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Hoffman Lexus
East Hartford, CT
1,617 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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April 16, 2017
Very Disapointed after purchase I purchased a Lexus SUV from Hoffman Lexus and was very please with my purchasing experience. When our New SUV was purchased we were introduced to a I purchased a Lexus SUV from Hoffman Lexus and was very please with my purchasing experience. When our New SUV was purchased we were introduced to a service advisor that said we were able to stop in any time for a complimentary wash, no appointment required with the understanding that there may be a wait depending on how busy the service department was. We inquired about oil changes and were told that if the service was an oil change only, an appointment was not necessary as long as we understood we may need to wait depending on how busy the dealership was. I phoned this week to confirm that I could stop by later that day or the next morning and was told unfortunately no, but I could make an appointment 3 days later. I was extremely disappointed that the "Hoffman promise" changed after the purchase. All the service advisor had to say was that they were extremely busy this week, sorry for the inconvenience and I would not have an issue and stopped in another day More
by Jim F.
Employees Worked With
Did not receive the persons name when phoned
April 15, 2017
Great but a few things to consider I love the concierge service you provide. However, my pick up time was scheduled fro between 10:00 am and 10:30 am, I received 2 separate identical em I love the concierge service you provide. However, my pick up time was scheduled fro between 10:00 am and 10:30 am, I received 2 separate identical emails saying my appointment was MODIFIED in caps like this, with new pick up time as 6:00 a.m....I called the service department asking to clarify...no one answered the day before mid day so I left a voice mail asking to be called to tell me which time was accurate. I never got a call back. I reluctantly left my car out of the garage unlocked all night with the key in the car to accommodate the 6:00 a.m. pick up since I would not be up then. NO one called me back. I had to leave later and car had not been picked up and it was picked at the 10:30 time by a wonderful pleasant man, I was later told this was a new computer system glitch. Hope that is remedied. It was confusing and I am not sure why i never got a call back to clarify. 30,000 RXX350 check up was $850.00 and did not include an alignment, which was needed, and, that was extra. I was not happy about that. More
by BLUEMOONCAROLE
Verified CustomerEmployees Worked With
Roland Cherest- concierge driver, Bob DiNapoli
April 15, 2017
Service very good Hoffman washes your car and cleans the inside when you bring your Lexus to their showroom for service. They are very prompt with their service. They Hoffman washes your car and cleans the inside when you bring your Lexus to their showroom for service. They are very prompt with their service. They send me an email when service is do. More
by MARYANDROBERT
Employees Worked With
Tom Ryan
April 14, 2017
SUPREME SERVICE Hoffman Lexus has been taking care of me for over 10 years. They are simply the best. Very professional and honest. I have raved about their servic Hoffman Lexus has been taking care of me for over 10 years. They are simply the best. Very professional and honest. I have raved about their service department so much that my friends have purchased their vehicles from Hoffman Lexus and are as happy as I have been. More
by RAMAYO66
Employees Worked With
Bob DiNapoli
April 14, 2017
Excellent Always have done very well there. Always on time. Good quality work. Prompt and courteous. Will go back in the future. Price of oil change routine tir Always have done very well there. Always on time. Good quality work. Prompt and courteous. Will go back in the future. Price of oil change routine tire rotation could be a little less. More
by dandk1989
Employees Worked With
Bob DiNapoli
April 14, 2017
Excellent service Have brought my 2 Lexus cars here for all routine service for 11 years and never had a problem. They also issue loaners on request. Have brought my 2 Lexus cars here for all routine service for 11 years and never had a problem. They also issue loaners on request. More
by anonymous
Employees Worked With
Bob DiNapoli
April 13, 2017
Great experience at Hoffman Lexus I stopped in to look at Hoffman Lexus to see their inventory of certified pre-owned Lexus RX350s. I was helped out by one of their salespeople, Abniel I stopped in to look at Hoffman Lexus to see their inventory of certified pre-owned Lexus RX350s. I was helped out by one of their salespeople, Abniel Velazquez. It was a great experience; they did not pressure me into a purchase and were very upfront and honest with pricing. Once I made the decision to buy, the crew at Hoffman made it a priority to prep my car and get me on my way. Great customer service there. More
by mark.layaw
Employees Worked With
Walter Pethick, Peter Quagliaroli, Niel Velazquez
April 13, 2017
Service as expected Matt Salimando was very friendly and helpful. He was courteous, knowledgeable and prompt on responding to the status of my vehicle. He quoted an hou Matt Salimando was very friendly and helpful. He was courteous, knowledgeable and prompt on responding to the status of my vehicle. He quoted an hour for the service and that is the time it took. I have been in previously for service and that took much longer than expected and communicated to me. More
by TVU0120
Employees Worked With
Matthew Salimando
April 13, 2017
very well taken care of. I trust the opinions and respect the advise of the service advisers. Their assistance brings peace to the customer for the work that is being done. I trust the opinions and respect the advise of the service advisers. Their assistance brings peace to the customer for the work that is being done. More
by RJSTEWART22
Employees Worked With
Jocelyn Vincent
April 13, 2017
Service The technician discuss what needed to be done, when I arrived at the service center I was out within 15 minutes, couldn't asked for better service The technician discuss what needed to be done, when I arrived at the service center I was out within 15 minutes, couldn't asked for better service More
by AALQUE
Employees Worked With
Matthew Salimando
