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Hoffman Lexus

East Hartford, CT

4.6
1,617 Reviews

750 Connecticut Blvd

East Hartford, CT

06108

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Showing 1,617 reviews

April 13, 2017

Micki Freeman was wonderful! I always have a great experience at Hoffman Lexus service, but yesterday, Micki went above and beyond, securing me a last-minute loaner when my car ne More

by MGREGGAINS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Micki Freeman
Apr 13, 2017 -

Hoffman Lexus responded

Hi MGEGGAINS, Thank you for trusting Hoffman Lexus for your vehicle service needs. We are happy to hear that Micki went above and beyond to provide you with a loaner vehicle last-minute when your vehicle was taking longer than expected. We are here for you anytime you need us so let us know anytime you have any further questions or further service needs. See you again! Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

April 13, 2017

Great Service, Sarah Gagnon is amazing Having a loaner car available so I keep my schedule in track for the day was a tremdous help, Car rides like new! Friendly and responsive to my needs More

by KEITHWESTON
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sarah Gagnon
Apr 13, 2017 -

Hoffman Lexus responded

Hi KEITHWESTON, Thank you for trusting Hoffman Lexus for your vehicle service needs. We are happy to hear that you enjoyed our loaner vehicle service and that our team was friendly and responsive to your needs. We are here for you anytime you need us so let us know anytime you have any further questions or further service needs. See you again! Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

April 12, 2017

Excellence Personal Attention, Caring. Solving problems quickly. Answering all questions, follow up and the sincere interest in service and the people. Unlike More

by KZEMBA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sarah Gagnon
Apr 13, 2017 -

Hoffman Lexus responded

Hi KZEMBA, Thank you for trusting Hoffman Lexus for your vehicle service needs. We are happy to hear that our team provided you with personal attention, solved all your problems quickly, and answered all your questions with great follow-up. We are here for you anytime you need us so let us know anytime you have any further questions or further service needs. Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

April 11, 2017

Bob was very helpful. The service was excellent from the get-go . Had a problem with my wipers and Bob took care of it. Small miscommunication but in the end very please More

by ELONGMEADOW
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob DiNapoli
Apr 12, 2017 -

Hoffman Lexus responded

Hi ELONGMEADOW, Thank you for trusting Hoffman Lexus for your vehicle service needs. We are pleased to read that Bob took care of all of your concerns with our Lexus. We are dedicated to ensuring that your vehicle is running safely and efficiently for the years ahead. See you again! Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

April 11, 2017

Best Service THE BEST SERVICE EVER.I WOULD ALWAYS RECOMMEND HOFFMAN LEXUS TO EVERYONE I KNOW I AM ALWAYS KEPT INFORMED OF WHAT'S GOING ON WITH MY VEHICLE... THIS S More

by MELISAJ33
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sarah Gagnon
Apr 12, 2017 -

Hoffman Lexus responded

Hi MELISAJ33, Thank you for trusting Hoffman Lexus for your vehicle service needs. We are pleased to read that our team always keeps you informed on the status of your vehicle every step of the way. Thank you for the recommendation! We are dedicated to ensuring that your vehicle is running safely and efficiently for the years ahead. See you again! Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

April 11, 2017

Lexus LS 430 service on april 11,2017 A very nice service appt.Service dpt.was a well tuned operation from the mechanics to the service advisor.Micki Freeman kept me informed thru out the More

by David capilos
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Micki Freeman
Apr 12, 2017 -

Hoffman Lexus responded

Hi David, Thank you for trusting Hoffman Lexus for your vehicle service needs. We are pleased to read that Micki was honest, straightforward, and kept you up to date on the progress of your vehicle every step of the way. We are dedicated to ensuring that your vehicle is running safely and efficiently for the years ahead. See you again! Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

April 10, 2017

Florida drive Hi I brought my car in before a drive to Florida. My battery died in Virginia and had to be replacrd.i wish I was given a heads up that the battery wa More

by KBIRBARA
Customer Service
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nicole Soucy
April 10, 2017

New RX350 Hoffman Lexus was great to do business with. Although we had differing opinions on the trade-in value of my Mercedes, they were willing to work with m More

by LT007
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Al Ramos, Oren Corridon
Apr 12, 2017 -

Hoffman Lexus responded

Hello LT007, Thank you for choosing Hoffman Lexus and congratulations on the purchase of your new vehicle! We are happy to hear that Oren was top-notch and extremely pleasant to deal with and that Al was professional and also great to deal with in the financing process. See you again when you are in for your regularly scheduled maintenance! Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

April 10, 2017

Excellent service I recommend this dealership to everyo7ne. The staff are so professional and friendly. Al ramos made it happened for us. He is so PROFESSIONAL and ha More

by Rivcar825
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Al Ramos
Apr 12, 2017 -

Hoffman Lexus responded

Hello Rivcar825, Thank you for choosing Hoffman Lexus and congratulations on the purchase of your new vehicle! We are happy to read that Al and our team were professional and friendly. Thank you for the recommendation! We look forward to seeing you again when you are in for your regularly scheduled maintenance! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

April 07, 2017

Amazing experience Great experience, people very helpful, so nice personal, great service, definitely I would recommend... Fantastic dealership They approved me very f More

by aboguerra81
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Peter Quagliaroli, Foy Woody Hammonds
Apr 12, 2017 -

Hoffman Lexus responded

Hello aboguerra81, Thank you for choosing Hoffman Lexus and congratulations on the purchase of your new vehicle! We are happy to hear that our team was helpful, personal, and ensured prompt customer service. See you again when you are in for your regularly scheduled maintenance! Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

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