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Hoffman Lexus

East Hartford, CT

4.5
1,608 Reviews

750 Connecticut Blvd

East Hartford, CT

06108

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Showing 1,608 reviews

July 21, 2015

Great service as always . I needed a slashed tire replaced with limited time to get it fixed due to my very busy schedule... and they fit me in same day. After checking my ot More

by JR
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Sep 24, 2015 -

Hoffman Lexus responded

Hi JR, Thank you for choosing Hoffman Lexus service! We are pleased to hear our service team was able to address your tire concern and get you back on the road quickly. Thank you for trusting the knowledge of our staff to ensure your vehicle is running safely and efficiently. See you again soon! Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

July 21, 2015

Lexus service new in town New in town .. I forgot the person's name but he was pleasant, knowledgeable and made my experience better than expected.. Excellent.. Nice waiting ar More

by RIVERALUCIANO
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don't remember his name, Craig Tracey
Sep 24, 2015 -

Hoffman Lexus responded

Hello RIVERALUCIANO, Welcome to the area and thank you for choosing Hoffman Lexus! Our Lexus team is committed to ensuring you have an exceptional experience with us. We look forward to seeing you at your next visit. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

July 20, 2015

Amazing as always - YAY for Tom's return :) This is the 10th deal that my family and I have just completed with Tom Ryan and 8th through Hoffman Lexus. Tom is a class act to work with and makes More

by kbuttero
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Al Ramos, Tom Ryan
Sep 22, 2015 -

Hoffman Lexus responded

Hello kbuttero, Thank you for choosing Hoffman Lexus! We appreciate that you continue to work with Tom Ryan and are pleased to hear that you purchased your 8th Lexus with us. We are here for you and are committed to providing an excellent experience. We trust you are loving your new Lexus and look forward to seeing you again. Thank you for sharing your story! Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

July 20, 2015

first time scheduled maintenance Thank you for taking such good care of my car and me. I'm new to Lexus and am leasing an IS250AWD. I was pleasantly surprised that I received breakfas More

by BOBTERRIER
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Sep 24, 2015 -

Hoffman Lexus responded

Hello BOBTERRIER, Thank you for choosing Hoffman Lexus for your first scheduled maintenance. We are thrilled to hear you enjoyed your complimentary breakfast and pleasant staff. We trust you are loving your IS250 and look forward to your next service appointment. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

July 20, 2015

Always top notch service!! The staff at Hoffman Lexus Service are just amazing! They are so accommodating and kind. Monica the service associate was helpful and just so nice. Ji More

by RNLINDA97
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Monica Pelletier
Sep 24, 2015 -

Hoffman Lexus responded

Hello RNLINDA97, We are pleased to hear you experienced top notch service during your visit with our service department. Thank you for your feedback on Monica and Jim. Our service team is dedicated to providing an exceptional experience at every visit. We look forward to seeing you again at your next visit. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

July 20, 2015

Good customer service. Everything is great from the minute I get there to end want I pick up my car . The treat very well and the delevery my Car inside and all wash read More

by BRUNOALLEGRINI
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Micki Freeman
Sep 24, 2015 -

Hoffman Lexus responded

Hello BRUNOALLEGRINI, Thank you for choosing Hoffman Lexus to service your vehicle. Your satisfaction is important to us and we strive to ensure you have an excellent visit from start to finish. We look forward to seeing you again soon! Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

July 20, 2015

Excellent Customer Service Excellent customer service! Same-day appointment scheduled without fuss. The service department is very friendly. Sales staff continue to maintain exc More

by bieutran
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Micki Freeman
Sep 24, 2015 -

Hoffman Lexus responded

Hello bieutran, Thank you for choosing Hoffman Lexus. We are pleased to hear that our service department was able to fit you in same day and you received excellent customer service. We appreciate your positive feedback on working with our sales consultant Michael Pease. We value what our customers have to say and thank you for sharing your story. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

July 18, 2015

"Another Great Sales Experience" I just purchased my 7th vehicle from Hoffman Lexus. From the onset with Sales Consultant, Tom Ryan to the finance office with Al Ramos, the experienc More

by Diane R
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Al Ramos, Tom Ryan
Sep 15, 2015 -

Hoffman Lexus responded

Hello Diane R, Thank you for continuing to choose Hoffman Lexus! We are thrilled to read you returned to purchase your 7th Lexus from us. We value what our customers have to say and are thrilled you had an outstanding experience. We trust you are loving your new Lexus and look forward to servicing it for you to keep it running beautifully. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

July 17, 2015

Excellent service and experience Raj was very helpful and was with us each step of the way until our new vehicle had arrived from the port. He was very friendly, informative, and per More

by AMYDANIELS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Peter Quagliaroli
Sep 15, 2015 -

Hoffman Lexus responded

Hello AMYDANIELS, Thank you for choosing Hoffman Lexus. We are pleased to hear you had an excellent experience and went home with the exact car you wanted. Let us know any time you have questions or service needs. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

July 16, 2015

Hoffman Lexus Continues To Impress / Kevin Schofield I just purchased my 4th Lexus from Hoffman. My overall experience was outstanding. I was treated well by all involved, was very satisfied with the exp More

by Steve Zim
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sebastian Chodulski, Kevin Schoffield, Monica Pelletier
Sep 15, 2015 -

Hoffman Lexus responded

Hello Steve Zim, We are thrilled to read your positive comments on working with our sales consultant Kevin! We value what our customers have to say and thank you for continuing to choose us for such a major purchase. We trust you are loving your 4th and newest Lexus. See you at your next scheduled maintenance. Thank you for choosing Hoffman Lexus and sharing your story. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

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