Hoffman Lexus

Can't say enough good things about Hoffman Lexus, their sales and office staff. Everyone was friendly and helpful and I got none of the anxiety rage that is usually associated with a new car purchase their sales and office staff. Everyone was friendly and helpful and I got none of the anxiety rage that is usually associated with a new car purchase. Thanks to Paul and Al...I love my new CT200h!!! More

I had the best experience at hoffman lexus.I came in for service and walked out with two new vehicles thanks to the hard work and dedication of Woody Hammonds and Peter Quagliaroli. service and walked out with two new vehicles thanks to the hard work and dedication of Woody Hammonds and Peter Quagliaroli. More

From making a phone call in order to schedule an appointment to the moment we enter the service center at Hoffman Lexus we have been treated with friendly, empathetic professionals who know their bu appointment to the moment we enter the service center at Hoffman Lexus we have been treated with friendly, empathetic professionals who know their business and if they can't answer a question they find out from someone who can. They clearly work together as a team. The service professionals have been very sensitive of our time and are very accommodating. We have met and worked with staff from all levels of Hoffman Lexus service and sales and without exception every person has provided exceptional service. More

BILL JONES IS A WONDERFUL SALES PERSON, HE DOES YOUR DEALERSHIP PROUD. HE EVEN RETURNED OUR CALL ON HIS DAY OFF. WE WERE VERY IMPRESSED WITH THE TIME AND CARE HE PUT INTO OUR NEW CAR PURCHASE. DEALERSHIP PROUD. HE EVEN RETURNED OUR CALL ON HIS DAY OFF. WE WERE VERY IMPRESSED WITH THE TIME AND CARE HE PUT INTO OUR NEW CAR PURCHASE. More

Ryan and Al did a great job. It is my second time dealing with these gentlemen and i would strongly recommend them. Both of them clearly understood my goals and did not try to "sell" me something I dealing with these gentlemen and i would strongly recommend them. Both of them clearly understood my goals and did not try to "sell" me something I did not want. More

I came to Hoffman lexus to services my car and I was just curious to know more about the lexus Es 350 and drove away in a new vehicle curious to know more about the lexus Es 350 and drove away in a new vehicle More

My husband and I just purchased our third car through Hoffman Lexus and will continue to go back. The service is always great and the staff is very friendly, knowledgable and helpful. We always feel that Hoffman Lexus and will continue to go back. The service is always great and the staff is very friendly, knowledgable and helpful. We always feel that we are treated as valued customers and feel that their customer service and willingness to go above and beyond for us sets them apart. More

0 friends 1 review Richard S. Farmington, CT 12/6/2013 I 0 friends 1 review Richard S. Farmington, CT 12/6/2013 I purchased a new Lexus ES 350 from Hoffman on December 5, 2013. The experience, from the init 0 friends 1 review Richard S. Farmington, CT 12/6/2013 I purchased a new Lexus ES 350 from Hoffman on December 5, 2013. The experience, from the initial contact through the vehicle pick up, was outstanding. All of the individuals that I dealt with were professional, respectful and knew their product. The negotiations went smoothly. I didn't get all that I wanted but neither the dealer. My initial impression of the car is very favorable. I traded in a 2012 Acura TL and this is IMO a better automobile. As as FYI, I did a lot of research on this and other vehicles prior to buying. So far, so good. I would highly recommend the car and the dealership. RICHARD S FARMINGTON CT 12/06/2013 More

Lets keep this simple.... Hoffman Lexus = Fair and Lets keep this simple.... Hoffman Lexus = Fair and Honest Bill Jones = A no pressure, honest, fun, good human being, that regardless of you purcha Lets keep this simple.... Hoffman Lexus = Fair and Honest Bill Jones = A no pressure, honest, fun, good human being, that regardless of you purchasing decision, you will be enriched for simply having spent a few moments with him. I can't put the overall experience at Hoffman Lexus and other way. More

I've purchased quite a few new cars over the last 5 years, and I'm not new to the pressure that is anticipated to come from a salesman when entering a dealership, but with Norbert at Hoffman Lexus, the years, and I'm not new to the pressure that is anticipated to come from a salesman when entering a dealership, but with Norbert at Hoffman Lexus, the experience was great. I've dealt with salesmen that were far too pushy, or gave me the sense that they did not respect me as a buyer or someone who might know a thing or two about cars, but with Norbert, that was not the case. He was still a salesman, he still used the strategies we all come to expect from them, however he was never at any point over the top, pushy, or making me uncomfortable. I came in looking for a very specific certified pre-owned lexus, and he did a great job at finding multiple cars for me to choose from (one of which I ended up purchasing a few days later) that weren't outside my parameters. Nothing's more annoying than asking for a white coupe with 10,000 miles, and you're shoved into a blue sedan with 40,000 miles. As a mechanical engineer, I know a little bit about what makes a car tick, and in the past I've dealt with salesmen that felt like they were going out of their way to prove me wrong or make me feel dumb, but Norbert actually listened, and understood my concerns and did a great job of addressing them, and even found someone from the service department to answer a question he wasn't 100% sure on. When it came time to crunch numbers with him too, he was not unreasonable. I did my homework ahead of time, and he never once gave me the impression that we couldn't make a deal we both could agree on. Their financial managers were also very clear and reasonable as well while explaining additional coverages like extended warranties and the simoniz protections, I didn't feel like they were jerking me around at any point. As a dealership, they take care of you. I ran into a minor issue with one of the break calipers a few months after I took home the car I purchased, and no questions asked, they took it back and fixed it, gave me a free rental (newer version of the same car) in the meantime, and even feed me food. As long as I'm in the market for a new or used lexus, I'm absolutely heading back there, and I'll definitely ask for Norbert again. More