Hoffman Lexus
East Hartford, CT
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Hello, My wife and I have purchased (2) Lexus vehicles in the past nine months. I liked Hers so much that I went out and bought myself one too! Tom Ryan was our salesman, who is very knowledgeabl vehicles in the past nine months. I liked Hers so much that I went out and bought myself one too! Tom Ryan was our salesman, who is very knowledgeable and highly professional. The real test when buying a new car comes after the initial sale when the salesman takes his time and introduces you, in detail, to your new vehicle. These people at Hoffman Lexus went above and beyond our expectations and made our car purchases pleasant and enjoyable. We will definitely share our experiences with our friends and family and look forward to another purchase down the road! More
It’s all about the people for me and the continued relationship. Thank you Charif for always being Amazing and supportive. When I talked about service I often talk about my experience with you. You ma relationship. Thank you Charif for always being Amazing and supportive. When I talked about service I often talk about my experience with you. You make me feel like a superstar I don’t think you realize how your treatment of me as a Customer and how you have made an amazing impact on me. I thank Lexus for giving this space to operate. Wherever life takes me I will always remember this dealership because of people like Cherif. And another person that I am impressed with is Austin Sanchez I don’t think I have ever dealt with him but what an amazing addition to the awesome personalized service. In my opinion this is the best dealership ever. Love me some Hoffman Lexus. Continue to keep a focus on customer service.🙏🏾 More
Our experience with Hoffman Lexus was excellent. Ben was informative, courteous and professional. What could have been a stressful experience was actually very easy. We are very satisfied customers Ben was informative, courteous and professional. What could have been a stressful experience was actually very easy. We are very satisfied customers and would purchase a car there again. More
Polite, efficient, respectful, an entirely pleasant experience overall. Everybody involved was professional and competent. Thoroughly enjoyed the visit. experience overall. Everybody involved was professional and competent. Thoroughly enjoyed the visit. More
Until now I have never had a good/great buying experience. This is all due to Tom Ryan. I was fortunate enough to have him as my sales rep and he went above and beyond in all ways. He took the tim experience. This is all due to Tom Ryan. I was fortunate enough to have him as my sales rep and he went above and beyond in all ways. He took the time to ask ME what I wanted in a new vehicle and not what was easy or readily available on the lot. His knowledge, professionalism and kindness were above reproach. He not only treated me as a valued customer, but also as a member of the family. I will always be aHoffman customer and have already recommended several friends to this dealership. Not only did I leave with a fabulous vehicle, but also a friend. THANK YOU TOM for your excellent service, advice and kindness. Tom is truly in a league of his own. I also want to thank Mike Robare in finance for making this an easy and seamless transaction. Hoffman Lexus checked off all the important boxes when it comes to buying a vehicle. Well done, and an incredible experience. More
Thank you Hoffman Lexus for your continued excellent car service and professionalism. The quick informative video regarding my car added a nice touch, of how you’re staying on the forefront of innovation. service and professionalism. The quick informative video regarding my car added a nice touch, of how you’re staying on the forefront of innovation. More
If I could give it a negative I would, Manger was very rude when confronted with an issue. The guy taking the car was a total sleaze ball trying to pull a fast one, had no option but to pay for something rude when confronted with an issue. The guy taking the car was a total sleaze ball trying to pull a fast one, had no option but to pay for something that I didn’t not agree to, threatening with police if I didn’t pay. Worse experience of my life. If you’re going in for regular maintenance like brakes oil etc.. then I’m sure you’re experience seems nice but anything more then that, they will try and phuck you over from the mechanic doing unnecessary work, and the manger justifying the time waisted and me having to pay. Only name I remember is Roy seems nice but will not return phone calls unless it had something to do with payment. My experience was very unpleasant, I would not recommend getting any serious work done cause you could find a certified mechanic that will not try and pull a fast one on you like at Hoffman Lexus. Negative 5 if it was possible More