Hoffman Lexus

Having dealt with Tom Ryan previously, I convinced my husband to change from being a Mercedes man for many years to join the Lexus family. As in the past, Tom made everything so easy. He assisted us in m husband to change from being a Mercedes man for many years to join the Lexus family. As in the past, Tom made everything so easy. He assisted us in many ways in getting the registration done and changing over the old car to our son in MA and taking care of all the paper work for that. Because of his commitment to his customers we will continue to do business with him. Also my overall experiences at Hoffman have been superior. They make it easy! More

Hoffman Lexus is the place to go! I was looking for a 2010 RX 350 with low miles and a specific color combination that is hard to find. I searched Lexus dealerships using a 200 mile radius of Saratoga S 2010 RX 350 with low miles and a specific color combination that is hard to find. I searched Lexus dealerships using a 200 mile radius of Saratoga Springs. I found the vehicle I was looking for and immediately called Hoffman Lexus. I was fortunate that I was able to speak to Tom Ryan. Tom answered my questions and made me feel confident that the 120 mile trip would be worth it as he believed this was the car that I have been looking for. The next morning I made the drive from Saratoga to East Hartford. The vehicle was everything Tom had said it was and in some ways even better. Tom and I were able to make a deal. I knew it would be about 6 days before I could come back to get the car. During that time Tom and I talked frequently about the status as well as me asking to have some additional items done. Tom made everything fall in place. He even came in on his day off to make sure my bank received a document that was needed. Today I came after work to pick up my new vehicle. The vehicle looked like it just rolled off the assembly line. Tom took his time to make sure I understood how to work the many options the car had. He even helped me customize some of the settings. And if that wasn't enough, Tom helped me find a Hotel as I intended to stay the night and go back the early in the morning. And did I mention that Tom even introduced me to Mr. Hoffman the owner of the dealership. Hoffman Lexus is an excellent dealership and to have a stellar employee such as Tom Ryan as my salesman made this purchase a pleasurable experience. My advice to anyone looking for a Lexus vehicle, go to Hoffman Lexus in East Hartford, you’ll be glad you made the trip! More

Mr. Tracey took the time and effort to research my issue associated with the driver's seat of my Lexus RX350 beyound my expectations. First of all, he reviewed (with me present) several used cars to esta associated with the driver's seat of my Lexus RX350 beyound my expectations. First of all, he reviewed (with me present) several used cars to establish if this was a "normal wear" situation or a factory defect. Once that was determined, he ordered a replacement part on a Friday and I was called on Monday that they received the part and were ready to replace the original seat cover! Upon arriving at the dealership, I was once again greeted by Craig Tracey who was extemely professional, understanding and patient with my problem and could not stop from apologizing for this factory defect - he was incredibly sincere. Lastly, I want you to know that I have never received this kind of treatment from any other car dealership(s) or even from my local repair shop in the past - Hoffman Lexus should be pround to have an employee like Craig Tracey representing them on a daily basis. Geoff Weiner More

I could go on and on about my experience at Hoffman Lexus, but to keep it short, I dealt with Tom. I went in to look at a car that I saw online and was in and out in around 40 minutes. He really puts h Lexus, but to keep it short, I dealt with Tom. I went in to look at a car that I saw online and was in and out in around 40 minutes. He really puts his customers first and will do what ever he can to get you the best deal on the car you want. He really cares. It was the absolute best experience that I have ever had buying a car. I highly recommend Tom and would go back to him in a heart beat. More

From beginning to end, the process of buying a new car at Hoffman was excellent. I negotiated, reviewed and completed the sale in an efficient time frame and manner. Everyone was professional and reasonabl Hoffman was excellent. I negotiated, reviewed and completed the sale in an efficient time frame and manner. Everyone was professional and reasonable. And I love my new car. More

sales staff and deal were so good I couldn't go anywhere else. Salesman took all the stress out of the process. I can see how he has been the top salesman there for many years. else. Salesman took all the stress out of the process. I can see how he has been the top salesman there for many years. More

Tom is a stellar human being on top of being an outstanding, honest, hard-working salesperson, who epitomizes “customer service” and “customer focus”. He always remembers me by name, is courteous outstanding, honest, hard-working salesperson, who epitomizes “customer service” and “customer focus”. He always remembers me by name, is courteous and respectful, answers questions, explains things in an easy-to-understand manner, and is efficient and effective in all elements of his role. His handoffs to the other members of the team is seamless. I would highly recommend the dealership and Tom in particular. I should note that the service staff are also exceptional. More

I recently purchased a vehicle with the help of Ryan Mendez. Although I spend a number of hours at the dealership, Ryan made it go by quickly, and had me in my new car by the afternoon. Throughout the d Mendez. Although I spend a number of hours at the dealership, Ryan made it go by quickly, and had me in my new car by the afternoon. Throughout the day he was very helpful and worked with other facets of the dealership to move things along as quickly as possible. Thanks, Ryan. More

This is the second time that I have worked with Tom, he understands what a customer wants, and how to keep a client coming back. I particularly appreciate how he treated me as a female client, realizing th understands what a customer wants, and how to keep a client coming back. I particularly appreciate how he treated me as a female client, realizing that I was buying the car, and would be the principal driver. Even though I was a total pain and uncharacteristically indecisive during the car search, Tom just kept looking harder for what I wanted. Hoffman is very fortunate to have a salesman of his caliber on staff. More

Hoffman and their employees realize that service still means something. They take are of their customers and listen to their needs. I would encourage other Lexus owners in the Region to try Hoffman. A means something. They take are of their customers and listen to their needs. I would encourage other Lexus owners in the Region to try Hoffman. Ask for Jim for service and Tom for new sales! As always, a great experience!Thanks Tom and Jim!. More