
Hoffman Lexus
East Hartford, CT
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Outstanding!!! Ryan Mendez is my sales associate and I lucked out! He was easy to work with as well as on top of any questions I had. His follow-up service has bee Ryan Mendez is my sales associate and I lucked out! He was easy to work with as well as on top of any questions I had. His follow-up service has been amazing. I am an out of state buyer, so the dealership immediately had someone determine exactly what my town and state required in the way of registration. They are sending a representative to fit my schedule on a two hour trip to meet me for the registration. I'm not sure any other dealership would be so accommodating and have a smile on their face while doing it! Peter Quagliaroli was wonderful to deal with during the paperwork and made sure I understood all options and the Certified Pre-owned perks. The process was simple and I would highly recommend Hoffman Lexus for your future car purchase...I know I will! More
Great Service The service was great, and everyone was very friendly. This made the process of leasing my first vehicle easy! I love my new car and happy I used t The service was great, and everyone was very friendly. This made the process of leasing my first vehicle easy! I love my new car and happy I used this dealership. More
Great Experience, purchased and took delivery in same day! This dealer has outstanding service and staff. The selection of cars is very good also. I called to make an appointment with William "Eddie" Adkins This dealer has outstanding service and staff. The selection of cars is very good also. I called to make an appointment with William "Eddie" Adkins and got his voice mail, with it being a busy day I had little time and decided that I would wait and try again another day . Eddie reviewed his missed calls and called back my number. We agreed on a time and he said he would be waiting at the door for me. When I arrived he was waiting and had the car model I was interested in waiting for a test drive. We drove more than 1 of the same model and they took one off the showroom floor for the test drive. I ended up liking that one best. I was able to purchase and take delivery in the same day. This is my second car at this dealership and they are definitely customer focused More
First Time Lexus Buyer My wife and I purchased a new Lexus ES 350 and our experience with the staff was excellent. Both Walt Pethick and Karan Singh were very knowledgeable My wife and I purchased a new Lexus ES 350 and our experience with the staff was excellent. Both Walt Pethick and Karan Singh were very knowledgeable and highly professional in their presentations. They went out of their way to make our purchase worthwhile. Walt made our decision "hassle free" and Karan was so patient and spent a considerable amount of time explaining the technical aspects of our new car. Also, Al Ramos took considerable time to discuss the finances of our purchase and his expertise was much appreciated. Job well done! We were very impressed and would highly recommend Hoffman Lexus to our friends. Mark & Lynn Nappi More
LEXUS ES 350 GREAT EXPERIENCE WITH SALESMAN KARAN AND BUSINESS MANAGER PETER. TOP NOTCH SERVICE AND ANSWERED ALL MY QUESTIONS. WILL CONTINUE TO LEASE WITH HOFFMAN GREAT EXPERIENCE WITH SALESMAN KARAN AND BUSINESS MANAGER PETER. TOP NOTCH SERVICE AND ANSWERED ALL MY QUESTIONS. WILL CONTINUE TO LEASE WITH HOFFMAN FOR MANY YEARS. More
Service A big part of my selection of a vehicle and the dealership selected is the service. Very pleased with the consistently professional, courteous, promp A big part of my selection of a vehicle and the dealership selected is the service. Very pleased with the consistently professional, courteous, prompt and reliable quality service under the attention of Lexus Technology Specialist Bob Dinapoli. More
Pleasure to deal with. Was greeted in the parking lot by a very personable, professional and well dressed salesman. Took the time to find exactly what I wanted. Thanks Was greeted in the parking lot by a very personable, professional and well dressed salesman. Took the time to find exactly what I wanted. Thanks More
Excellant Sales people. Salesman was well dressed, clean professional, well inf. Polite, Made the sales managers Job look easy. Dealers show room was clean and inviting. Ed Salesman was well dressed, clean professional, well inf. Polite, Made the sales managers Job look easy. Dealers show room was clean and inviting. Eddie and Walter provided excellent and professional service. More
My first Lexus My first experience at purchasing a Lexus and am please so far!!!! I love my new car and have gotten tons of compliments… I want to acknowledge Jason My first experience at purchasing a Lexus and am please so far!!!! I love my new car and have gotten tons of compliments… I want to acknowledge Jason Gunn as he referred me to Hoffman. I have (WAS) a loyal Infiniti customer for the last 7 years. Ultimately, it was EDDIE ADKINS and AL RAMOS who helped closed the deal. Eddie was ABSOLUTELY WONDERFUL and had it not been for him and/or Al I would have gone back to Infiniti JUST DAYS before the termination of my lease! Thanks so much for your hard work and Exceptional Customer Service!!! More
Second Lexus and my Lexus Team After purchasing my first Lexus I fell in love with the brand. My salesman then was Bill Jones and Peter Quagliaroli got me financed. It was my firs After purchasing my first Lexus I fell in love with the brand. My salesman then was Bill Jones and Peter Quagliaroli got me financed. It was my first time meeting these two professional and extremely polite gentlemen that made a lasting impression on me. I recently decided to look for a newer Lexus so I called Peter and Bill up again and they both remembered me and told me to come in and see them. What they didn't know is that I had just had major surgery a week before. Upon my arrival Bill asked me a few questions regarding my car needs and what I wanted. He then drove up with the exact car I needed. Using a team approach, Peter came over and asked me a few financial questions and within an hour of the process I was in and out of the dealership. In less than 24 hours I drove home with my 2013 Lexus - ES350. What I've realized through this experience is, it's not just the product, but also the dedicated employees like Bill and Peter that really help make Lexus a top brand in its field and will keep customers like me coming back! Thank you both so much for making my purchase as enjoyable as driving my Lexus! You both ROCK! More