Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Hoffman Lexus
East Hartford, CT
1,604 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 1,604 reviews
July 09, 2017
Excellent, friendly service. Karan Singh and Peter Quagliaroli were excellent with their help. They were both supportive, informative, personable, and worked expediently throughou Karan Singh and Peter Quagliaroli were excellent with their help. They were both supportive, informative, personable, and worked expediently throughout our process of purchasing a vehicle from Hoffman Lexus. I'd highly recommend anyone to seek them out for purchasing a car. More
by dcwhite
Verified CustomerEmployees Worked With
Peter Quagliaroli, Karan Singh
July 09, 2017
Customer Service I showed up without an appointment to check a warning light I had not seen before. It turns out it was due to a seriously deflated left rear tire. Bec I showed up without an appointment to check a warning light I had not seen before. It turns out it was due to a seriously deflated left rear tire. Because I had to get home for a service appointment your staff kindly offered to drive me home while they replaced the tire ( a large staple had caused a puncture ). Since all four tires were replaced just a few months back the replacement was under a road hazard warranty. After the work was performed, your kind staff picked me up at my home. More
by CINGARD
Employees Worked With
Sorry cannot remember the names of the kind gentlemen who drove me to my home and back, Monica Pelletier
July 07, 2017
Customer oriented Our sales rep Ethan was so easy to deal with and went above and beyond my expectations. A fair deal and great service what more could you want. Our sales rep Ethan was so easy to deal with and went above and beyond my expectations. A fair deal and great service what more could you want. More
by pstanchfield
Employees Worked With
Peter Quagliaroli, Ethan Williamson
July 05, 2017
2012 E350 SERVICE I'm from California and needed to get my car serviced after a cross country drive. I found Hoffman Lexus to be very professional and knowledgeable of I'm from California and needed to get my car serviced after a cross country drive. I found Hoffman Lexus to be very professional and knowledgeable of the needs for servicing my card. I would highly recommend them. More
by joannehilton
Employees Worked With
Monica Pelletier
July 04, 2017
Great customer service as usual. Nicki was a great help to us about giving us what was next in servicing our vehicle in order to maintain and keeping our vehicle running perfect. We a Nicki was a great help to us about giving us what was next in servicing our vehicle in order to maintain and keeping our vehicle running perfect. We also got a loaner vehicle while the vehicle was being worked on. Customer service is always great. Would recommend you stopping by if you own a Lexus. :) More
by fongoon
Employees Worked With
Micki Freeman
July 03, 2017
Best experience of my life purchasing a new car If you are thinking of buying..or even just test driving a car here...there is nobody better than Matt Louis. He made the "most painful experience o If you are thinking of buying..or even just test driving a car here...there is nobody better than Matt Louis. He made the "most painful experience other than buying a house" a pleasure! The entire staff.. including finance with Al..were soooooo nice..polite...sincere. I'd be happy to be a reference! More
by gustavsenlm
Employees Worked With
Sebastian Chodulski, Al Ramos, Matt Louis
July 03, 2017
Sloppy Quality Control on brake servicing Historically, Hoffman Lexus servicing has been top notch for both of our vehicles. However, it was dramatically different for a recent brake service. Historically, Hoffman Lexus servicing has been top notch for both of our vehicles. However, it was dramatically different for a recent brake service. Required 3 visits to the shop before work was completed properly. My RX was dangerous to drive; the front brakes were thumping and slipping due to warped rotors that should have been identified as an issue on the first service visit. Instead of replacement, the front rotors were resurfaced 2x. In my opinion, poor QC in the shop. Apologies and prompt professional attention from service techs, but it does not change the inconvenience of coming back 2x, as well as the potential danger and safety issue with faulty repair. I live midway between Hoffman and Balise Lexus in Springfield. Balise will be servicing our cars from now on. More
by JOANDES
Employees Worked With
Bob DiNapoli, Sarah Gagnon
July 03, 2017
Car lease Karan & Sebastian, both did an excellent job completing my lease transaction of an 2017 ES 350. They were very friendly, professional, courteous and k Karan & Sebastian, both did an excellent job completing my lease transaction of an 2017 ES 350. They were very friendly, professional, courteous and knowlegeable. Yes, I highly recommend Hoffman Lexus. More
by THEMAJIDYS5
Employees Worked With
Sebastian Chodulski, Karan Singh
July 03, 2017
Our 3rd Lexus RX Our salesman, Peregrin Phillip made our new purchase a pleasure. We did have a slight hiccup when we were taking delivery, but that was remedied with Our salesman, Peregrin Phillip made our new purchase a pleasure. We did have a slight hiccup when we were taking delivery, but that was remedied with another car and Hoffman Lexus was helpful to satisfy us. More
by janpen
Employees Worked With
Sebastian Chodulski, Bob DiNapoli, Peter Quagliaroli, Rebecca Halprin, Peregrin Phillipp
July 03, 2017
quick and perfect very nice service associate, meets your needs, works quickly, pleasant, listening, offered coffee and snacks. The waiting area is comfortable and quie very nice service associate, meets your needs, works quickly, pleasant, listening, offered coffee and snacks. The waiting area is comfortable and quiet, staff was pleasant and helpful. More
by New Lexus GX owner
Employees Worked With
Micki Freeman
