Hoffman Lexus

70k mile service Service and shuttle rides all went smoothly and timely. I had an oil change and fuel injection service performed. Also had emissions testing done. Bob Service and shuttle rides all went smoothly and timely. I had an oil change and fuel injection service performed. Also had emissions testing done. Bob was helpful and friendly. Thanks More

Great experience . Rick Gomez was calm and welcoming , he was able to help us with any questions we had. Even we were not certain on the first visit that we want to purc Rick Gomez was calm and welcoming , he was able to help us with any questions we had. Even we were not certain on the first visit that we want to purchage new car. He made us comfortable with that idea not putting pressure on us and being around for new questions we come up with as we were looking. Him being honest about waiting time and trying to work with us on convenient schedule build more trust. Thank you, Rick! Great job! It will be a pleasure to recommend to all our friends. More

Great experience from start to finish Recently purchased a new Lexus RC 350 from Hoffman and have to say it was a great experience. Eddie Adkins was great to work with, very knowledgeabl Recently purchased a new Lexus RC 350 from Hoffman and have to say it was a great experience. Eddie Adkins was great to work with, very knowledgeable about the various cars I wanted to test drive and very accommodating. The car was ready to go the next morning, worked with Al Ramos in finance who was also very knowledgeable and helpful, and also wanted to mention Rebecca Halprin who provided the orientation to the car which helped me get started. Overall would highly recommend this dealer. More

Car purchase I can not tell you how happy I was seeing Tom Ryan again at Lexus. Doing business with him is always a pleasure. He took a difficult situation and m I can not tell you how happy I was seeing Tom Ryan again at Lexus. Doing business with him is always a pleasure. He took a difficult situation and made it enjoyable., no fuss no muss. That's what I love about Tom. Al Ramos made transitioning into a new car very easy, smooth and efficient. He is very thorough and knowledgeable about additional Hoffman produces. I enjoyed working with Rebecca Harpin she took something in the past that was difficulty into something that was user friendly. Her position at Hoffman's in my mind is a welcomed addition. I would also like to take the time and say working Jim Berube in service is one of the reasons I choose to continue to do business at Hoffman Lexus. Seeing him in service all these years instills a confident and comfort that I would miss. More

Quick In and Out I was able to get my car serviced and get insightful information about a possible future purchase! Best customer service ever at a car dealership. I w I was able to get my car serviced and get insightful information about a possible future purchase! Best customer service ever at a car dealership. I will be back again for more! More

Dream Car! Thank you to all who helped me get into my dream car at Hoffman Lexus! Ashley started me off on this process and was very encouraging that I would fi Thank you to all who helped me get into my dream car at Hoffman Lexus! Ashley started me off on this process and was very encouraging that I would find what I was looking for at Hoffman. She was absolutely right. Ryan Mendez took time to review all of my options and found the right car for me-IS 250! Peter Q was also very knowledgable and helpful on the finance end. Lastly, Rebecca Halprin oriented me to my car and off I went! I have been spreading the word about my postive experience here! Thank you all again!!! More

Testimonial 23 Year Returning Customer Dear Mr. Hoffman, This email is far overdue. Every time I pick up a new Lexus I say I am going to contact you and time gets away from me. Today, Dear Mr. Hoffman, This email is far overdue. Every time I pick up a new Lexus I say I am going to contact you and time gets away from me. Today, I decided to stop and take the time. In 1993, I wanted to buy a Cadillac. I visited 3 Cadillac dealerships and was greeted with the same message from all three. “When will you be able to come back with your husband so we can complete the sale?” ? Lexus, relatively new to the market back then was making their way into the luxury car market place, so I thought I’d come to Hoffman Lexus and take a look. And back then, it was Tony Tavernier that rolled out the red carpet, followed by Don Saleriero and to my current Salesman Ryan Mendez. 23 years and only 3 different Salesman, consistency to the consumer, is always a comfortable asset. Over the years, I have also recommended many customers that have come and purchased and I have always received great feedback about their experience. Ryan completed the transaction on my 15th Lexus last night. My forth car conversion with him. Ryan has always provided me with prompt, honest and efficient service. He is truly an asset to Hoffman Lexus and sheer pleasure to work with. Not only have I never had to bring my husband in (ha-ha Cadillac), the level of trust and honestly Ryan and I have is probably something that only a hand full of car shoppers will ever be lucky enough to experience. I trust him completely and never doubt that I am being well taken care of and treated fairly. I have dealt with both Alex and Peter in finance and also commend their professionalism, accuracy and attention to detail during the finance portion of the transaction. Part of their job requires some of your upsell programs, which they never make one feel like it’s an over sell and always present these items with a sales technique to well inform the customer but never make the customer feel overly obligated. As I am also in sales, I commend how they represent this part of their job, and how they respect the decision the customer makes throughout the transaction. Lastly, it would not be fair if I didn’t mention your award winning service department. With my years of being a Hoffman customer, I’ve probably come in well over 100 times for service. There is never a problem getting an appointment, even though most of the time I call them the day before because I’ll be in the area. All are courteous, the drop off and pick up are fast and always ready when promised at the price that was discussed in advance. To close, 23 years, 15 cars and not 1 regret. People ask me all the time, Aren’t you tired of your Lexus, don’t you want something else? My response: Hoffman Lexus has exceeded my expectations in all areas, sales, finance, and service. I could not imagine dealing with any other car dealership and have no intentions of every leaving them and why would I want to drive anything else? Please take the time to share this testimonial and recognize your fine team players at Lexus. I’m not the easiest customer to take care of. I take care of my company’s million dollar accounts and deal with C level folks all day that expect and receive from me extraordinary service and their expectations are through the roof. Your staff at Lexus is deserving of your recognition and you should be very appreciative that they represent your company in a way that makes someone like me who appreciates receiving the same type of service I give my clients, and have returned year after year car after car. Christine H. Ruey More

good people to do business with we feel we were dealt with fairly and honestly especially by Woody Hammonds our salesman. The deal was recommended by a friend who is a car broker and we feel we were dealt with fairly and honestly especially by Woody Hammonds our salesman. The deal was recommended by a friend who is a car broker and we he did well to point us here. I got exactly the car I wanted at a reasonable price. More

Great service--thanks Mr Dorman is an excellent representative of your Company. He went out of his way to make sure I was completely satisfied. The added "touch" of a bre Mr Dorman is an excellent representative of your Company. He went out of his way to make sure I was completely satisfied. The added "touch" of a breakfast treat was beyond expectations. More

Excellent vehicle 2015 RX350, excellent buying experience The salesman located the vehicle I wanted, beat competitors price, closed the deal over the phone with a credit card down payment, and the Hoffman sta The salesman located the vehicle I wanted, beat competitors price, closed the deal over the phone with a credit card down payment, and the Hoffman staff finalized all the necessary paperwork in a very friendly and expeditious manner. Tom Ryan and Al Ramos were outstanding. More