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Hoffman Lexus

East Hartford, CT

4.6
1,617 Reviews

750 Connecticut Blvd

East Hartford, CT

06108

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Showing 1,617 reviews

March 02, 2017

Delighted Start to finish HL was prompt, attentive, service completed before estimated time and a comfortable environment while waiting. You know they have the More

by KLYNCH246
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
If looking to buy see Karan., Micki Freeman
Mar 09, 2017 -

Hoffman Lexus responded

Hello KLYNCH246, Thank you for trusting Hoffman Lexus for your vehicle service needs. We are happy to hear that Micki and the team were prompt, attentive, and completed the service before the estimated time. We are here for you anytime you need us and are dedicated to ensuring that your vehicle is running safely and efficiently for the years ahead. See you again at your next appointment! Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

March 02, 2017

Very Pleased but One Request I am very pleased with the professional service but please do not change the settings on my seat; it is aggravating. Bob DiNapoli is such a profe More

by MARGARITASANTANA61
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob DiNapoli
Mar 09, 2017 -

Hoffman Lexus responded

Hello MARGARITASANTANA61, Thank you for trusting Hoffman Lexus with your vehicle service needs. We apologize that your seat setting were moved, however we are pleased to read that Bob and the team were professional and pleasant. Thank you for your feedback and we look forward to seeing you again at your next appointment! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

March 02, 2017

Wonderful Service Brought my 08 es 350 Lexus in for service and to check what's wrong with it. Turned out to be the power steering hose were broken. I was in great hand More

by Gmac2525
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jocelyn Vincent
Mar 09, 2017 -

Hoffman Lexus responded

Hi Gmac2525, Thank you for trusting Hoffman Lexus for your vehicle service needs. We are happy to read that Jocelyn and the team provided you with great customer service while we addressed your broken power steering hose. We are here for you anytime you need us so anytime you have any further questions or vehicle service needs feel free to give Jocelyn or any of our other service advisors a call! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

March 01, 2017

First Scheduled Maintenance I just received my first scheduled service and minor recall repair on my NX 200t. My consultant was Micki and She and the whole service team were outs More

by MARK.IORILLO
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Micki Freeman
Mar 09, 2017 -

Hoffman Lexus responded

Hello MARK.IORILLO, Thank you for trusting Hoffman Lexus with your vehicle service needs. We are happy to hear that Micki and the team completed the recall work on your NX 200t in a timely manner and provided you with great communication every step of the way. We appreciate you as our customer and we are dedicated to ensuring that your vehicle is running great for the years ahead as well as delivering a nicely washed car! See you again at your next appointment! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

March 01, 2017

Lexus RX350 Great experience with Ryan and Al at Hoffman Lexus. They were very customer oriented and made the whole process go as smoothly as possible. I would li More

by JD1
Recommend Dealer
Yes
Employees Worked With
Ryan Mendez, Walter Pethick, Al Ramos
Mar 09, 2017 -

Hoffman Lexus responded

Hi JD1, Thank you for choosing Hoffman Lexus and congratulations on the purchase of your new RX350! We are happy to read that Ryan and Al were very customer oriented and ensured that the entire process was as smooth as possible. We value you as our customer and we are dedicated to ensuring an exceptional experience at every visit. See you again when you are in for service! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

March 01, 2017

Great Price, exemplary service. Matt was extremely attentive and considerate in helping us lease our new RX350. He worked very hard to find the vehicle we wanted at a very reasonabl More

by berniethebear
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rebecca Halpern, Sebastian Chodulski, Matt Louis
Mar 09, 2017 -

Hoffman Lexus responded

Hi berniethebear, Thank you for choosing Hoffman Lexus and congratulations on the lease of your new RX350! We are happy to read that Matt, Sebastian, and Rebecca were attentive, considerate, and worked together to help you find the vehicle you were interested in within your price range. See you again when you are in for service! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

February 28, 2017

Woody is the best Woody is a star. He helped me when I came in to buy a new car. I had a part that need to replace and was ordered by the service department 3 times. T More

by Aljohara
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Foy Woody Hammonds
Mar 09, 2017 -

Hoffman Lexus responded

Hi Aljohara, Thank you for choosing Hoffman Lexus and providing us with your feedback about your recent visit. We apologize that the part your vehicle needed was ordered incorrectly; however we are pleased to read that Woody took care of everything and ensured that the correct part arrived before you came in for your maintenance. See you again at your next service appointment! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

February 28, 2017

One Stop Shopping for a Car!!! I was treating with respect from the moment I walked into Hoffman. I met Karan, whom I dealt with before and the reason that I returned to lease a car More

by hdumeer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Karan Singh, Peter Quagliaroli
Mar 09, 2017 -

Hoffman Lexus responded

Hello hdumeer, Thank you for choosing Hoffman Lexus and congratulations on the lease of your new vehicle! We are pleased to read that Karan helped you decide which vehicle was right to suit all of your needs without any pressure. We appreciate you as our customer and we are dedicated to ensuring an exceptional experience at every visit. See you again when you are in for service! Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

February 28, 2017

Smooth transition My fourth purchase from Hoffman. The staff, as always, was efficient, courteous, and professional. Abneil Velazquez explained the process in detail, More

by kpsaundry
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sebastian Chodulski, Al Ramos, Ethan Williamson, Niel Velazquez
Mar 09, 2017 -

Hoffman Lexus responded

Hi kpsaundry, Thank you for choosing Hoffman Lexus and congratulations on the purchase of your 4th vehicle! We are happy to read that Niel, Al and the staff were efficient, courteous, professional, and got you the vehicle you were interested in within your price range. Thank you for your recommendation! We look forward to seeing you again when you are in for service! Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

February 28, 2017

Great experience It was a great experience. Oren was respectful, patient, informative as he had knowledge of the cars and the brand. Al was also very informative and h More

by rosadoorl
Recommend Dealer
Yes
Employees Worked With
Al Ramos, Oren Corridon
Mar 09, 2017 -

Hoffman Lexus responded

Hello rosadoorl, Thank you for choosing Hoffman Lexus for your vehicle service needs. We are pleased to read that Oren was respectful, patient, informative, and was knowledgeable about the brand. We are also happy to read that Al was very informative and helped you with negotiating your lease agreement. We appreciate you as our customer and are dedicated to ensuring an exceptional experience at every visit. See you again when you are in for service! Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

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