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Hoffman Lexus
East Hartford, CT
1,632 Reviews
When you choose Hoffman Lexus, you're choosing the dealership with the highest number of cumulative reviews of any dealer group in Connecticut. What makes us stand out? Our commitment to providing you the best service possible. With every service appointment, you'll receive a video inspection from your technician, showing you exactly what the issue is and how they'll fix it. Have you heard aboutHoffman at Home? It's our car shopping program that lets you complete every part of the car-buying process online. In store or online, Hoffman Lexus is here to help.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday 7:00 AM - 3:30 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday 7:00 AM - 3:30 PM
Sunday Closed
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Showing 1,632 reviews
January 09, 2010
Worst bunch of thieves I've ever met. Made a deal for a used GX 470. Told the salesman I would be down to test drive it and if everything was ok would buy it. Had agreed upon a price. Salesman tells me tha used GX 470. Told the salesman I would be down to test drive it and if everything was ok would buy it. Had agreed upon a price. Salesman tells me that day that he is on vacation and to see his boss. I got there and the manager knew nothing about the deal and had sold the vehicle the day before. Salesman emailed me when he got back and asked why I hadn't stopped by. I told him the story and he blamed the manager, Kevin Wannier, for being an idiot (first honest statement so far). He found me another vehicle. I went down, put a deposit on it, signed all the paperwork. Got a call the morning I was supposed to pick it up and was told that they sold me a vehicle that was already sold to someone else. I found out it wasn't true. Got my money back and will never do business with them again. p.s. bought from Herb Chambers Lexus in Sharon MA. Best experience ever. Bought another one for my wife and recommended to 2 other people who bought RX's from Chambers. If Hoffman was honest they could have had 4 sales instead of none (one from CT whom I talked out of going to Hoffman). More
by Jonathand57
Employees Worked With
Don Saliairno
December 20, 2009
After a lengthy negotiation, we came to an agreement on Thursday night. The agreement was contingent upon taking an RX350 that was in stock and putting down a deposit/taking delivery within 24 hours. I cal Thursday night. The agreement was contingent upon taking an RX350 that was in stock and putting down a deposit/taking delivery within 24 hours. I called the salesman at 8:15 the next morning to arrange a time to finalize the deal and take delivery. At 2 PM that afternoon, I was signing over the title to my trade-in when the salesman (very apologetically) said his manager would not allow him to sell the vehicle at the agreed-to price and Hoffman would have to get additional money from me. This is no way to do business. I took delivery of my Lexus on Monday from McDermott Lexus at a fair price from fair people. More
by tom06010
Employees Worked With
TR
