue the diagnosis for your vehicle at the reduced rate discussed. We are here when you need us. Thank you, Mike Fitzgerald Service Manager

January 05, 2024

Everyone involved was very helpful and professional. Monica was very upfront about the cost of the trickle charger and the technician placed it just where I wanted it. More

by gsalazar213
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Monica Pelletier
Jan 07, 2024 -

Hoffman Lexus responded

We're glad to know our team at Hoffman Lexus was able to assist you efficiently and professionally, especially Monica. Thank you for sharing your positive experience with us!

December 06, 2023

Hoffman Lexus has been a part of my life for 10 years. One word rewarding! More

by rcnicety
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roy Angus, Monica Pelletier
Dec 06, 2023 -

Hoffman Lexus responded

We are so happy that our Hoffman Lexus team delivered an excellent experience. Thank you for being a loyal customer, we truly appreciate your support!

November 29, 2023

Roy Angus’ service was subpar at best. He did not seem to want to help or communicate effectively. Not the service you’d expect from Lexus service. More

by Bosox8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Roy Angus, Al Ramos
Nov 29, 2023 -

Hoffman Lexus responded

I'm sorry to read about your experience with our service. We aim for excellence in all we do. I'd appreciate the opportunity to discuss this further so we can better understand what happened and how we might improve moving forward. I am unable to locate your contact information in our system if it is not too much trouble please contact me when it is convenient for you. I listed my contact information below. Thank you, Mike Fitzgerald - Service Manager - 860-290-6119

November 21, 2023

When I arrived at Hoffman Lexus for service Sarah Gagnon, service advisor noted that my reservation had not been communicated. She was extremely patient and accommodating and scheduled my car in for More

by MJN 43
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sarah Gagnon Gary Turchetta , Al Ramos, Derek Sulliman
Nov 21, 2023 -

Hoffman Lexus responded

We're glad to know that Sarah and our team at Hoffman Lexus were able to assist you even with the reservation hiccup. We always aim for top-notch service, so it's great to hear your positive feedback! Thanks for recommending us!

November 19, 2023

The service I had with the sales lady was exceptional, good customer service , my waiting period for oil change was a bit long More

by linda.Adjabeng
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Monica Pelletier
Nov 20, 2023 -

Hoffman Lexus responded

We appreciate your feedback! It's great to know you had an exceptional experience with our sales team at Hoffman Lexus. We'll take note of the waiting time for oil changes and work on improving that aspect. Thanks again!

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