Hoffman Lexus

Best customer service ! This dealership makes buying a car a pleasure! Would highly recommend Walter pethick and Karan. I absolutely love my new car and will continue to buy This dealership makes buying a car a pleasure! Would highly recommend Walter pethick and Karan. I absolutely love my new car and will continue to buy my cars here in the future. More

Awesome Customer Service When I schedule my 2010 Lexus RX350 for service, I am always extremely please with the care and attention that is given, not only to the vehicle but m When I schedule my 2010 Lexus RX350 for service, I am always extremely please with the care and attention that is given, not only to the vehicle but myself...Doesn't matter which service representative handles my case, I am always extremely please...This particular visit the Service Representative was Lindsey Fenton...Very professional and courteous...My only issue with this visit which has never happen doing previous visit was the exterior cleaning of my vehicle. The vehicle wasn't washed in a manner which would be expectable to Lexus standards...Not a big issue....I guess when you expect the best, that's what you always look for..So thanks again Lexus Service Dept. for a job well done... More

awesome experience as usual with Hofmann Lexus.... Micki was great, as always...... went over everything with me, patient etc etc... keep her!!! cudos to the staff behind the scenes I always get my Micki was great, as always...... went over everything with me, patient etc etc... keep her!!! cudos to the staff behind the scenes I always get my car back with the work complete and looking great More

Reliable Professional Service Each one of the service coordinators (and I've worked with all) provides professional service. Micki Freeman continues to provide responsive and know Each one of the service coordinators (and I've worked with all) provides professional service. Micki Freeman continues to provide responsive and knowledgeable service. She is emblematic of the good work done by the Service Department. More

Awesome experience I drove my new Lexus RX350 Sport home on 6-29-15. Love it, but just as great as the car is, my Salesman Kevin Schofield was amazing. I went in the I drove my new Lexus RX350 Sport home on 6-29-15. Love it, but just as great as the car is, my Salesman Kevin Schofield was amazing. I went in the Saturday prior and drove a few different vehicles. He never rushed me, made me feel comfortable and made the whole experience a great one. I have been to many dealers over the past few years for work and personal, I have to say this has been the best one yet. Peter Q. Was amazing along with Rebecca Halprin. However, Kevin was great. This will be the only dealership I will return to. Great environment and staff. More

Extremely happy with my new IS 250 F Sport Kevin Schoffield is the best!! He treated us like family, I give him 10 Stars. Was very thorough and patient in showing me EVERYTHING. I highly reco Kevin Schoffield is the best!! He treated us like family, I give him 10 Stars. Was very thorough and patient in showing me EVERYTHING. I highly recommend Hoffman Lexus of East Hartford. Thank you More

Not too happy this time Usually the service is great, this time, they forgot to secure my skid plate and by the time I got home I didn't know what was wrong. After examining Usually the service is great, this time, they forgot to secure my skid plate and by the time I got home I didn't know what was wrong. After examining the issue I determined the skid plate had not been fully secured and it must have caught on something and broke. I brought it back and rather than replacing it, they removed the hanging pieces and told me I was good to go. I questioned if they had replaced it and I examined it myself and saw that a big chunk was missing. They are supposed to be ordering me a new one and now I will need to go back a third time!. Not too happy this time. More

The Usual Excellent Service This was a routine service visit for my 2015 RX450h. But there is nothing "routine" about the courtesy and professionalism of the Hoffman service dept This was a routine service visit for my 2015 RX450h. But there is nothing "routine" about the courtesy and professionalism of the Hoffman service dept. staff. The vehicle was serviced within the time quoted to me upon arrival, the exterior was washed, and the interior was vacuumed. Monica explained clearly the service to be done, the cost, and made me feel welcome as a Hoffman customer. Also,nJim Berube made it a point to come over and say "hello". This is my 6th Hoffman Lexus vehicle, and I highly recommend this dealership. More

Great service, fair prices, great people to do business with I called for service a few days ago. I asked for Mickey Freeman. She has been my service person in the past. She really listens and asks pertinent I called for service a few days ago. I asked for Mickey Freeman. She has been my service person in the past. She really listens and asks pertinent questions. I have used Hoffman for service since I purchased my 2001 Lexus (used) many years ago from Bill Jones. The service has always been polite, courteous and most of all excellent. I was always made aware of an estimated cost for needed repairs and also informed if there were items that "could wait until the next service." I know my 2001 Lexus won't last forever and it may seem strange to admit that I have "enjoyed" the service. You have the greatest employees, they are always happy to provide such good service. Sincerely, Madeline Schultz More

Scheduled Maintenance My recent visit to Hoffman Lexus Service Department was only for scheduled Maintenance. My car had no other issues. As always, the experience was ve My recent visit to Hoffman Lexus Service Department was only for scheduled Maintenance. My car had no other issues. As always, the experience was very satisfying. Greeted immediately, had the proceedure explained, assured minimum waiting, offered lounge amenities and was on my way within an hour in a clean and properly serviced car. Thank you Lexus. More