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Hoffman Lexus

East Hartford, CT

4.6
1,617 Reviews

750 Connecticut Blvd

East Hartford, CT

06108

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Showing 1,617 reviews

May 02, 2017

Excellent Service My wife and I recently leased a new 2017 RX 45h from Hoffman Lexus. We previously had leased a 2015 RX 450h. this is now our 4th Lexus. We were tre More

by ward.wh
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sebastian Chodulski, Peter Quagliaroli
May 24, 2017 -

Hoffman Lexus responded

Hi Bill, Congratulations on the lease of your new RX 45h! We are pleased to read that Karan and Peter were respectful and efficient during the entire interaction. We appreciate you choosing Hoffman Lexus and look forward to seeing you again when you are in for your regularly scheduled maintenance. Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

May 02, 2017

Sales staff were excellent The sales staff was very knowledgeable, professional, courteous and professional. It was a pleasure to do business with Hoffman.I look forward to havi More

by stevek863
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Walter Pethick, Al Ramos, Tom Ryan
May 25, 2017 -

Hoffman Lexus responded

Hello stevek863, Thank you for choosing Hoffman Lexus and congratulations on the purchase of your new vehicle! We are happy to hear that our team was knowledgeable, professional, and courteous. We appreciate you as our customer and look forward to seeing you again at your first service appointment! Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

May 02, 2017

Excellent service and on time as promised. Bob DiNapoli provided excellent service and updates on my service visit. He asked my questions. I was in for the airbag recall but also requested an o More

by DONALD.D
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob DiNapoli
May 24, 2017 -

Hoffman Lexus responded

Hello DONALD.D, Thank you for trusting Hoffman Lexus for your vehicle service needs. We are happy to hear that Bob answered all your questions and kept you up to date on the status of your vehicle every step of the way. We appreciate you as our customer and are dedicated to ensuring that your vehicle is running safely and efficiently for the years ahead. See you again at your next appointment! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

May 01, 2017

micky freeman was awesome!!!! to deal with . everything from the moment I arrived to when I left . I will be back because of micky freeman More

by GDELBON
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Micki Freeman
May 24, 2017 -

Hoffman Lexus responded

Hello GDELBON, Thank you for trusting Hoffman Lexus for your vehicle service needs. We are happy to hear that Micki took care of all your concerns and was great to work with. We appreciate you as our customer and are dedicated to ensuring that your vehicle is running safely and efficiently for the years ahead. See you again at your next appointment! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

May 01, 2017

Service was great fix the airbag and wash the car girl was e Girl named Sarah was excellent and very friendly Carlo loner was available while they worked on my car to update the airbag problem washed my car did More

by FREDMARCANTONIO
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sarah Gagnon
May 24, 2017 -

Hoffman Lexus responded

Hello FREDMARCANTONIO, Thank you for trusting Hoffman Lexus for your vehicle service needs. We are happy to hear Sarah was friendly, great to work with, and ensured that all your needs were met. We appreciate you as our customer and are dedicated to ensuring that your vehicle is running safely and efficiently for the years ahead. See you again at your next appointment! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

May 01, 2017

Lexus Expirience Very professional and respectful people. Always provide great service without any problems. I've been with Lexus since 2001 and never had any problems More

by WASYL3
Recommend Dealer
Yes
Employees Worked With
Caitlin Lamphier
May 24, 2017 -

Hoffman Lexus responded

Hello WASYL3, Thank you for trusting Hoffman Lexus for your vehicle service needs. We are happy to hear that our team was professional, respectful, and took care of all your needs. We appreciate you as our customer and are dedicated to ensuring that your vehicle is running safely and efficiently for the years ahead. See you again at your next appointment! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

May 01, 2017

Great Customer Service After my car was serviced it was brought over to the body shop to be detailed and scratches to be buffed out. When I went to pick up the car the car w More

by JIM65
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Micki Freeman, Kevin Green
May 18, 2017 -

Hoffman Lexus responded

Hello JIM65, Thank you for trusting Hoffman Lexus with your vehicle service needs. We are happy to hear that Kevin went above and beyond and stayed after hours to accommodate your needs. We are here for you anytime you need us so let us know anytime you have any further questions or vehicle service needs. Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

May 01, 2017

Monica is the best!! Great service again at Hoffman. Monica Pelletier is an outstanding employee. Friendly, Professional, Courteous and Knowledgeable. Always a pleasure d More

by MARKLESLIE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Monica Pelletier
May 24, 2017 -

Hoffman Lexus responded

Hello MARKLESLIE, Thank you for trusting Hoffman Lexus for your vehicle service needs. We are happy to hear Sarah was friendly, great to work with, and ensured that all your needs were met. We appreciate you as our customer and are dedicated to ensuring that your vehicle is running safely and efficiently for the years ahead. See you again at your next appointment! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

May 01, 2017

Satisfied Customer Went in for Airbag recall and also did Oil Change. Excellent service. Had a Loaner for a few hours. Wanted to do a Tire Rotation but it was too expens More

by TerryG
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matthew Salimando
May 24, 2017 -

Hoffman Lexus responded

Hello TerryG, Thank you for trusting Hoffman Lexus for your vehicle service needs. We are happy to hear that you enjoyed your loaner vehicle and that our team was professional and addressed our recall and oil change to your satisfaction. We appreciate you as our customer and are dedicated to ensuring that your vehicle is running safely and efficiently for the years ahead. See you again at your next appointment! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

April 28, 2017

Professional My visit was easy to schedule, professionally handled and all of my questions were answered. Additionally, due to the upcoming replacement of my tires More

by JEFFREY.BURGESS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Monica Pelletier
May 18, 2017 -

Hoffman Lexus responded

Hello JEFFREY.BURGESS, Thank you for trusting Hoffman Lexus with your vehicle service needs. We are happy to hear that your visit was easy to schedule, and that our team was professional and answered all your questions. We are here for you anytime you need us so let us know anytime you have any further questions or vehicle service needs. Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

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