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Hoffman Lexus

East Hartford, CT

4.6
1,617 Reviews

750 Connecticut Blvd

East Hartford, CT

06108

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Showing 1,617 reviews

April 04, 2017

First time Hoffman Lexus buyer I have to say that my wife and I were very impressed with the excellent level of service at the dealership . Karan Singh provided outstanding knowled More

by awgreen216
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Walter Pethick, Karan Singh, Rebecca Halprin
Apr 12, 2017 -

Hoffman Lexus responded

Hello awgreen216, Thank you for choosing Hoffman Lexus and congratulations on the purchase of your new vehicle! We are happy to hear that Karan was knowledgeable, easy to speak to, and ensured that you had an overall outstanding experience. Thank you for the recommendation! See you again when you are in for service! Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

April 03, 2017

Recent Airbag replacement and other service Very efficient service from the time I dropped off my vehicle until I picked it up. Allowed me to get in and out in no time! More

by Jorgenb
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matthew Salimando
Apr 11, 2017 -

Hoffman Lexus responded

Hi Jorgenb, Thank you for trusting Hoffman Lexus for your vehicle service needs. We are so pleased to hear that our team was very efficient in addressing your recall and promptly completed the work so that we could get you back out on the road again as soon as possible. We appreciate you as our customer and are dedicated to ensuring that your vehicle is running safely and efficiently for the years ahead. See you again! Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

April 03, 2017

Ten Years of Loyalty Since I bought my original Lexus in 2007 I have consistently trusted my car with Hoffman Service . All my experiences were top notch as is the enti More

by rsoov
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Walter Pethick, Al Ramos, Monica Pelletier, Tom Ryan
Apr 11, 2017 -

Hoffman Lexus responded

Hello rsoov, Thank you for choosing Hoffman Lexus and congratulations on the purchase of your new ES350! We are happy to read that Monica in service was great to work with in the past and that Walter, Al, and Tom ensured that the entire purchasing experience was very pleasant. We value you as our customer and are dedicated to ensuring an exceptional experience at every visit. See you again when you are in for your regularly scheduled maintenance! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

April 03, 2017

Speedy and efficient is what I experienced when I brought my car in for service, the service person was very thorough in making sure that all my needs were met. He took More

by GCLIFFORD21
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt Salimando
Apr 11, 2017 -

Hoffman Lexus responded

Hi Clifford, Thank you for trusting Hoffman Lexus for your vehicle service needs. We are so pleased to hear that Matt and the team were speedy, efficient, and ensured that all your needs were met and all your questions were answered. We appreciate you as our customer and are dedicated to ensuring that your vehicle is running safely and efficiently for the years ahead. See you again! Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

April 03, 2017

Excellent and easy service I was walked through the process and was explained every step. They called and communicated updates appropriately and really left no reason to worry o More

by JOHNSON_GAP
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jocelyn Vincent
Apr 11, 2017 -

Hoffman Lexus responded

Hi JOHNSON_GAP, Thank you for trusting Hoffman Lexus for your vehicle service needs. We are so pleased to hear that our team communicated the details of your service every step of the way and explained every step. We appreciate you as our customer and are dedicated to ensuring that your vehicle is running safely and efficiently for the years ahead, as well as delivering a nicely washed car. See you again! Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

April 01, 2017

service. excellent service, very friendly and efficient. Price of service was great, I used a coupon received in the mail. Loved receiving the text for reminde More

by TANGLESUE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matthew Salimando
Apr 11, 2017 -

Hoffman Lexus responded

Hi TANGLESUE, Thank you for trusting Hoffman Lexus for your vehicle service needs. We are so pleased to hear that our team was friendly, efficient, and that you enjoyed our text updates throughout the day. We appreciate you as our customer and are dedicated to ensuring that your vehicle is running safely and efficiently for the years ahead. See you again! Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

March 31, 2017

Great Customer Service Jocelyn was extremely courteous and helpful. She made me feel like I was the most important person she was going to meet for the entire day. She is More

by DRWIT
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jocelyn Vincent
Apr 11, 2017 -

Hoffman Lexus responded

Hi DRWIT, Thank you for trusting Hoffman Lexus for your vehicle service needs. We are so pleased to hear that Jocelyn was extremely courteous and helpful. We appreciate you as our customer and are dedicated to ensuring that your vehicle is running safely and efficnetly for the years ahead. See you again! Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

March 31, 2017

Great job Woody was very helpful, he suggest a couple of offers and explain it well. He spoke to his manager and got me an offer where I wanted to be. We went f More

by hargravesrenee
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Sebastian Chodulski, Al Ramos, Foy Woody Hammonds
Apr 11, 2017 -

Hoffman Lexus responded

Hello hargravesrenee, Thank you for choosing Hoffman Lexus and congratulations on the purchase of your new vehicle! We are happy to read that Woody was very helpful, caring, and explained everything to you fully. Thank you for the recommendation! We value you as our customer and are dedicated to ensuring an exceptional experience at every visit. See you again when you are in for your regularly scheduled maintenance!

March 31, 2017

Simple service No problems. Everything was great. Easy to schedule. Very accommodating. Will be back. Micki is great to deal with. Will definitely recommend to other More

by DOUBLEK115
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Micki Freeman
Mar 31, 2017 -

Hoffman Lexus responded

Hello DOUBLEK115, Thank you for trusting Hoffman Lexus for your vehicle service needs. We are happy to read that Micki and the team were very accommodating and ensured an easy appointment. Thank you for the recommendation! See you again at your next appointment! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

March 31, 2017

Sales people are great especially Abniel! I put my sales person through a lot over the cross of about a month. I was back and forth about a million times. Abniel was extremely patient and for More

by marnielopriore
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Peter Quagliaroli, Niel Velazquez
Mar 31, 2017 -

Hoffman Lexus responded

Hi marnielopriore, congratulations on the purchase of your new vehicle! We are happy to read that Abniel was patient, pleasant, responsive and found you the vehicle to suit all of your needs. We appreciate you choosing Hoffman Lexus and look forward to seeing you again when you are in for service! Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

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