Hoffman Lexus

Very pleasant. When I scheduled my maintenance appointment I chose to wait for the work since I was told it would only be about a 1 1/2 hour wait. The wait was very When I scheduled my maintenance appointment I chose to wait for the work since I was told it would only be about a 1 1/2 hour wait. The wait was very relaxing, a very welcome respite in a busy day. As a matter of fact, everything about the experience was very pleasant. The technology specialist who greeted me when I arrived was efficient, pleasant, knowlegable, the waiting room was clean with comfortable lounge chairs, there was a variety of snacks to choose from, and the coffee and tea very welcome. I especially liked the separate waiting rooms (lounges), my favorite being the one that has no TV. It is really considerate of Lexus to offer both types of waiting rooms. Checkout in the specialist's office was also very pleasant. More

Couldn't be happier! We had been car shopping for months and every dealership we went in felt stuffy and pushy, nothing but another sale for them but from the moment we wa We had been car shopping for months and every dealership we went in felt stuffy and pushy, nothing but another sale for them but from the moment we walked in the door at Hoffman we were completely at ease. Everyone we saw and spoke to bent over backwards to make our experience as wonderful as they could. Karan (salesman) helped us pick out the best car for us with every feature I could ever want, the entire process was painless and everyone at this dealership was personable, friendly and helpful even the salesman who weren't working with us. I couldn't be happier in my new lexus and I couldn't have done it without Karan or the rest of the team at Hoffman!! More

Service check up I came in for my 95,000 mile check up. Monica meet me right away. Ask what service I needed , and asked if had any problems. I told her that at 60 mi I came in for my 95,000 mile check up. Monica meet me right away. Ask what service I needed , and asked if had any problems. I told her that at 60 miles an hour I had intense rattling. She had a service attend take test ride with me he heard the noise and new the solution right away. Monica was polite and professional and kept me updated on the service process. More

My car buying experience. Rick Gomez Sr. was our sales consultant. This is not the first car we bought, but it was the most pleasant experience we have ever had. Thank you Ri Rick Gomez Sr. was our sales consultant. This is not the first car we bought, but it was the most pleasant experience we have ever had. Thank you Rick. He made car buying very personal and comfortable. There was no feeling of pushiness, we were shopping on our own terms and he just guided us through the process. He took his time and made sure that we got the best possible price. We would highly recommend Rick and Hoffman Lexus dealership. More

Great service Went in for a lease, and left with what I wanted. I never felt pressure, and Ryan Mendez was able to give me answers to all my questions and concerns. Went in for a lease, and left with what I wanted. I never felt pressure, and Ryan Mendez was able to give me answers to all my questions and concerns. Very informative, and helpful. Gave him a number, and he was able to work with me, and give me options. More

amazing and truthful and trustworthy i tried car-max and Manchester Honda where i wanted to sell right out with out a trade in and Hoffman explained the truth i would do better maybe 2 gr i tried car-max and Manchester Honda where i wanted to sell right out with out a trade in and Hoffman explained the truth i would do better maybe 2 grand more but i decided to go with them Kevin Warner and Brad Hoffman were so helpful and caring and honest, I would recommend that dealership to everyone... More

Great service Our first experience with Hoffman Lexus was excellent. Raj Upadhyay, our sales-rep was very professional and extremely knowledgeable. We never felt Our first experience with Hoffman Lexus was excellent. Raj Upadhyay, our sales-rep was very professional and extremely knowledgeable. We never felt pressured nor rushed throughout the process. What truly impressed me was Raj and the team going above and beyond to answer our questions and make sure it was the right purchase for us. Safety was our number one priority and again the team made sure the RX was the right vehicle for us. This is our first time purchasing a Lexus and it truly will not be our last. Thank you again to Hoffman Lexus. More

Awesome This is the first time we purchased a Lexus. The salesman and staff went beyond the call of duty. We were not going to finance the purchase but the This is the first time we purchased a Lexus. The salesman and staff went beyond the call of duty. We were not going to finance the purchase but the finance department got us a terrific rate. Since we plan on keeping the car 7 years we also extended the warranty. It was a great experience from a professional team. More

Exceptional Beyond Belief ! My first experience with Hoffman was my phone call to Walter Pethick. I was a bit hesitant at first at the thought of purchasing a car in Connecticut My first experience with Hoffman was my phone call to Walter Pethick. I was a bit hesitant at first at the thought of purchasing a car in Connecticut when I live in New York and having had terrible experiences in the past near me but Walter came highly recommended. Well, this had to be one of the greatest decisions I've ever made. Walter was patient with me on the phone, listened to my needs based on my occupation, finances and the fact that I was hoping to purchase something far more reliable than my BMW. Needless to say, I walked into Hoffman that weekend and was greeted with the most courteous people I've ever met in any dealership. Side by side with Walter was Karan Singh. Within minutes, Walter said he had the perfect vehicle for me based on our conversation and sure enough he did. Karan lead the way and after my test drive, I was sold. I never felt pressured, as a matter of fact, I was offered the opportunity to test drive other vehicles, I looked at other models but I was beyond satisfied with the choice Walter had already suggested, my Lexus was perfect for me. In the interim, Walter and Karan knew I had to work while they took care of whatever was necessary. I was offered beverages, lunch and the use of their computer room in order for me to continue my work during waiting time. Karan did everything from handling all paper work necessary regarding title and insurance , getting my Lexus detailed and filled with gas. Karan too went above and beyond ! Shortly after I was introduced to Alejandro Ramos in financing. What can I say ? With Alejandro's assistance I was given options, was able to lower my interest rate and therefor save more money than I expected, was patient and worked overtime just for me yet never feeling pressured at all, another true professional ! For those of you in Connecticut, you;re so fortunate to have a dealership such as Hoffman in your area, for those outside the state, the experience is worth the extra mile. More

Greatly satisfied I recently purchased a Lexus ES 350 from Hoffman.My salesman was Eddie Atkins a most courteous and professional gentleman .The process went smoothly I recently purchased a Lexus ES 350 from Hoffman.My salesman was Eddie Atkins a most courteous and professional gentleman .The process went smoothly from start to finish due to Eddie's diligence. I also was assisted by Delivery Tech Specialist Rebecca Halprin whose patience was greatly appreciated since I am a very low tech person but she simplified the process. This was my second Lexus purchase from Hoffman and I would recommend them to everyone. Bill Kilray Newington,Ct More