Hoffman Lexus | Page 156

We have purchased three cars at Hoffman Lexus and have been pleased with the car and the purchase experience each and every time - they actually make the "task" of purchasing a car enjoyable and exciting. been pleased with the car and the purchase experience each and every time - they actually make the "task" of purchasing a car enjoyable and exciting. They have always been respectful of my time, fair on price, and well versed in everything we've needed. More

Ron did a very nice job of explaining the car (hs250s), its features, as well as the dealership itself. I was very satisfied in working with Ron and felt overall the expereince was very positive. Ron ope its features, as well as the dealership itself. I was very satisfied in working with Ron and felt overall the expereince was very positive. Ron operated well under pressure as he had 3 hours to prep and ready the car for my pickup. I am pleased with Ron and the dealership overall. Jeff Hughes More

I just purchased a used BMW from Tom Ryan and Hoffman Lexus and I could not have been more pleased with the total sales experience. Neither Tom, nor his manager (Kevin), nor his finance person (Al) pres Lexus and I could not have been more pleased with the total sales experience. Neither Tom, nor his manager (Kevin), nor his finance person (Al) pressured me or tried to strong-arm me into buying or leasing a new Lexus or more expensive used vehicle. Moreover, their asking price on the car was very competitive; while we did engage in some negotiations, I new going in not to expect a whole lot of movement on their sale price. I was very pleased when they allowed me to have the car taken to my personal mechanic for an inspection. In fact, they had one of their guys drive the car to the mechanic and wait while we inspected it. As you can see, Tom and his team really went out of their way for me and I will be sure to recommend them to my family and friends in the future. More

This was the BEST car purchase experience that I have ever had! What a difference in attitude and approach to the sale has occurred at Hoffman Lexus since I last dealt with them in 1992. I purchased my ever had! What a difference in attitude and approach to the sale has occurred at Hoffman Lexus since I last dealt with them in 1992. I purchased my SC300 from another dealership because of their poor customer approach. I then purchased my second Lexus out of state. So, it was with a degree of intrepidation that I came to your dealership to see if anything had changed in 19 years. It certainly has for the better! Don Salierno was very easy to get information from about the various vehicles we were interested in, options, pricing, etc. He did not give us a sense of being aggressive or disinterested in our multiple questions. He was very pleasant and gave us a lot of his time to get through the process. Most importantly, when I asked him to get the best and final price, he did so quickly on the first round. He knew that we had shopped other dealerships as well as the internet for comparative prices. He met our expectations nicely. Never did I feel that we were being hustled to purchase what we did not want nor need. He listened well and responded appropriately. Al Ramos was very informative with all of the options we needed to consider relative to financing and extended warranty. He never made us feel under pressure to purchase, but was factual to present the merits of each package. He had prepared all of our purchase, title and registration information in a very accurate and timely manner. It was a very efficient process. These are the reasons why I gave the highest rating to Hoffman Lexus and these two employees. They exceeded my expectations on the purchase process, and have given me a renewed perspective on what a modern auto dealership can do to change its culture to be very customer friendly. I will definitely recommend and use Hoffman Lexus in the future. More

Buying a car can be very stressful and I tend to dread when the time comes. However Tom Ryan and Kevin Warriner made it a very exciting and smooth experience for me! Kevin was instrumental in finding out when the time comes. However Tom Ryan and Kevin Warriner made it a very exciting and smooth experience for me! Kevin was instrumental in finding out exactly what style car I was searching for and located the car I wanted very quickly. He made me feel like an important customer with his efficient communication and consistent updates. Not only was Tom Ryan's energy very enthusiastic about the Lexus product but he explained each form in detail so I knew exactly what I was signing! He also provided a detailed overview of the car highlighting all the new features (updated nav, bluetooth features, etc) from my previous model. I was impressed with Tom's efficient style as he double checked my car after I cleaned it out and found that I had left a parking garage pass for my job in there which I was appreciative he had found! I had such a comfort and great feeling when I left the dealership driving my beautiful new car! I knew that I had partnered with people I can trust and who really went above and beyond as far as customer satisfaction goes! I am truly appreciative for what Kevin and Tom have done for me and am overly excited with my new car!!! Due to their service - I look forward to a lifetime relationship with Hoffman Lexus! Thank you so much! More

This dealership was knowledgeable, personable, and professional. All options were explained in detail and at our pace. We did not feel rushed or pressured into this sale..but of course, we had done professional. All options were explained in detail and at our pace. We did not feel rushed or pressured into this sale..but of course, we had done our homework on this car. So all of our questions were answered..the details of the car were reviewed ..and every effort was made to accomodate my schedule. Many thanks to this dealership and Tom Ryan. We believe that we will be returning for years to come. More

Ryan was fantastic from day one. It is hard for me to say that about a car dealer but he really was. He gave me a great price and no nonsense when it came to the usual dealer "added extras". I highly r say that about a car dealer but he really was. He gave me a great price and no nonsense when it came to the usual dealer "added extras". I highly recommend him and this dealer. All in all it was a great buying experience. More

this is our third car that we purchased at Hoffman. Our salesman was great, the sales experience was frustrating as the salemen aren't empowered to give you the best offer. Ryan did everything he could to salesman was great, the sales experience was frustrating as the salemen aren't empowered to give you the best offer. Ryan did everything he could to make the experience positive. And when your buying a high end car you do want to feel special More

Tom Ryan was extremely friendly and helpful. We traded in my old Lexus for a "new" used lexus and feel that Tom worked to keep his word and get us a deal that we were comfortable with and worked for us. in my old Lexus for a "new" used lexus and feel that Tom worked to keep his word and get us a deal that we were comfortable with and worked for us. I would recomend him to a friend. I was pleased with the selection of pre-owned cars. More

I just purchased a new Lexus RX 350 from Hoffman Lexus and the experience was outstanding. The salesman was courteous, patient, professional, knowledgeable, friendly and extremely helpful from start to f and the experience was outstanding. The salesman was courteous, patient, professional, knowledgeable, friendly and extremely helpful from start to finish. He did a great job of helping me understand all of the many features of this luxury SUV. I also interacted with his sales manager who provided valuable input relative to pricing without wasting my time. Even the business manager was very helpful and did a great job of guiding me through the myriad of paperwork that needed to be completed. I would be remiss if I didn't give credit to the service team who provided me with a car that could not have been in better condition. All in all I believe I got an outstanding automobile at a very fair and competitive price. At no time did I feel pressured in any way. I highly recommend the dealership as well as the salesman I worked with. More