Hoffman Lexus

Great Bob in service and Woody in sales are the best. I work with Bob in service after not having good experience with Lindsey. She gave me a very dirty loa Bob in service and Woody in sales are the best. I work with Bob in service after not having good experience with Lindsey. She gave me a very dirty loaner. I explained to her I had plans at the end of week. She started talking over me and my husband and telling us. That are car was safe with the steering wheel shacking. I don't like her attitude and felt she was rude and didn't care about how she treated me. It's one thing to do your job but she never did anymore than just that. More

The service was good . The Salesdt dept was outstanding , I was very pleased with all the help during the time of trading in my vehicle to a new ,Lexus , I would recommend m The Salesdt dept was outstanding , I was very pleased with all the help during the time of trading in my vehicle to a new ,Lexus , I would recommend my friends to deal with ,Walter & Sang anytime ,, My family has purchased 3 cars from the dealership within the last 6 months and would defi be back, More

Great , consistent service with a friendly attitude! I have been using Hoffman Lexus for service for years and Bob DiNapoli is an absolute pleasure to work with. Always professional, couteous and fair. T I have been using Hoffman Lexus for service for years and Bob DiNapoli is an absolute pleasure to work with. Always professional, couteous and fair. The issues are always corrected and the service team does a great job. They have built a high level of trust with myself and my husband. I wouldn't think of going elsewhere. More

Diagnosed correctly, finished on time and cleaned. see above...My problem was diagnosed correctly and corrected in a reasonable time. My car was cleaned inside and out. The customer lounge was very com see above...My problem was diagnosed correctly and corrected in a reasonable time. My car was cleaned inside and out. The customer lounge was very comfortable Great experience. More

40,000 mile check up great i was able to make an appt that day and they took me immediately and did a fantastic job. did my work in the "quiet zone" of the waiting room. not o i was able to make an appt that day and they took me immediately and did a fantastic job. did my work in the "quiet zone" of the waiting room. not over charged car cleaned inside and out More

Purchase new vehicle From my initial visit with my salesman, to my final meeting with the Business Manager (and everyone in between), my experience was exceptional. They w From my initial visit with my salesman, to my final meeting with the Business Manager (and everyone in between), my experience was exceptional. They were all.very knowledgeable, professional, and experienced individuals who took time to make sure that I understood all the information that was given to me. As far as I am concerned, the service I received was just "over and above" anything that I have experienced before. Just EXCELENT! More

Pleasant experience in the dealership My recent purchase at Hoffman Lexus was both enjoyable and challenging. Due to the fact I boarded a train from NJ and traveled on a one way ticket, i My recent purchase at Hoffman Lexus was both enjoyable and challenging. Due to the fact I boarded a train from NJ and traveled on a one way ticket, in hopes of purchasing a car over the internet via pictures and the word of a salesman. To my delight the salesman was both hospitable and generous, as he picked me up at my hotel the day after I arrived in Hartford and brought me to the dealership. His honest description of vehicle was also appreciated. After a test drive, the vehicle was exhibiting a bad tire, now the challenging part. Was the dealer going to replace the one tire and send me on my way, driving back to NJ with mismatched tires. Mind you the tires still had 50% life on them, and they very well could have. After consulting with my salesman Foy Woody Hammonds, the dealer replaced all 4 with new matching tires. Needless to say I was very pleased in their assessment of the situation. While the service was performed on my vehicle, the salesman took me out to lunch at a great place to eat "Piggy's". After lunch the car was ready and I needed to see Al Ramos in finance. Again, the best dealer experience, even in finance. Yes I bought the extended warranty. Al's patience and forthrightness in explaining everything was greatly appreciated. All the people I talked with at this dealership from the service technicians to the receptionist were both kind and professional. You would think I bought an expensive vehicle, but all this was for an 09 Toyota Corolla XRS. My journey home was much more enjoyable knowing I was traveling on new tires and when I'm ready for a more expensive vehicle, I'll consider Hoffman Lexus. More

Outstanding Service I asked for a 25,000 service appointment within a 3 day period and although they were booked, they asked if I could come in at 7:30 am. I really neede I asked for a 25,000 service appointment within a 3 day period and although they were booked, they asked if I could come in at 7:30 am. I really needed the car done before a big trip, so I agreed. They had no loaners available, which they usually do, so I waited. As soon as I sat down in Jeff, my service rep's office, he asked if I would like breakfast and handed me a menu from a local diner. This is the kind of service I receive from Hoffman's. I had another Lexus when I lived in another state, and although the service was good, it was not as great as this dealership. More

70k mile service Service and shuttle rides all went smoothly and timely. I had an oil change and fuel injection service performed. Also had emissions testing done. Bob Service and shuttle rides all went smoothly and timely. I had an oil change and fuel injection service performed. Also had emissions testing done. Bob was helpful and friendly. Thanks More

Great experience . Rick Gomez was calm and welcoming , he was able to help us with any questions we had. Even we were not certain on the first visit that we want to purc Rick Gomez was calm and welcoming , he was able to help us with any questions we had. Even we were not certain on the first visit that we want to purchage new car. He made us comfortable with that idea not putting pressure on us and being around for new questions we come up with as we were looking. Him being honest about waiting time and trying to work with us on convenient schedule build more trust. Thank you, Rick! Great job! It will be a pleasure to recommend to all our friends. More