Hoffman Lexus
East Hartford, CT
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Great customer service ! Raj was excellent he knew the vehicle we were looking for and kept an eye out for us he was always avaialbe via text , email or phone - he was great t Raj was excellent he knew the vehicle we were looking for and kept an eye out for us he was always avaialbe via text , email or phone - he was great to deal with and made the experience wonderful Connie DiGiacomo More
Exceptional Customer Service This dealership and especially my salesman Kevin Scofield, are the single most important reason I continue to buy and drive a Lexus. For over a decade This dealership and especially my salesman Kevin Scofield, are the single most important reason I continue to buy and drive a Lexus. For over a decade, Kevin has made me feel comfortable, relaxed and thrilled with every new Lexus I obtain. He pays attention to detail and is straightforward and honest and knows me and my budget and objectives before I return to purchase. It's not just about making a sale here. He calls you at intervals during my ownership to make double certain that I am happy with the vehicle and if there is anything he can do to help. I whole-heartedly recommend this dealership and Kevin Scofield. More
Excellent and friendly service Eddie helped me find exactly what I was looking for. He made the whole process super easy and no pressure. I feel like they were willing to work with Eddie helped me find exactly what I was looking for. He made the whole process super easy and no pressure. I feel like they were willing to work with me and put together a great deal. He got me into a 2014 RX350 Fsport the same day which was awesome. I'd definitely recommend this dealer and sales team. I'll be back for service too when the time comes as I have heard nothing but great things and it's convienent to my workplace. More
Purchased a new 2015 Lexus RX 350 Last week I purchased a new Lexus car . I visited to the dealer ship before my purchase .During my visit i had nice experience with Karan Singh .He e Last week I purchased a new Lexus car . I visited to the dealer ship before my purchase .During my visit i had nice experience with Karan Singh .He explained all the points that is needed to buy a car and also he explained all the specifications that are available in the car that I am going to purchase .Igot a good service from Karan Singh and also from Al Ramos .Thankyou for your service .I would definitely recommend this dealer to my friends . More
Great Customer Service and Fair Treatment Today I purchased a used Lexus. I had made 3 visits to the dealership before my purchase. During every visit I was provided great customer service. I Today I purchased a used Lexus. I had made 3 visits to the dealership before my purchase. During every visit I was provided great customer service. I was allowed to take the vehicle for several hours to test drive it without a sales representative present. During discussions over the terms of the sale I was treated professionally and without pressure. In sum, buying my car from this dealer was a pleasant experience. More
Very good experience Experience was very good. I do not look forward to the car buying experience due to the pressure put on me and feeling captive. Our salesperson didn Experience was very good. I do not look forward to the car buying experience due to the pressure put on me and feeling captive. Our salesperson didn't take as much of my time as previous experiences. what kept me from rating excellent was the following: when I entered the showroom it took 10 minutes for someone to acknowledge I was there waiting salesperson could of spent more time in the test drive explaining the pluses of the lexus. Peter was great! No pressure with him and he explained everything very well. More
Great experience Leased a Lexus from Karan and it couldnt have been easier. Wasnt pushy at all, answered all my questions and was a pleasure to deal with. Would defi Leased a Lexus from Karan and it couldnt have been easier. Wasnt pushy at all, answered all my questions and was a pleasure to deal with. Would definitely recommend anyone heading over to Hoffman to ask for Karan. More
Leased my very 1st Lexus but certainly not last! My overall experience at Hoffman Lexus was very pleasurable. This was my first time shopping for a high end car and not having any particular brand in My overall experience at Hoffman Lexus was very pleasurable. This was my first time shopping for a high end car and not having any particular brand in mind I shopped around and visited multiple other dealerships. What got me in the door of Hoffman Lexus were their leasing specials and what made me stay, and eventually get a 2015 Lexus RX 350, is their customer service. Matt Louis is a very friendly salesman, who always has a smile on his face and positive, "can do" attitude. Since I wasn't sure exactly which model with which options I wanted, he ran 4 different package quotes for me, explaining pros and cons of each. Rebecca Halprin spent plenty of one on one time inside my new RX 350 going over the technology features, playing around with the navigation console and making sure all of my questions were answered. Peter Quagliaroli explained the details of my lease and, even though it has been a very long day for him (last day of the lease promotion), he ensured I felt comfortable before leaving and had a chance to ask as many questions as I needed to. Overall, Hoffman Lexus has a great team, making sure there is a specialist for every area; in the end, they made me feel that I am part of a new family :) More
Great experience! Love my new Lexus GX! We had a great experience buying our new car for Hoffman Lexus. Karan Singh was wonderful to work with and would highly recommend him to friends. I We had a great experience buying our new car for Hoffman Lexus. Karan Singh was wonderful to work with and would highly recommend him to friends. I absolutely love my new Lexus GX! More
They put some fun into buying a car!! Imagine that. From beginning to end the experience was without a doubt, the best we have ever had buying a car. Karan was exceptional. Even though we were buying From beginning to end the experience was without a doubt, the best we have ever had buying a car. Karan was exceptional. Even though we were buying a used car and not a Lexus, we weren't treated any different than if we were buying one. After you go through your vehicle you sit with the finance department. Peter offered all the extras but never got pushy with us. All of the staff makes you feel welcome. I would go out of my way to buy another car from Hoffman and Karan!!! Thank you all so much. More