Hoffman Lexus

After researching many cars and multiple visits to Tom Ryan at Hoffman Lexus, I decided on an ES350. I’ve purchased many new vehicles in the past but, this is my first Lexus. I was interested in two dif Ryan at Hoffman Lexus, I decided on an ES350. I’ve purchased many new vehicles in the past but, this is my first Lexus. I was interested in two different models and Tom explained the major differences between them and answered all of my questions. He was low key and didn’t pressure me at all. Today I stopped by the service department for a quick customization setting and was greeted by Mickey and Jim. They were very customer driven and made you feel like they were there to help. Even though I’ve only had the car for a short time the Hoffman experience has been positive. More

After looking at many cars, I decided to lease a Lexus RX350. Hoffman Lexus was great. Don Salierno was my sales person and he could not have been nicer. He was personable (as I would expect from anyone i RX350. Hoffman Lexus was great. Don Salierno was my sales person and he could not have been nicer. He was personable (as I would expect from anyone in sales) but he also had a sense of humor. Although he was persuasive, he was not pushy. I liked Don immediately, and although I had not planned on purchasing a car that day, I decided to do so. When I picked up the car, he spent well over one hour going over all the features of the car, and answered all of my questions. I had a few questions after leaving the dealership, and he promptly responded to all my emails. I have purchased a Lexus in the past from the same dealership, and have had all my service performed at the Lexus service department. They have alway been excellent, and this was one of the reasons I decided to lease/purchase another Lexus. When it is time for another car, I will likely be visiting Lexus again. More

This was my third Lexus lease and each experience has been wonderful. Bill Jones, my sales contact is a pleasure to work with and exhibits professionalism in all areas. I love their ongoing service and been wonderful. Bill Jones, my sales contact is a pleasure to work with and exhibits professionalism in all areas. I love their ongoing service and Bill Jones is always available to help me. He is very resposnive and so is the dealership. More

Bob and the team is very professional, go the extra length on customer service and always ensure the best possible outcome. For example, Bob and the service representative reviewed by service record to length on customer service and always ensure the best possible outcome. For example, Bob and the service representative reviewed by service record to assess if I needed to get a 60,000 mile check and decided it would be best to wait until the next service marker. I appreciate knowing they are looking out for me and my wallet! More

The service department is excellent. I've been using the service department for 8 years. Bob Dinapoli's customer service skills are excellent. Hoffman Lexus should be very proud to have an employee like Bo service department for 8 years. Bob Dinapoli's customer service skills are excellent. Hoffman Lexus should be very proud to have an employee like Bob. He sentive to your time schedules, he has good product knowledge, his follow up is excellent. It's a pleasure working with Bob. More

BUYING OR LEASING A NEW CAR AFTER "BANGING" UP YOUR OLD CAR CAN BE TRAMATIC! EVERYTHING TERRIFIC BUT NEGOCIATION OVER "NEW lEASE" I FEEL I WAS NOT GIVEN A GOOD DEAL! i WILL RECOMEND ANOTHER DEA YOUR OLD CAR CAN BE TRAMATIC! EVERYTHING TERRIFIC BUT NEGOCIATION OVER "NEW lEASE" I FEEL I WAS NOT GIVEN A GOOD DEAL! i WILL RECOMEND ANOTHER DEALERSHIP TO MY FRIENDS WHEN IT COMES TO LEASING OR BUYING. REPAIR DEPT. HAS BEEN TOPS! SALESMAN DID HIS BEST TO HELP BUT NUMBERS WERE OUT OF HIS HANDS! J KEMLER APPELL 2 DEER RUN ROAD FARMINGTON, CT 06032 860-677-9125 jkappell@comcast.net More

Hoffman Lexus is what a Lexus experience should feel like. Everything from the painless sales experience with the uber-professional Tom Ryan to the seamless service appointments with Jim Berube are all like. Everything from the painless sales experience with the uber-professional Tom Ryan to the seamless service appointments with Jim Berube are all top notch. These are the reasons all my car purchases in the past 4 years (4 cars) have been at Hoffman Lexus. More

This is my 3rd Lexus with Hoffman and Tom Ryan. From day one, I was impressed with the courtesy, professionalism and customer service I received. As a female purchasing on my own, I often encounter difficu one, I was impressed with the courtesy, professionalism and customer service I received. As a female purchasing on my own, I often encounter difficulties with dealers or sales teams - NONE here - nothing but professionals from the minute you walk in the door. The service team is also incredible, and keeps me coming back. I have my choice of four Lexus dealers in my surrounding areas, Hoffman has earned my business, and continues to keep me coming back. More

Don is always a pleasure to work with. I would and have recommended to many of my friends and acquaintenances. I have worked with Don for 12 years and he has earned my trust and respect. He always makes recommended to many of my friends and acquaintenances. I have worked with Don for 12 years and he has earned my trust and respect. He always makes a point of seeing that my husband and I are treated well in the service department. More

Here is why: I have been a long-time customer of Hoffman Here is why: I have been a long-time customer of Hoffman Lexus. My current vehicle is my fifth Lexus with Hoffman. Bob DiNapoli advised me that servi Here is why: I have been a long-time customer of Hoffman Lexus. My current vehicle is my fifth Lexus with Hoffman. Bob DiNapoli advised me that service is needed on my vehicle precisely during each visit. He always addresses to my concerns seriously. He makes me feel extremely welcome and very comfortable. He has a very welcoming personality, and I enjoy being a Hoffman Lexus customer. More