Hoffman Lexus

This was my best experience in buying a new car in decades !! Tom Ryan was awesome. He was very knowledgeable about the car we was interested in, as well as its competitors. He clearly explained all decades !! Tom Ryan was awesome. He was very knowledgeable about the car we was interested in, as well as its competitors. He clearly explained all of the bells and whistles, as well as the basics, so that we could make an informed decision on the purchase of a new car. When the decision was made to purchase from Hoffman, Tom treated us like family - giving us the very best price he could, which was xxxx good! In the Finance department Al Ramos was fantastic as well. He was clear, patient, and provided recomemndations based on our specific case. Again, the best Finance guy at a dealership in decades. Based on these initial interactions with Hoffman, I can only expect the very best when my Lexus comes in for service. Tom and Al - you guys ROCK! More

the people at this dealership were very friendly and try to help me in any way they can! They understand we are all just people and did not try to push me into a car that i could not afford. thank you hoffm to help me in any way they can! They understand we are all just people and did not try to push me into a car that i could not afford. thank you hoffman lexus, i love my car sooo much!!!!!!!!!!!! More

I've purchased two vehicles, both new from Tom Ryan. Never before in all the years I've been buying cars have I met a more professional, knowledgeable and low pressure salesperson. My brother and I arri Never before in all the years I've been buying cars have I met a more professional, knowledgeable and low pressure salesperson. My brother and I arrived at the dealership on a Saturday and were met by Tom and could tell by his demeanor that he was a true professional. No games. Right from the demo ride, down to negotiations. He knew his product cold and never once put any pressure on us to buy right then and there, as other dealers did. We ended up coming to terms and I took delivery of my new Lexus the following Tuesday. That day, the delivery process was also seamless, as I expected. Since then, I've purchased one other vehicle from Tom. My brother, has also purchased three from Tom, and my neighbor two as well. I also must comment on the service dept. which I believe to be second to none. From fixing it right the first time to their attentiveness with my time. I love my car, so keep up the good work Hoffman!!! More

Over the years I have leased 8 Lexus vehicles for my wife and me from Hoffman Lexus. There are several reasons I keep returning. First is Tom Ryan, the sales person. Tom is a true professional. He is fully k and me from Hoffman Lexus. There are several reasons I keep returning. First is Tom Ryan, the sales person. Tom is a true professional. He is fully knowledgeable on his product and conducts business on a low key, no pressure basis. Over the years our relationship has become that of a friend as well as sales consultant. His follow-up and availabilty long after the sale is done speaks to his caring for his customers. I would not think of turning elswhere to buy a car. The other reason for returning is the service team. Always prompt, courteous and friendly. I hated to see Brenda transferred to another Hoffman dealership even though I'm happy to hear it was an upward move for her. She was also like one of the family. The entire service team is a joy to do business with. Keep up the good work Hoffman Lexus! More

Excellent, excellent Excellent from the time I walked through the front doors. If you want great service, honest staff, great pre owned cars then hoffman is the place to go. I would and have told many through the front doors. If you want great service, honest staff, great pre owned cars then hoffman is the place to go. I would and have told many people about this dealership and know they will get the same great level of service I have. More

We went looking for a replacement for my wife's 2007 ES350 which was purchased at another dealer (out of state). Met with Don, the Internet manager. We looked over the new ES350 and decided that there ES350 which was purchased at another dealer (out of state). Met with Don, the Internet manager. We looked over the new ES350 and decided that there just not enough changes to warrant purchasing a new one. My wife spotted the new HS250H Hybrid on the showroom floor. Don took us out in his car and was very knowledgeable. He challenged my wife to try the Lexus Assist "dude". Her challenge - find the nearest Dairy Queen. It was great. We worked the deal with Don and picked up the car a few days later. Even the financial person was courtious and applied no pressure to buy add-ons. My wife is a very tough negotiator and Don and the team at Hoffman had to work hard to get the deal. I did a short stint as a car salesman and I know when "tactics" are used. None here. More

Worst bunch of thieves I've ever met. Made a deal for a used GX 470. Told the salesman I would be down to test drive it and if everything was ok would buy it. Had agreed upon a price. Salesman tells me tha used GX 470. Told the salesman I would be down to test drive it and if everything was ok would buy it. Had agreed upon a price. Salesman tells me that day that he is on vacation and to see his boss. I got there and the manager knew nothing about the deal and had sold the vehicle the day before. Salesman emailed me when he got back and asked why I hadn't stopped by. I told him the story and he blamed the manager, Kevin Wannier, for being an idiot (first honest statement so far). He found me another vehicle. I went down, put a deposit on it, signed all the paperwork. Got a call the morning I was supposed to pick it up and was told that they sold me a vehicle that was already sold to someone else. I found out it wasn't true. Got my money back and will never do business with them again. p.s. bought from Herb Chambers Lexus in Sharon MA. Best experience ever. Bought another one for my wife and recommended to 2 other people who bought RX's from Chambers. If Hoffman was honest they could have had 4 sales instead of none (one from CT whom I talked out of going to Hoffman). More

After a lengthy negotiation, we came to an agreement on Thursday night. The agreement was contingent upon taking an RX350 that was in stock and putting down a deposit/taking delivery within 24 hours. I cal Thursday night. The agreement was contingent upon taking an RX350 that was in stock and putting down a deposit/taking delivery within 24 hours. I called the salesman at 8:15 the next morning to arrange a time to finalize the deal and take delivery. At 2 PM that afternoon, I was signing over the title to my trade-in when the salesman (very apologetically) said his manager would not allow him to sell the vehicle at the agreed-to price and Hoffman would have to get additional money from me. This is no way to do business. I took delivery of my Lexus on Monday from McDermott Lexus at a fair price from fair people. More