Hoffman Lexus

Don Salerno at Hoffman Lexus, E. Hartford, CT made the purchase of our Lexus truly one of the most enjoyable experiences we have ever had. While it is obvious that his job is to sell cars, we find that h purchase of our Lexus truly one of the most enjoyable experiences we have ever had. While it is obvious that his job is to sell cars, we find that he listens to what YOUR wants are, helps you through the process with no pressure, and then exceeds all expectations. It was an unbelievable experience. To add to this wonderful experience, Bob DiNapoli, our service consultant for vehicle maintenance, has a comfortable, low key style that makes you forget that he's not a member of your family. Bob can answer any service question and even suggests options to consider - he just can't do enough for his customers. Don and Bob's professionalism is top notch...no one better. There is no doubt in our minds that all our future car purchases will be with Hoffman. Thanks for a wonderful experience. More

I backed into another car and had an obvious scraped up area on my car. I stopped in @ Hoffman Lexus on my way home to make an appt to have body work done and Jim Berube offered to have them try to buff i area on my car. I stopped in @ Hoffman Lexus on my way home to make an appt to have body work done and Jim Berube offered to have them try to buff it out right then! They did and were able to remove 98 % of the damage. Great Customer Service!!! Thanks More

Not just good, but Great Customer Service by Tom Ryan here at Hoffman Lexus. He is friendly, informative, pleasant, a hard worker who knows his vehicles inside and out, and a guy who will work with you t here at Hoffman Lexus. He is friendly, informative, pleasant, a hard worker who knows his vehicles inside and out, and a guy who will work with you to close a deal. We had shopped other delears but they did not compare to the professionalism he, and the staff showed us. The dealership itself is well laid out and you can discuss details without feeling rushed or feeling that someone is over hearing every word you say. This is the second car we have purchased from Tom and we plan to return to see him again in the future. I will highly recommend Tom to friends and acquaintances who are in the market for a quality vehicle. Drop by - You will be treated as a valued customer from the moment you walk in the door! More

Hoffman Lexus is the place to go if you are in the market for a Lexus. The staff at Hoffman Lexus - lead by Kevin Warriner are exceptional. From the initial phone contact to driving away in our newly purch for a Lexus. The staff at Hoffman Lexus - lead by Kevin Warriner are exceptional. From the initial phone contact to driving away in our newly purchased used vehicle - Lexus RX350 - we were treated in a professional, courteous, and respectful manner. The level of customer service Ryan Mendez provided was outstanding - he was very patient and kind while helping us find the right vehicle. Mr. Warriner ensured we received the best pricing & even had a pinstripe removed to accomodate our taste. Our overall experience with Hoffman Lexus was not just great - it was excellent! ~ Jessica & Chris More

Its been great experience to work with Lexus dealership I would recommend it to my friends. The staff was wonderful they work with you and go over the car features with you. Everyone was wonderful and I would recommend it to my friends. The staff was wonderful they work with you and go over the car features with you. Everyone was wonderful and I would like to thank them for the prompt attention that I was given. More

We were treated extremely well. Kevin worked with us by phone in advance of purchase, making this a very easy, seamless experience. At delivery, everything was explained in detail - from the vehicle featur phone in advance of purchase, making this a very easy, seamless experience. At delivery, everything was explained in detail - from the vehicle features to the paperwork. No pressure to purchase ancillary services (warranty, insurances, etc.). More

A tremendous thank you to the incredible sales force at Hoffman. In particular, thank you to Tommy Ryan who went above and beyond to listen to my needs and make me happy. Thank you as well to Alehanndro Hoffman. In particular, thank you to Tommy Ryan who went above and beyond to listen to my needs and make me happy. Thank you as well to Alehanndro for your great explanations! I would highly recommend this dealership to anyone in the area, or even worth the drive in- I will be a lifelong customer of Tommy Ryan and Hoffman- Cheri Heath More

I’ve had my new RX350 for 2 weeks now and I couldn’t be happier. I just wanted to thank you and your dealership for the Customer Service I experienced during my purchase. My salesman, Dean DiBella, was fan happier. I just wanted to thank you and your dealership for the Customer Service I experienced during my purchase. My salesman, Dean DiBella, was fantastic! Very informative, pleasant, helpful, and easy to work with. After picking up my vehicle, I mentioned to Dean, that the reason why I purchased my new RX350 was a direct result to his customer service. I had spent several weeks looking at the Audi Q5 and would have probably purchased that vehicle, if anyone at that dealership had any interest in talking to me. After being ignored for the 4th time in 2 weeks by the fine folks at Audi, I drove next door to Lexus, and met Dean. Again, he was very helpful, knowledgeable, and interested in me as a client! Thank you again for the great customer service! I hope you can maintain that level…however, the bar is very high! I hope to do business with Hoffman LEXUS in the future. Sincerely, Brian Kelly More

Tom Ryan made us feel right at home at Hoffman Lexus when we met and helped us to whittle down the selection of the SUVs we were looking at, pointing out the extras and advantages of each of the choices to h we met and helped us to whittle down the selection of the SUVs we were looking at, pointing out the extras and advantages of each of the choices to help us to make a selection that fitted our needs the most. As we already owned a Lexus, we knew the quality is there but Tom showed us all the changes and innovations since our last Lexus (2007) and was extremely helpful in negotiating a price that was acceptable to everyone at the table. Hoffman Lexus has a really nice showroom/office area and their service department is also very friendly and helpful. The overall experience has been most positive and we would definitely go to Tom if we need another car. More

This is our second time working with Tom Ryan and we have to say, he is one of the reasons we are back buying another Lexus. He knows us, our price-range, and what we want in a vehicle and he does whatever to say, he is one of the reasons we are back buying another Lexus. He knows us, our price-range, and what we want in a vehicle and he does whatever he can to make what we want happen! He is easy to work with and as fair as can be. We will continue buying cards with Tom Ryan for as long as he works with Lexus. We couldn't be more pleased with the service he provides us with. More