
Hoffman Lexus
East Hartford, CT
Filter Reviews by Keyword
By Type
Showing 1,611 reviews
Great experience. Great people. Always looking out for customer first. Dealing with Jim Berube, Derek Sulliman and the whole team is like nothing experienced before... outstanding!. It starts with a super customer first. Dealing with Jim Berube, Derek Sulliman and the whole team is like nothing experienced before... outstanding!. It starts with a superior product, and continues with people that are the difference. I like going to this place, I have 3 cars from them now. Will be hard to do anything else in future. Go see these guys, you won't sorry. More
Chas Miller was informative, helpful, supportive, and friendly with a good sense of humor in guiding us in the selection of our new car. He appeared to be looking out for our best interests. An example o friendly with a good sense of humor in guiding us in the selection of our new car. He appeared to be looking out for our best interests. An example of this was when we brought in our trade-in vehicle, he removed all personal information as to not compromise our privacy. He patiently trained us in all our car's capabilities. We would highly recommend Chas to our friends. More
I visited Hoffman Lexus in search of a used Lexus vehicle. Our salesman was Tommy Ryan, who was extremely knowledgeable in regards to Lexus vehicles. Tommy has years of experience with Lexus, and i vehicle. Our salesman was Tommy Ryan, who was extremely knowledgeable in regards to Lexus vehicles. Tommy has years of experience with Lexus, and it shows. Tommy was friendly informative, but most of all, he did not apply any pressure for the sale. Tommy was extremely genuine in his interest of our happiness and satisfaction with our car choice. I would absolutely any of my friends to visit Hoffman Lexus and to speak with Tommy. More
Chas Miller took care of me for the last several days as I was looking for a new car, but one which I had researched and knew exactly which model and options I wanted. He was completely available for sever I was looking for a new car, but one which I had researched and knew exactly which model and options I wanted. He was completely available for several days in a row (even on his day off), and somehow anticipated and answered what I thought were fairly specific and unusual questions relating to a new model Lexus (CT 200h) that the dealership has had for only about three weeks. He was smart, honest almost to his detriment, knowledgeable and a very courteous but straight shooter. In short, a real pro. His interactions convinced me of what others have said about Lexus: the experience was a model of customer service. I certainly will recommend Chas, and Hoffman Lexus by extension. More
Tom Ryan was a very informative salesman and knows his Lexus product very well.He was not just trying to sell you a car.He took his time explaining all of the features on a new RX 350.Tom was patient and Lexus product very well.He was not just trying to sell you a car.He took his time explaining all of the features on a new RX 350.Tom was patient and accommodating and we would recommend Tom as the salesman and Hoffman Lexus as the dealership to anyone who is in the market to purchase a new or used automobile.This was our third Lexus from them. More
I have given the rating that i have given because Tom was great to work with and met all of our needs. He was very informative, quick, and very personable. the financing department also didnt beat around th great to work with and met all of our needs. He was very informative, quick, and very personable. the financing department also didnt beat around the bush. They didnt try to make us buy anything we didnt want to..A+++ More
Ryan was great and went above and beyond what I expected. I'll never waste my time anywhere else again. Buying from Mr. Mended was like buying from family. If you are going to buy a car defiantly see this gu I'll never waste my time anywhere else again. Buying from Mr. Mended was like buying from family. If you are going to buy a car defiantly see this guy and you won't be dissatisfied. From start to finish you will feel appreciated and just like a potential sale!!! More
After looking at many cars, I decided to lease a Lexus RX350. Hoffman Lexus was great. Don Salierno was my sales person and he could not have been nicer. He was personable (as I would expect from anyone i RX350. Hoffman Lexus was great. Don Salierno was my sales person and he could not have been nicer. He was personable (as I would expect from anyone in sales) but he also had a sense of humor. Although he was persuasive, he was not pushy. I liked Don immediately, and although I had not planned on purchasing a car that day, I decided to do so. When I picked up the car, he spent well over one hour going over all the features of the car, and answered all of my questions. I had a few questions after leaving the dealership, and he promptly responded to all my emails. I have purchased a Lexus in the past from the same dealership, and have had all my service performed at the Lexus service department. They have alway been excellent, and this was one of the reasons I decided to lease/purchase another Lexus. When it is time for another car, I will likely be visiting Lexus again. More
After researching many cars and multiple visits to Tom Ryan at Hoffman Lexus, I decided on an ES350. I’ve purchased many new vehicles in the past but, this is my first Lexus. I was interested in two dif Ryan at Hoffman Lexus, I decided on an ES350. I’ve purchased many new vehicles in the past but, this is my first Lexus. I was interested in two different models and Tom explained the major differences between them and answered all of my questions. He was low key and didn’t pressure me at all. Today I stopped by the service department for a quick customization setting and was greeted by Mickey and Jim. They were very customer driven and made you feel like they were there to help. Even though I’ve only had the car for a short time the Hoffman experience has been positive. More
This was my third Lexus lease and each experience has been wonderful. Bill Jones, my sales contact is a pleasure to work with and exhibits professionalism in all areas. I love their ongoing service and been wonderful. Bill Jones, my sales contact is a pleasure to work with and exhibits professionalism in all areas. I love their ongoing service and Bill Jones is always available to help me. He is very resposnive and so is the dealership. More