Hoffman Lexus

Excellent customer service Service very professional . Car was finished as promised. Felt confident work was done correctly. Would recommend Hoffman to others. Will return in th Service very professional . Car was finished as promised. Felt confident work was done correctly. Would recommend Hoffman to others. Will return in the future to the dealer More

Excellent service at Hoffman I recently had a car repair done at Hoffman lexus. I was very satisfied with the service and the outcome. Bob dinapoli did an excellent job. I could I recently had a car repair done at Hoffman lexus. I was very satisfied with the service and the outcome. Bob dinapoli did an excellent job. I could not have asked for better More

Great service, great lounge. Our wait for service was very comfortable in Hoffman's well appointed lounge. We were met in a very courteous way, explained our service visit and was Our wait for service was very comfortable in Hoffman's well appointed lounge. We were met in a very courteous way, explained our service visit and was personally met in the lounge when our service was completed. More

Good, but long wait. Service experience was good. But the wait time was too long (2 hours), even with an appointment. The service did not even involve an oil change. Good Service experience was good. But the wait time was too long (2 hours), even with an appointment. The service did not even involve an oil change. Good staff & friendly environment. More

very satisfied For the first time in a long time I felt that my advisor Monica Pelletier listen to me and care about having a satisfied and competent service of my c For the first time in a long time I felt that my advisor Monica Pelletier listen to me and care about having a satisfied and competent service of my car. More

Excellence in Car Service I had 3 recall issues on my 2007 Lexus E350, and Hoffman Lexus took care of them all in one visit. They followed up all conversations with a text to I had 3 recall issues on my 2007 Lexus E350, and Hoffman Lexus took care of them all in one visit. They followed up all conversations with a text to make sure that everything was satisfactory. They also provided a loaner car which made the one day service so convenient & easy. I can say that without a doubt that the service provided by Hoffman Lexus through the service rep Matt Salimando was the best car service that I have ever experienced. The pristine service center & the professionalism of Matt Salimando was beyond my expectations. I would highly recommend Hoffman Lexus! More

detailing quick, seamless and great service. easy to deliver. car loaner was one we wanted to test drive for a day. everything completed as expected. car looks quick, seamless and great service. easy to deliver. car loaner was one we wanted to test drive for a day. everything completed as expected. car looks new More

Great experience Right when I pulled my vehicle in, I was attended to. Kevin, in particular, was wonderful. I showed him some "scuff" marks on my car (just to ask hi Right when I pulled my vehicle in, I was attended to. Kevin, in particular, was wonderful. I showed him some "scuff" marks on my car (just to ask him what they were) and he immediately went and got a rag and some wax and worked at removing them! I didn't even ask him to! In fact, while I was doing my paper work with Micki, who was also very pleasant, Kevin was still working away at the scuff marks. He even walked around my car to find more. I was with my 9 year old son as we waited in the lounge. The lounge was very comfortable and we enjoyed the complimentary coffee and hot cocoa! It was very relaxing and the free Wifi was appreciated. It made the 90 minute experience go by quickly. The chairs and overall lounge area was very comfortable. There was also another Lexus employee there who was very kind and noticed my son and went out of his way to say hello to him. I wish I could remember his name... The only minor thing that went wrong was when my vehicle was ready, they forgot to "reset" the dash board that tells you when you need service. And the only reason it was caught before I left was because I happened to ask a question about how to find the mileage indicator on my car. Otherwise, I would have driven off with the indicator still on. Which would have necessitated another trip to the dealership to get it reset. More

Brake/Caliper Issues I had a tire rotation and oil change done last week, and while my car was in service, I asked if they could also check to see if my brakes are okay, b I had a tire rotation and oil change done last week, and while my car was in service, I asked if they could also check to see if my brakes are okay, because I've noticed some delay when I go to stop the car at a stop light, etc. After the inspection, they told me the brakes were fine, As I left the dealership, I noticed a lot of rumbling noises coming from my rear brakes, Needless to say, I scheduled another appointment to come in and have the brakes looked at more carefully, where they discovered, after looking more into depth at the brakes, that more work has to be done than I thought. I ended up having to change everything, from my calipers to my brake pads, and so forth. In the end, it costed me a lot more than I expected, but it wouldn't have been worth it if it weren't for Bob, the employee that handled the stress with me, in such a calm, understanding and professional way. I will be coming back for new tires and other services soon. P.S., can't forget to add: after the service, my car was washed and looked so clean! It was much appreciated. More

Very good once phone is answered Once you get past the fact that no one answers the phone when you try to schedule service it all runs smoothly-- I called 6 times and never got throug Once you get past the fact that no one answers the phone when you try to schedule service it all runs smoothly-- I called 6 times and never got through to a person-- finally called the main number and got someone in sales to go to the service department and answer the phone-- yes I understand you can do online but sometimes you need a person More