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Hoffman Lexus

East Hartford, CT

4.5
1,608 Reviews

750 Connecticut Blvd

East Hartford, CT

06108

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Showing 1,608 reviews

July 16, 2015

great Lexus experience New car was purchased with no hassle and I believe we received a fair price. Carlos was a great salesman and Rebecca was very patient and helpful in More

by Joe H
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Carlos Villavarde, Peter Quagliaroli, Rebecca Halprin
Sep 15, 2015 -

Hoffman Lexus responded

Hello Joe H, Thank you for choosing Hoffman Lexus and sharing your feedback on your experience. Carlos and Rebecca are always happy to ensure receive excellent service. We look forward to seeing you at your next service visit. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

July 16, 2015

Good service I found the service employee very friendly and helpful. I also found it great to be able to text him. He promptly answered any question More

by HSLIV
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Sep 15, 2015 -

Hoffman Lexus responded

Hi HSLIV, Thank you for choosing Hoffman Lexus service. We are pleased to hear you had a great experience with Jeffrey and enjoyed our texting feature to keep you updated and informed during your service visit. We appreciate you and look forward to seeing you again. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

July 15, 2015

Oil change and emissions testing Everything was great. I was originally scheduled on Monday, but you had a power outage. I called Mon afternoon to reschedule and you got me in the n More

by Dean Rapoza
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lindsay Fenton
Sep 15, 2015 -

Hoffman Lexus responded

Hello Dean Rapoza, Thank you for choosing Hoffman Lexus to address your vehicle's oil change and emissions testing. We appreciate your feedback on our service team. They are committed to ensuring you have an exceptional experience at every visit. See you soon! Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

July 15, 2015

service experience I just like to again thank my service rep MICKI for taking the extra efford to get a fix on my seat belt problem!!!!! Mike Gingrave More

by Mike G
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Micki Freeman
Sep 15, 2015 -

Hoffman Lexus responded

Hi Mike, Thank you for choosing Hoffman Lexus service! Micki is always happy to go above and beyond to ensure your vehicle is running safely and efficiently. We are pleased to hear your seatbelt concern was remedied and we look forward to seeing you at your next visit. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

July 14, 2015

Best dealership I had a great experience at Hoffman Lexus. The sales ppl are great and so are the service ppl. The kept me informed on what was going on with my car. More

by gracieg69
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Aug 28, 2015 -

Hoffman Lexus responded

Hi gracieg69, Thank you for choosing Hoffman Lexus and providing us with your feedback. We appreciate that you make the drive to have your vehicle serviced with us. Our team is committed to providing an excellent experience at every visit and we look forward to seeing you again. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

July 14, 2015

Purchasing our 2nd Lexus Ethan made our second purchase a no brainer. He gave us a great deal on our car. We are very happy with it. Thank you Ethan for making the sale so eas More

by gracieg69
Customer Service
Recommend Dealer
Yes
Employees Worked With
Ethan Williamson
Aug 28, 2015 -

Hoffman Lexus responded

Hi gracieg69, Thank you for continuing to choose Hoffman Lexus. Our assistant sales manager, Ethan is always happy to ensure you have an exceptional experience with us. We trust you are enjoying your second Lexus and look forward to seeing you at your next scheduled maintenance. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

July 14, 2015

service had my car serviced for the first time and purchasing a new lexus in the fall. Thank you for accomodating my needs in having a loan car. I appreciated More

by lisa.sweeney
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob DiNapoli
Aug 28, 2015 -

Hoffman Lexus responded

Hello lisa.sweeney, Thank you for trusting Hoffman Lexus service. We are pleased to hear that you had a pleasant experience with us and a loaner was available during your visit. We appreciate you and look forward to seeing you again soon. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

July 14, 2015

Excellent Customer Service I arrived at Hoffman Lexus Dealership with the intent of viewing their showroom with the intent of a later purchase.i received an experience as though More

by GFORCEINBLUE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Carlos Villavarde, Peter Quagliaroli, Rebecca Halprin
Sep 15, 2015 -

Hoffman Lexus responded

Hello GFORCEINBLUE, We are thrilled to read that you received excellent customer service during your visit with us at Hoffman Lexus. Our Lexus team is dedicated to ensuring you have an exceptional experience with us every time. We trust you are loving your new Lexus and look forward to seeing you again when you are in for service. See you again soon! Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

July 14, 2015

Not the best experience I have had in my 6 years. I brought the vehicle in for its first service. Mr. DiNapoli was friendly and adjusted the navigation system for me. The car was professionally cle More

by TSF1940
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob DiNapoli, Monica Pelletier
Sep 15, 2015 -

Hoffman Lexus responded

Hi TSF1940, Thank you for choosing Hoffman Lexus. We sincerely apologize for your frustration with your recent visit. I have been made aware that our service manager, Craig Tracey, spoke with you and remedied your tire concern. We are truly sorry for the miscommunication with our delivery specialist, Rebecca. Our team is committed to ensuring you have an exceptional experience. Please let us know if there is anything else we can do for you. We appreciate you and look forward to seeing you again. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

July 14, 2015

A woman buying a car.....Tom Ryan makes it easy ! I returned to Hoffman Lexus to purchase my second car because of the incredible way Tom Ryan handles his customers...respect, caring and goes out of h More

by SUNSHINE
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Al Ramos, Rebecca Halprin, Tom Ryan
Sep 15, 2015 -

Hoffman Lexus responded

Hello SUNSHINE, Thank you for choosing Hoffman Lexus for the purchase of your second car. We appreciate your feedback on our sales consultant Tom Ryan. Tom is always happy to go above and beyond to provide an exceptional experience. We trust you are loving your newest Lexus! Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

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