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Hoffman Lexus

East Hartford, CT

4.6
1,616 Reviews

750 Connecticut Blvd

East Hartford, CT

06108

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Showing 1,616 reviews

July 03, 2015

Car purchase I can not tell you how happy I was seeing Tom Ryan again at Lexus. Doing business with him is always a pleasure. He took a difficult situation and m More

by priscillacooney
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Al Ramos, Rebecca Halprin, Tom Ryan
Aug 07, 2015 -

Hoffman Lexus responded

Hi priscillacooney, Thank you for choosing Hoffman Lexus for your recent purchase! We appreciate your feedback on working with Tom, Al, Rebecca and Jim. They are a wonderful team that is dedicated to ensuring you have an exceptional experience with us. We trust you are enjoying your new Lexus and sincerely thank you for sharing your story. We look forward to seeing you again! Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

July 03, 2015

Quick In and Out I was able to get my car serviced and get insightful information about a possible future purchase! Best customer service ever at a car dealership. I w More

by ATLANTA.Y
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ryan Mendez, Lindsay Fenton
Aug 07, 2015 -

Hoffman Lexus responded

Hello ATLANTA.Y, Thank you for choosing Hoffman Lexus for your recent service. Our Lexus team is always happy to ensure your vehicle is running safely and efficiently. We appreciate you and look forward to seeing you again for any future purchases! Sincerely, Sara Scribner, Reputation Management Specialist. Hoffman Auto Group. Driven by Trust.

July 03, 2015

Dream Car! Thank you to all who helped me get into my dream car at Hoffman Lexus! Ashley started me off on this process and was very encouraging that I would fi More

by Chloe
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ashley!!, Ryan Mendez, Peter Quagliaroli, Rebecca Halprin
Aug 07, 2015 -

Hoffman Lexus responded

Hello Chloe, Thank you for choosing Hoffman Lexus. We are pleased to read about your positive experience with Ashley, Ryan, Peter and Rebecca. We appreciate that you trusted the knowledge and dedication of Ryan to ensure you got your dream car. We trust you are loving your new IS250. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

July 03, 2015

Great experience from start to finish Recently purchased a new Lexus RC 350 from Hoffman and have to say it was a great experience. Eddie Adkins was great to work with, very knowledgeabl More

by Mike L
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Al Ramos, Rebecca Halprin, Ethan Williamson
Jul 03, 2015 -

Hoffman Lexus responded

Hello Mike L, Thank you so much for choosing Hoffman Lexus for your recent purchase of the RC350! We know you will love the vehicle and look forward to helping keep it maintained for many years ahead. We hope to see you at the next New Owner Technology event where you can meet more of our Hoffman team and learn more about your vehicle. There are many great features and we offer this event to our customers so you can ask questions, build rapport with the service team and enjoy some great food. Drive safely and enjoy your Lexus! Kind regards, Susan Lane, Manager of Corporate Reputation, Hoffman Auto Group. Driven by Trust.

July 02, 2015

Testimonial 23 Year Returning Customer Dear Mr. Hoffman, This email is far overdue. Every time I pick up a new Lexus I say I am going to contact you and time gets away from me. Today, More

by ChrisRuey
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ryan Mendez, Al Ramos, Bob DiNapoli, Peter Quagliaroli, Lindsay Fenton, Monica Pelletier
Jul 03, 2015 -

Hoffman Lexus responded

Hello Christine, Thank you so much for sharing your excitement and satisfaction with us! We sincerely appreciate having you as our customer and love that we can be part of the joy you have in owning your Lexus. We are here for you any time you have questions and look forward to continuing such a great relationship with you for many years to come. Thank you for the letter to the Hoffman family. They are so very happy to hear from you and all of our loyal customers. See you when it is time for maintenance. Until then ... drive safely and ENJOY! Kind regards, Susan Lane, Manager of Corporate Reputation, Hoffman Auto Group. Driven by Trust.

July 02, 2015

good people to do business with we feel we were dealt with fairly and honestly especially by Woody Hammonds our salesman. The deal was recommended by a friend who is a car broker and More

by joanne0
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sebastian Chodulski, Al Ramos, Foy Woody Hammonds, Rebecca Halprin
Jul 03, 2015 -

Hoffman Lexus responded

Hi joanne0, We sincerely appreciate that you chose to do business with us at Hoffman Lexus! Please thank your friend who recommended us as well!! We trust you are loving your vehicle and are here to answer any questions you have. Hopefully you will be able to join us for our next New Owner Technology event to meet more of our team and learn some great tips about your Lexus (plus the food is always really good!). Thank you again and we look forward to seeing you when it is time to have your vehicle serviced. Kind regards, Susan Lane, Manager of Corporate Reputation, Hoffman Auto Group. Driven by Trust.

July 02, 2015

Great service--thanks Mr Dorman is an excellent representative of your Company. He went out of his way to make sure I was completely satisfied. The added "touch" of a bre More

by bjcave
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Jul 03, 2015 -

Hoffman Lexus responded

Hello bjcave, Thank you for choosing Hoffman Lexus and taking the time to share your feedback about working with Jeff! We are thrilled to hear that you had a superior experience. I will agree with you that the breakfast is a really tasty treat! We look forward to seeing you again next time ... come hungry and enjoy! Kind regards, Susan Lane, Manager of Corporate Reputation, Hoffman Auto Group. Driven by Trust.

July 01, 2015

Excellent vehicle 2015 RX350, excellent buying experience The salesman located the vehicle I wanted, beat competitors price, closed the deal over the phone with a credit card down payment, and the Hoffman sta More

by TGWyatt
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tom Ryan, Kevin Warriner, Al Ramos, Rebecca Halprin, Tom Ryan
Jul 03, 2015 -

Hoffman Lexus responded

Hello TGWyatt, Thank you for choosing Hoffman Lexus and sharing your feedback about working with our team. We are pleased to be able to assist you any time and look forward to helping keep your vehicle running beautifully! Kind regards, Susan Lane, Manager of Corporate Reputation, Hoffman Auto Group. Driven by Trust.

July 01, 2015

Best customer service ! This dealership makes buying a car a pleasure! Would highly recommend Walter pethick and Karan. I absolutely love my new car and will continue to buy More

by SHOPLITTLEMISSBRADSHAW
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Walter Pethick, Karan Singh
Jul 03, 2015 -

Hoffman Lexus responded

Hello SHOPLITTLEMISSBRADSHAW, We are thrilled you are so happy with your new car and appreciate you taking the time to share your feedback! Thank you for choosing Hoffman Lexus. Let us know if you ever have any questions about the technology in your car or anything else. We are here to help you get the most out of your vehicle and keep it running great! Kind regards, Susan Lane, Manager of Corporate Reputation, Hoffman Auto Group. Driven by Trust.

July 01, 2015

Awesome Customer Service When I schedule my 2010 Lexus RX350 for service, I am always extremely please with the care and attention that is given, not only to the vehicle but m More

by LexusMan56
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lindsay Fenton
Jul 03, 2015 -

Hoffman Lexus responded

Hello LexusMan56, Thank you for continually choosing Hoffman Lexus to keep your RX350 running beautifully! We genuinely appreciate your feedback and will make sure we look into why your vehicle wasn't washed to our highest standards. Every part of the process is important to us and we value you and your time. Thanks for recommending Hoffman Lexus and being a loyal customer. We look forward to serving you again in the future. Kind regards, Susan Lane, Manager, Corporate Reputation, Hoffman Auto Group. Driven by Trust.

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