Hoffman Lexus
East Hartford, CT
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Second Lexus and my Lexus Team After purchasing my first Lexus I fell in love with the brand. My salesman then was Bill Jones and Peter Quagliaroli got me financed. It was my firs After purchasing my first Lexus I fell in love with the brand. My salesman then was Bill Jones and Peter Quagliaroli got me financed. It was my first time meeting these two professional and extremely polite gentlemen that made a lasting impression on me. I recently decided to look for a newer Lexus so I called Peter and Bill up again and they both remembered me and told me to come in and see them. What they didn't know is that I had just had major surgery a week before. Upon my arrival Bill asked me a few questions regarding my car needs and what I wanted. He then drove up with the exact car I needed. Using a team approach, Peter came over and asked me a few financial questions and within an hour of the process I was in and out of the dealership. In less than 24 hours I drove home with my 2013 Lexus - ES350. What I've realized through this experience is, it's not just the product, but also the dedicated employees like Bill and Peter that really help make Lexus a top brand in its field and will keep customers like me coming back! Thank you both so much for making my purchase as enjoyable as driving my Lexus! You both ROCK! More
Pleasure to deal with. Was greeted in the parking lot by a very personable, professional and well dressed salesman. Took the time to find exactly what I wanted. Thanks Was greeted in the parking lot by a very personable, professional and well dressed salesman. Took the time to find exactly what I wanted. Thanks More
New Car Purchase - 2015 NX Foy (Woody), Sebastian and Peter were exceptional in providing professional service excellence and representing what I have become accustomed to with Foy (Woody), Sebastian and Peter were exceptional in providing professional service excellence and representing what I have become accustomed to with Hoffman Lexus. Woody made me feel very comfortable, he was not a push sales person, he knew his business. Sebastian was more then obliging in assuring the deal was closed the evening I bought the NX. Peter went out of his way to find me an exceptional financing rate and made the whole process painless. The whole NX purchase was seamless. As information my partner picked up his new Lexus RX350 at 4pm on Wednesday, 5/27/15 from Woody. I spoke to Woody about my interest in the NX and he pulled one right out for me to test drive, I went home to get the 2009 RX that I was going to use as a trade in and by 6pm I was purchasing a 2015 NX. I felt very pleased with the minimal negotiation price process and Woody/Sebastian approving the purchase. I felt so good that I think the deal was fair to me and fair to Lexus. Because of Woody & Sebastian Hoffman Lexus sold 2 cars (1-2015 RX350 and 1-2015 NX) to the same household on that Wednesday. As information I have been a loyal Hoffman Lexus customer stick with Hoffman Lexus because of the quality of the product, professional sales/financial staff and top notch service department. Hoffman Lexus staff goes beyond expectation every contact either on the telephone or in person. I want to personally say "Thank You" for providing such professional service. More
Rick sales & Ethan manager Rick had informed about all the safety features of my new car and Ethan was their trying to find the great deal for me. I had never went to a dealersh Rick had informed about all the safety features of my new car and Ethan was their trying to find the great deal for me. I had never went to a dealership and received the excellent treatment like what lexus offer. I had recommended my brother their to buy is car. Thank you very much appreciated the help from lexus. More
We purchased a new RX 350. Our experience was excellent. Our sales person, Eddie and sales manager Ethan were very knowledgeable and helpful. They went out of their way to give us a positive experience. Al Our sales person, Eddie and sales manager Ethan were very knowledgeable and helpful. They went out of their way to give us a positive experience. Al Ramos was wonderful in completing the paperwork and explaining the various options available to us. We highly recommend this dealership. We've been dealing with Hoffman for over 10 years and have always found their sales and service people to be outstanding. More
Excellent From the minute we drove in the entire staff was very helpful. It was a pleasure shopping for a car there. We were driving by and decided to stop in w From the minute we drove in the entire staff was very helpful. It was a pleasure shopping for a car there. We were driving by and decided to stop in when we were walking around Karan was kind enough to offer his assistance. Karan was very knowledgeable and was patient with his. More
Great car, great experience It was our first Lexus SUV so we were not sure what we were looking. Eddie Adkins helped us on getting familiar with many attractive features that RX It was our first Lexus SUV so we were not sure what we were looking. Eddie Adkins helped us on getting familiar with many attractive features that RX 350 provides, and tried his best to match a price that a competitor offered. When he knew that the car we reserved were no longer available, he worked behind the scene and found an identical one, including its interior and exterior color, even the cross bars! Rebecca Halprin was also very instrumental giving us a complete demo of the new RX350. Thanks! More
Hassle free friendly staff From the moment I walked through the doors at Hoffman Lexus, I was met by a friendly staff member, which greeted me with a smile and assisted my needs From the moment I walked through the doors at Hoffman Lexus, I was met by a friendly staff member, which greeted me with a smile and assisted my needs by introducing me to Mr Karan Singh. After expressing what my needs were to Mr Singh and also stressing to him that I was not here to play pricing games or spending my entire day at the dealership, which has been known to happen when ever I go to a dealerships to purchase a car. Mr. Singh assured me that that would not be the case at Hoffman Lexus and though I was doubtful of his reassurance, I was pleasantly surprised about my time spent at Hoffman. My needs were met down to the very color and I was in and out of Hoffman Lexus within a few hours. I would recommend any of my family and friends to shop at Hoffman Lexus and I would urge them to go see Karan Singh. More
I wish everyone could have a buying experience like this! I live out of state, but had been searching aggressively for a certified LS460 to replace my ES350 which was totaled in a car accident. During my sea I live out of state, but had been searching aggressively for a certified LS460 to replace my ES350 which was totaled in a car accident. During my search, I correspondended via phone and email with nine Lexus dealers in five different states. From the beginning the team at Hoffman Lexus impressed me with their follow-up and answers to my many questions. We've purchased several cars over the years, (my significant other has a two year itch for luxury), but this was by far the best buying experience. Thank you for making me feel valued, and respected. Definitely worth the flight, and 5 1/2 hr drive home with my car. You've got a customer for life (by the way...boyfriend is in the market for an A8...just sold his '07, for a s550 but misses the Audi...see you next door soon). More
new car sales all noted employees were great. Very knowledgeable and easy to work with. Answered all of my questions. all noted employees were great. Very knowledgeable and easy to work with. Answered all of my questions. More