Hoffman Lexus

I've purchased quite a few new cars over the last 5 years, and I'm not new to the pressure that is anticipated to come from a salesman when entering a dealership, but with Norbert at Hoffman Lexus, the years, and I'm not new to the pressure that is anticipated to come from a salesman when entering a dealership, but with Norbert at Hoffman Lexus, the experience was great. I've dealt with salesmen that were far too pushy, or gave me the sense that they did not respect me as a buyer or someone who might know a thing or two about cars, but with Norbert, that was not the case. He was still a salesman, he still used the strategies we all come to expect from them, however he was never at any point over the top, pushy, or making me uncomfortable. I came in looking for a very specific certified pre-owned lexus, and he did a great job at finding multiple cars for me to choose from (one of which I ended up purchasing a few days later) that weren't outside my parameters. Nothing's more annoying than asking for a white coupe with 10,000 miles, and you're shoved into a blue sedan with 40,000 miles. As a mechanical engineer, I know a little bit about what makes a car tick, and in the past I've dealt with salesmen that felt like they were going out of their way to prove me wrong or make me feel dumb, but Norbert actually listened, and understood my concerns and did a great job of addressing them, and even found someone from the service department to answer a question he wasn't 100% sure on. When it came time to crunch numbers with him too, he was not unreasonable. I did my homework ahead of time, and he never once gave me the impression that we couldn't make a deal we both could agree on. Their financial managers were also very clear and reasonable as well while explaining additional coverages like extended warranties and the simoniz protections, I didn't feel like they were jerking me around at any point. As a dealership, they take care of you. I ran into a minor issue with one of the break calipers a few months after I took home the car I purchased, and no questions asked, they took it back and fixed it, gave me a free rental (newer version of the same car) in the meantime, and even feed me food. As long as I'm in the market for a new or used lexus, I'm absolutely heading back there, and I'll definitely ask for Norbert again. More

Norbert Gawecki found us the car we were looking for, and has gone beyond our expectations in making certain any and all of our questions or concerns have been resolved. Everyone we have encountered at Hoffm has gone beyond our expectations in making certain any and all of our questions or concerns have been resolved. Everyone we have encountered at Hoffman has been helpful and pleasant. Wheeler Hess & Marjorie Wilson More

We had a wonderful purchase experience with Hoffman Lexus. All of the sales people, Norbert, Sebastian and Al, were professional and helpful to getting the exact car, at the price we desired. The Se Lexus. All of the sales people, Norbert, Sebastian and Al, were professional and helpful to getting the exact car, at the price we desired. The Service Department is well organized and treat us well. Easy to get service appointments, service keeps us well informed on what service is being done and when the car will be ready for pickup. Easy to get a loner car when needed. Best to call a week in advance to insure a loaner is reserved and waiting for you. We recommend Hoffman Lexus to anyone who wants to have a hassle free purchase and service experience. More

My second visit to Hoffman Lexus, first to purchase new Lexus several years ago and received excellent customer service, including after sales service. Recent visit was to trade for certified late model Le Lexus several years ago and received excellent customer service, including after sales service. Recent visit was to trade for certified late model Lexus, but acquired 2013 Lexus 300h hybrid after conversation with Norbert explaning the features of the 2013 hybrid. Norbert was very profession, believable but not aggressive, and allowed me to make my own decissions.The purchase of a new cars should be an exciting and rewarding experience and Norbert accomplished that with me. Norbert's instructions for operating the "electronic wizard" called a Lexus 300h hybrid, was clear, detailed, and always followed by, do you have any more questions. My need to refer to the 3 Lexus operating manuals have been very infrequent since the purchase. More

I had questions about some features in my Lexus and scheduled an appointment with the Hoffman service staff in East Hartford CT. Their tech guy Derek answered all my questions and gave me an hour long scheduled an appointment with the Hoffman service staff in East Hartford CT. Their tech guy Derek answered all my questions and gave me an hour long, personal tutorial on all the operating features of my vehicle. It saved me a lot of time flipping through the owners manual. I have never encountered such a knowledgeable, helpful and courteous staff of professionals at any other car dealer. Hoffman gets my vote as the best dealership in CT. More

Angie had been referred to me by our long time service specialist at Hoffman. she was very organized and took us through the leasing and car selection process. She was able to answer our questions and/or specialist at Hoffman. she was very organized and took us through the leasing and car selection process. She was able to answer our questions and/or provided information after doing her own research. She was a professional in every way during the process. Her commitment to her job at Hoffman was very obvious. She followed up with a call after we had taken delivery of our new RX 350 to insure that we had no more questions on the many features of the car. She also reminded us of the seminar that Hoffman will host for new owners of Lexus products this September. We immediately blocked the date to attend. We have no doubt that she will be on the phone to confirm that we plan to attend. We have leased 4 RX's from Hoffman in the past and this will be our 5th. While our experience with Hoffman has always been great, Angie has been a real star for the firm! More

I lost my key to my car while traveling on business. Unfortunately my only key, I had to get a new one made and the expense is very heavy. Bob made sure that I was given a loaner car even though ther Unfortunately my only key, I had to get a new one made and the expense is very heavy. Bob made sure that I was given a loaner car even though there really were not any available, but due to the circimstances, he made it happen. All around, I really feel like these guys put themselves in my shoes, and that is service at its best. More

My wife and I recently leased a es350 Lexus ,our salesperson was Angie Colby. Angie did a great job from test drive to delivery.she was very knowledgeable of the car and the many hightech features. salesperson was Angie Colby. Angie did a great job from test drive to delivery.she was very knowledgeable of the car and the many hightech features. Angie made our experience very enjoyable ,and we highly recomend her and the whole Hoffman experience. Bill and Mary Hazard Simsbury Ct More

Angie was a very friendly saleswoman and was professional throughout the entire process when I bought my certified preowned Lexus from her. There was a feeling of trust and no high-pressure sales tactics. throughout the entire process when I bought my certified preowned Lexus from her. There was a feeling of trust and no high-pressure sales tactics. She is an outstanding individual who communicates very effectively. More

Impressed with salesperson Anjie Colby. Very personable and articulate. Pleased with the soft sell approach. Explained in detail all of the new and improved technical features of the new model( Lexus 350). and articulate. Pleased with the soft sell approach. Explained in detail all of the new and improved technical features of the new model( Lexus 350). Demonstrated these and programmed my bluetooth connection as well. She is available for any questions and concernsVery happy with my purchase More