Hoffman Lexus

Bob and the team is very professional, go the extra length on customer service and always ensure the best possible outcome. For example, Bob and the service representative reviewed by service record to length on customer service and always ensure the best possible outcome. For example, Bob and the service representative reviewed by service record to assess if I needed to get a 60,000 mile check and decided it would be best to wait until the next service marker. I appreciate knowing they are looking out for me and my wallet! More

The service department is excellent. I've been using the service department for 8 years. Bob Dinapoli's customer service skills are excellent. Hoffman Lexus should be very proud to have an employee like Bo service department for 8 years. Bob Dinapoli's customer service skills are excellent. Hoffman Lexus should be very proud to have an employee like Bob. He sentive to your time schedules, he has good product knowledge, his follow up is excellent. It's a pleasure working with Bob. More

BUYING OR LEASING A NEW CAR AFTER "BANGING" UP YOUR OLD CAR CAN BE TRAMATIC! EVERYTHING TERRIFIC BUT NEGOCIATION OVER "NEW lEASE" I FEEL I WAS NOT GIVEN A GOOD DEAL! i WILL RECOMEND ANOTHER DEA YOUR OLD CAR CAN BE TRAMATIC! EVERYTHING TERRIFIC BUT NEGOCIATION OVER "NEW lEASE" I FEEL I WAS NOT GIVEN A GOOD DEAL! i WILL RECOMEND ANOTHER DEALERSHIP TO MY FRIENDS WHEN IT COMES TO LEASING OR BUYING. REPAIR DEPT. HAS BEEN TOPS! SALESMAN DID HIS BEST TO HELP BUT NUMBERS WERE OUT OF HIS HANDS! J KEMLER APPELL 2 DEER RUN ROAD FARMINGTON, CT 06032 860-677-9125 jkappell@comcast.net More

Hoffman Lexus is what a Lexus experience should feel like. Everything from the painless sales experience with the uber-professional Tom Ryan to the seamless service appointments with Jim Berube are all like. Everything from the painless sales experience with the uber-professional Tom Ryan to the seamless service appointments with Jim Berube are all top notch. These are the reasons all my car purchases in the past 4 years (4 cars) have been at Hoffman Lexus. More

This is my 3rd Lexus with Hoffman and Tom Ryan. From day one, I was impressed with the courtesy, professionalism and customer service I received. As a female purchasing on my own, I often encounter difficu one, I was impressed with the courtesy, professionalism and customer service I received. As a female purchasing on my own, I often encounter difficulties with dealers or sales teams - NONE here - nothing but professionals from the minute you walk in the door. The service team is also incredible, and keeps me coming back. I have my choice of four Lexus dealers in my surrounding areas, Hoffman has earned my business, and continues to keep me coming back. More

Don is always a pleasure to work with. I would and have recommended to many of my friends and acquaintenances. I have worked with Don for 12 years and he has earned my trust and respect. He always makes recommended to many of my friends and acquaintenances. I have worked with Don for 12 years and he has earned my trust and respect. He always makes a point of seeing that my husband and I are treated well in the service department. More

Here is why: I have been a long-time customer of Hoffman Here is why: I have been a long-time customer of Hoffman Lexus. My current vehicle is my fifth Lexus with Hoffman. Bob DiNapoli advised me that servi Here is why: I have been a long-time customer of Hoffman Lexus. My current vehicle is my fifth Lexus with Hoffman. Bob DiNapoli advised me that service is needed on my vehicle precisely during each visit. He always addresses to my concerns seriously. He makes me feel extremely welcome and very comfortable. He has a very welcoming personality, and I enjoy being a Hoffman Lexus customer. More

This is the third RX I have bought from Hoffman Lexus (Don Salierno) in the last 7 years ... that in itself should tell you how pleased my husband and I are in working with them. We can't say enough abo (Don Salierno) in the last 7 years ... that in itself should tell you how pleased my husband and I are in working with them. We can't say enough about Don, he is a pleasure to work with, he's attentive when he needs to be and not 'pushy'. You aren't just a 'sale' to him, you are a person and that says volumes to the type of person he is. The excellent service we get from Hoffman sales doesn't just stop at the sale, it can also be said of their service department - they are accomodating, friendly and always there to serve their customers. Kudos to Hoffman's sales and service. Thank you, Dawn and Ernie DeStefano More

This is my second Lexus my wife and I purchased from Don, the internet sales manager at the Hoffman Auto Group. He has really been there for us both before and after both sales. For this purchase he went o the internet sales manager at the Hoffman Auto Group. He has really been there for us both before and after both sales. For this purchase he went out of his way to help me transfer my old Lexus and warrantee to my mom. Even though we special ordered the new Lexus with no trade agreement, when the car came in early he worked with us to get a fair trade on my Corvette at the last minute in December... before we had a record winter. He was a real advocate through both this and our prior sale, keeping us aware of any special offers or incentives through Lexus and worked to get us the best possible price on both vehicles. I have found him to be good person to work with and would recommend him highly. I plan on driving this Lexus into the ground, but should I ever purchase another car it would be through him at Hoffmans. More

This is the second Lexus I have leased from Hoffman Lexus and the first time I have been a repeat customer at any auto dealership. From the moment I parked, I was greeted by friendly, knowledgeable people. and the first time I have been a repeat customer at any auto dealership. From the moment I parked, I was greeted by friendly, knowledgeable people. I had an appointment and waited about 45 seconds before I was greeted by my salesman, Tom Ryan. Tom was awesome! He contacted me a few months before the end of my lease term and clearly explained my options. I was able to ask questions and think about my decision without being pressured. Tom was reachable by telephone and email...even on his day off. He listened to my needs/wants and was very patient and accommodating without being pushy and annoying. Tom was an absolute pleasure to work with. He and the family at Hoffman Lexus really made me feel like I was more application #12345. More