
Hoffman Lexus
East Hartford, CT
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Oil change and emissions testing Everything was great. I was originally scheduled on Monday, but you had a power outage. I called Mon afternoon to reschedule and you got me in the n Everything was great. I was originally scheduled on Monday, but you had a power outage. I called Mon afternoon to reschedule and you got me in the next morning. Lindsay was helpful, Delton shuttled me the 1/2 mile to my office efficiently, and the car was ready and cleaned off before lunchtime. Thanks for your continued great service. I've also worked previously with both Micky and Jeff. They both noticed me in the shop, and each took the time to say 'hi' to me, by name!. You have a great service representative staff. More
service experience I just like to again thank my service rep MICKI for taking the extra efford to get a fix on my seat belt problem!!!!! Mike Gingrave I just like to again thank my service rep MICKI for taking the extra efford to get a fix on my seat belt problem!!!!! Mike Gingrave More
Best dealership I had a great experience at Hoffman Lexus. The sales ppl are great and so are the service ppl. The kept me informed on what was going on with my car. I had a great experience at Hoffman Lexus. The sales ppl are great and so are the service ppl. The kept me informed on what was going on with my car. The dealership is a 42 min drive for me, but I will bring my car there every time. Thank you Hoffman Lexus. More
Purchasing our 2nd Lexus Ethan made our second purchase a no brainer. He gave us a great deal on our car. We are very happy with it. Thank you Ethan for making the sale so eas Ethan made our second purchase a no brainer. He gave us a great deal on our car. We are very happy with it. Thank you Ethan for making the sale so easy. More
service had my car serviced for the first time and purchasing a new lexus in the fall. Thank you for accomodating my needs in having a loan car. I appreciated had my car serviced for the first time and purchasing a new lexus in the fall. Thank you for accomodating my needs in having a loan car. I appreciated it, can't get my car serviced without a loan due to my job. More
Excellent Customer Service I arrived at Hoffman Lexus Dealership with the intent of viewing their showroom with the intent of a later purchase.i received an experience as though I arrived at Hoffman Lexus Dealership with the intent of viewing their showroom with the intent of a later purchase.i received an experience as though I was already a client even though it was my first time being there. Frm the moment I alighted from my vehicle I was greeted with the most respectful and knowledgeable sales person whom listened to my concerns and was very accommodating.... Even after leaving the dealership he took the time to follow up with me to ensure that I was satisfied with his service, I am very much happy with my experience at Hoffman Lexus and continue the great service. More
Not the best experience I have had in my 6 years. I brought the vehicle in for its first service. Mr. DiNapoli was friendly and adjusted the navigation system for me. The car was professionally cle I brought the vehicle in for its first service. Mr. DiNapoli was friendly and adjusted the navigation system for me. The car was professionally cleaned and returned at the time promised. Unfortunately, no one checked the tire pressure after the rotation and the pressure was high and uneven in each tire. Ms. Pelletier assisted with technical questions. I found her to be abrupt and unhelpful. She had provided the original technical orientation, and my wife and I left not knowing how to turn on the radio. No more help from her, please. More
A woman buying a car.....Tom Ryan makes it easy ! I returned to Hoffman Lexus to purchase my second car because of the incredible way Tom Ryan handles his customers...respect, caring and goes out of h I returned to Hoffman Lexus to purchase my second car because of the incredible way Tom Ryan handles his customers...respect, caring and goes out of his way to make the whole process easy and pleasant. More
Superb service and new purchase The care imparted by the service department was superb. Monica Pelletier was a pleasure to work with, as her professional attention to details and her The care imparted by the service department was superb. Monica Pelletier was a pleasure to work with, as her professional attention to details and her communication skills are quite above average. She went over and beyond any service I have had elsewhere. The mechanics in the shop were skilled, as well. The sales department is also a pleasure to deal with. Mr. Villaverde, Mr. Pethick, and Mr. Ramos made the purchase easy,. thanks to their expertise and patience. Mr. Villaverde understood my needs and was helpful in finding the right car. One could not ask for a better place to buy a car. I am a repeat buyer and could not be happier. More
10k Service Very professional and responsive staff. Courtesy shuttle service got me to and from work fast. My car was very clean when I picked it up. Thanks! Very professional and responsive staff. Courtesy shuttle service got me to and from work fast. My car was very clean when I picked it up. Thanks! More