Hoffman Lexus

Superb service and new purchase The care imparted by the service department was superb. Monica Pelletier was a pleasure to work with, as her professional attention to details and her The care imparted by the service department was superb. Monica Pelletier was a pleasure to work with, as her professional attention to details and her communication skills are quite above average. She went over and beyond any service I have had elsewhere. The mechanics in the shop were skilled, as well. The sales department is also a pleasure to deal with. Mr. Villaverde, Mr. Pethick, and Mr. Ramos made the purchase easy,. thanks to their expertise and patience. Mr. Villaverde understood my needs and was helpful in finding the right car. One could not ask for a better place to buy a car. I am a repeat buyer and could not be happier. More

Lindsay for me Lindsay Fenton in service department is the best,would not be surprised if she is on fast track to become service manager in the immediate future. Lindsay Fenton in service department is the best,would not be surprised if she is on fast track to become service manager in the immediate future. More

10k Service Very professional and responsive staff. Courtesy shuttle service got me to and from work fast. My car was very clean when I picked it up. Thanks! Very professional and responsive staff. Courtesy shuttle service got me to and from work fast. My car was very clean when I picked it up. Thanks! More

Very polite fast and professional Excellent experience with my service consultant....my first ever experience with Hoffman Lexus...my prior service was with New Country BMW and you all Excellent experience with my service consultant....my first ever experience with Hoffman Lexus...my prior service was with New Country BMW and you all are much much better. More

5 Stars for the New Guy I was one of Eddie's first customer--He's great. He really went the extra mile. He was always upbeat and honest. He was never rushed. I didn't feel li I was one of Eddie's first customer--He's great. He really went the extra mile. He was always upbeat and honest. He was never rushed. I didn't feel like he was trying to squeeze the most juice out of me. At the end of the day, he wanted me to be happy with my purchase. In that he was new, he didn't know all the answers. When I asked him a stumper, he wouldn't BS me. He just said, " I'll get back to you on that," and he always did. The rest of the crew was very good as well. Special thank you to Sebastian who was great. Usually the closer can be a pain, but like Eddie, he was intent on making sure I was happy with my purchase and that I felt like I was getting my money's worth. Buying a car is not something I enjoy but these guys made it quite pleasant. More

Very pleasant The service tech was very prompt and knowledgeable. Upfront with the cost. A detailed evaluation of the car was done and the car spotless as I drove o The service tech was very prompt and knowledgeable. Upfront with the cost. A detailed evaluation of the car was done and the car spotless as I drove off. More

10k Service On Time, Excellent Service. Very professional and courteous staff at every level. Explanations of service was done very well. like the wash & vacuum s On Time, Excellent Service. Very professional and courteous staff at every level. Explanations of service was done very well. like the wash & vacuum service very much. More

Good overall experience Waited 10 minutes when we arrived for a service consultant. They were short handed. Four consultant offices, one service guy trying to take care of al Waited 10 minutes when we arrived for a service consultant. They were short handed. Four consultant offices, one service guy trying to take care of all incoming cars. I felt sorry for Jeff. Very nice waiting area and good coffee. Free WiFi, and the showroom is always a nice place to look ate the latest cars while you are waiting. Overall a good experience. More

Perfection and prompt attention Schedlued time was perfect and loaner worked out well. The technology expert spent time explaining the vehicle. Confirmation of completion of servic Schedlued time was perfect and loaner worked out well. The technology expert spent time explaining the vehicle. Confirmation of completion of service was exact and the car was delivered perfectly. More

Technology problem I worked directly with Jeff Dorman and Derek (technology analyst). Both were excellent to work with. Jeff was the initial service contact and Derek I worked directly with Jeff Dorman and Derek (technology analyst). Both were excellent to work with. Jeff was the initial service contact and Derek performed the actual work. Derek spent time with me to set up the Lexus Enform app and discuss what could be causing the bluetooth connectivity problem. It appears that he has been able to resolve the bluetooth problem. He also corrected a problem created by me (lost gum) without charging me which I greatly appreciate More