Hoffman Lexus

Review Interesting the survey asked about Walter.... If he was involved in my process - I never saw him, nor did he introduce himself.... Even though Nick is Interesting the survey asked about Walter.... If he was involved in my process - I never saw him, nor did he introduce himself.... Even though Nick is new to Lexus... He did a great job! Would work with Nick again! Another weird thing happened during the process... Karan appeared and just starting asking questions about this form and that form - again never excuse me, or even introducing himself... I think your team could use from customer service refresher.... More

Excellent and courteous service The staff listens to your problems with the vehicle and they honor special requests such as to leave the seat in a certain position. They are a first The staff listens to your problems with the vehicle and they honor special requests such as to leave the seat in a certain position. They are a first class service shop. More

courteous service . I was scheduled for a regular check-up, although I thought the brakes would need to be replaced. After a short wait, it was discovered the brakes did I was scheduled for a regular check-up, although I thought the brakes would need to be replaced. After a short wait, it was discovered the brakes did need replacing. As a courtesy, I was offered a loaner for a day or two. Monica was informative and worked well with me. Thanks for the courtesies given! More

my first time to Hoffman I purchased my vehicle in MA, but it's too far to drive for regular service. This was my first visit and I will definitely be back. Jocelyn kept me I purchased my vehicle in MA, but it's too far to drive for regular service. This was my first visit and I will definitely be back. Jocelyn kept me informed every step of the way with regards to the service on my vehicle - with both voice calls and text messages. This was very convenient. More

5000 mile check up This was just an interim service @ 5000 miles involving minor adjustments / services. All was done quite promptly while I waited and I'm all set for a This was just an interim service @ 5000 miles involving minor adjustments / services. All was done quite promptly while I waited and I'm all set for another 5000 miles and an oil change plus. Most happy !! More

Completely Honest I came in for what I thought was an oil change. My service advisor told me that in fact I did not need one and I just had to have a recall addressed. I came in for what I thought was an oil change. My service advisor told me that in fact I did not need one and I just had to have a recall addressed. They offered me breakfast as I waited and the job was completed in about 1 hour. I love this place. More

Professional, Kind, Not Pushy EXCELLENT!! I recently purchased a ES here. I primarily worked with Karan Singh, HE IS YOUR GUY. Overall, a great experience from the day I came in no EXCELLENT!! I recently purchased a ES here. I primarily worked with Karan Singh, HE IS YOUR GUY. Overall, a great experience from the day I came in not knowing what type of vehicle I wanted/buying new or used. Karan was very patient (we probably have gone on 6+ test drives in different vehicles over the past 2 weeks), responsive, kind, and informative. He even came off his vacation day in order to meet the work schedule of my family members. He was also straight forward and I felt no pressure throughout the process. I also worked with the finance manager Peter Q. He was very kind, informative, and most importantly for the Finance & Insurance guy was not pushy at all! I was half expecting him to start trying to sell me all these add-ons. However he explained my options, once I made a decision he moved right on. I also worked briefly with Al another finance manger (however he had to run out but immediately put me with Peter which made me feel like my time was valued). I also worked with Ethan Williamson briefly who kindly took us out on a test drive. I never met Nicole in person, the business development manager, but she was very helpful and fast at responding to my online requests. Overall the main themes from Hoffman Lexus were kind, informative, and low pressure! I would HIGHLY recommend Hoffman Lexus for your next used or new vehicle. Do your homework and come in to make a deal. They are fair and will make things right. Very happy new owner and will be doing business with them again!! More

Oil change My service provider Joceyln is always friendly and socialable.. I love Hoffman. My favorite dealership. Love the expresso machine and waiting room is My service provider Joceyln is always friendly and socialable.. I love Hoffman. My favorite dealership. Love the expresso machine and waiting room is the best More

Knowledable, courteous, accommodating. Staff members are very knowledgable not only in sales but in the service department as well. Staff are courteous and very accommodating both in sales Staff members are very knowledgable not only in sales but in the service department as well. Staff are courteous and very accommodating both in sales and the service department. We have had experience in both departments since we owned a 2009 Lexus and recently purchased a 2017 Lexus. The environment is welcoming. More

Execellent Service/Accommodating Staff The staff in the service department is very knowlegeable. The service manage is courteous and accommodating. I have always been offered a loaner vehi The staff in the service department is very knowlegeable. The service manage is courteous and accommodating. I have always been offered a loaner vehicle if I was unable to wait for service to be completed on my Lexus. In addition, the waiting area is comfortable and inviting . I highly recommend this Hoffman dealership! More