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Hoffman Lexus

East Hartford, CT

4.6
1,617 Reviews

750 Connecticut Blvd

East Hartford, CT

06108

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Showing 1,617 reviews

February 28, 2017

Service of new car Valet was great, service was on time and very professional and courteous. Service vehiclecwas fresh and clean. Overall great experiences . nice peop More

by jomoriarty
Customer Service
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob DiNapoli, Peter Quagliaroli, Tom Ryan
Mar 09, 2017 -

Hoffman Lexus responded

Hi jomoriarty, Thank you for trusting Hoffman Lexus with your vehicle service needs. We are pleased to read that you enjoyed our valet service and that our team was professional, courteous, and prompt so that we could get you back out on the road again as soon as possible. We appreciate you as our customer and look forward to seeing you again! Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

February 27, 2017

The least painless way to service my Lexus When I bring in my 2013 Lexus 450h in for service up to the present, I've been able to relax with my wife in the dealership's waiting area. While the More

by BOBSNAKE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jocelyn Vincent
Feb 28, 2017 -

Hoffman Lexus responded

Hi BOBSNAKE, Thank you for trusting Hoffman Lexus for your vehicle service needs. We apologize for the noise from the TV in the other waiting area and we appreciate you taking the time to provide us with your feedback as we are always working towards improving our processes. We are pleased to read that you enjoy all our other waiting area amenities. See you again at your next appointment! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by trust.

February 27, 2017

100k mile service Very thorough service center. Have only used Hoffman for service since purchasing vehicle and have never been disappointed. Service Advisors are very More

by KEELEY004
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Monica Pelletier
Feb 27, 2017 -

Hoffman Lexus responded

Hi KEELEY004, Thank you for trusting Hoffman Lexus for your vehicle service needs. We are happy to read that our team was professional, helpful, and ensured that you were aware of your options so that you could make the best decision for your unique situation. We appreciate you as our customer and we are dedicated to providing an exceptional experience at every visit. See you again at your next appointment! Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

February 27, 2017

Another great experience Third purchase from Hoffman. As always nothing but courteous knowledgeable personnel. Tom Ryan, as in the past, was professional making the whole expe More

by tomrichards
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sebastian Chodulski, Peter Quagliaroli, Tom Ryan
Feb 27, 2017 -

Hoffman Lexus responded

Hello tomrichards, Thank you for choosing Hoffman Lexus and congratulations on the purchase of your new vehicle! We are pleased to read that our staff was knowledgeable, courteous, and professional during the whole experience. We look forward to seeing you again! Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

February 26, 2017

Tire Service I purchased new tires in October and needless to say picked up a screw in my front passenger side tire. It had a slow leak so needed to be repaired. More

by CKORENKIEWICZ
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Monica Pelletier
Feb 27, 2017 -

Hoffman Lexus responded

Hello CKORENKIEWICZ, Thank you for trusting Hoffman Lexus for your vehicle service needs. We are happy to read that our team was able to repair your tire in a prompt manner so we could get you back out on the road again as soon as possible. See you again at your next appointment! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

February 25, 2017

Superb service If you're looking for a great experience with your car purchase, I would highly recommend Hoffman Lexus. The service they offered was superb and met e More

by ckwak
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lorenzo the driver, Al Ramos, Rebecca Halprin, Tom Ryan
Feb 27, 2017 -

Hoffman Lexus responded

Hello ckwak, Thank you for choosing Hoffman Lexus and congratulations on the purchase of your new vehicle! We are pleased to read that our team was friendly, professional, courteous, and ensured that you had an exceptional experience. Thank you for your recommendation and we look forward to seeing you again at your next visit! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

February 25, 2017

Love my Lexus Just leased my third Lexus RX350. The 2017 model truly upps the game. I love to outside sleek, modern design and I especially like how they improved More

by KMSELIG21
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Oren Corridon
Feb 27, 2017 -

Hoffman Lexus responded

Hi KMSELIG21, Thank you for choosing Hoffman Lexus and congratulations on the lease of your new RX350! We are happy to read that Oren was knowledgeable, professional, and provided you with all of the options available to you so that we could help you find the right vehicle to suit all your needs! We are here for you anytime you need us and are dedicated to ensuring an exceptional experience at every visit. See you again when it is time to have your Lexus serviced! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

February 24, 2017

Excellent customer service. Without an appointment the service was excellent, and the price was fair.Everyone of the employees i came in contact was very warm and friendly. More

by CLAYTONEFAGAN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sarah Gagnon
Feb 24, 2017 -

Hoffman Lexus responded

Hello CLAYTONEFAGAN, Thank you for trusting Hoffman Lexus for your vehicle service needs. We are happy to read that our team was warm, friendly, and provided you with excellent service. We value you as our customer and look forward to seeing you again! Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

February 24, 2017

Excellent Everyone I dealt with was extremely friendly, courteous and helpful. All my questions were answered in great detail, and I was very comfortable driv More

by kastrinj
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I think it was Rebecca who explained the interior controls of the car to me. She was very pleasant., Ryan Mendez, Walter Pethick, Al Ramos
Feb 27, 2017 -

Hoffman Lexus responded

Hello kastrinj, Thank you for choosing Hoffman Lexus and congratulations on the purchase of your new vehicle! We are happy to read that our team was friendly, courteous, helpful, and answered all of your questions in great detail. Thank you for your recommendation and we look forward to seeing you again when you are in for service! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

February 24, 2017

Excellent This is my third Lexus Never be disappointed with vehicle or service Always first class. I highly recommend your dealership . Both sales and servic More

by ANUZZO
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jocelyn Vincent
Feb 24, 2017 -

Hoffman Lexus responded

Hi ANUZZO, Thank you for continuing to choose Hoffman Lexus and for providing us with your feedback about your recent experience. We are pleased to read that our sales and service team ensure that you are never disappointed with your experience. Thank you for your recommendation and we look forward to seeing you again at your next appointment! Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

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