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Hoffman Lexus

East Hartford, CT

4.5
1,608 Reviews

750 Connecticut Blvd

East Hartford, CT

06108

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Showing 1,608 reviews

July 24, 2015

worry free I absolutely love my Hoffman Lexus service team. The wait was not long. They provided shuttle service to my job and had the vehicle ready at time prom More

by AALVARADO0
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
The two shuttle service guys are always polite and friendly. , Bill Jones, Micki Freeman
Sep 23, 2015 -

Hoffman Lexus responded

Hi AALVARADO0, Thank you for choosing Hoffman Lexus. We are so pleased that you had a quick and easy visit with our service department. See you again soon! Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

July 23, 2015

NO PRESSURE I have been a toyota owner since 2000. My daughter in law and I went shopping for new cars at volvo,toyota and lexus. I not only expected and deman More

by papotto
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bill Jones, Al Ramos
Sep 23, 2015 -

Hoffman Lexus responded

Hello papotto, Thank you for choosing Hoffman Lexus for your recent purchase. We are pleased to read that you and your daughter in law's experience was pressure free and the whole family was happy with your new Lexus. We look forward to seeing you at your next scheduled maintenance. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

July 23, 2015

"NO PRESSure" I am a no nonsense customer. My purpose for a vehicle is simple safety, good service and reasonable cost. Hoffman met those requirements and more. More

by Momma on the Go
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ryan Mendez
Sep 23, 2015 -

Hoffman Lexus responded

Hi Momma on the Go, Thank you for continuing to choose Hoffman Lexus! We trust you are loving your newest Lexus from us and we look forward to seeing you at your next service visit. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

July 22, 2015

Friendly, dependable, honest service Always a pleasure to have my lexus serviced at Hoffman. Friendly,dependable, honest service reps.The waiting area is clean, modern,& comfortable. I wo More

by PROONEY9
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob DiNapoli
Sep 24, 2015 -

Hoffman Lexus responded

Hello PROONEY9, Thank you for choosing Hoffman Lexus service. We value what our customers have to say and appreciate your positive feedback. We look forward to seeing you again. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

July 22, 2015

Excellent Service! My recent trip to Hoffman Lexus service department was a great experience! I trust that my repairs were done professionally and I have confidence that More

by KJL571
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Sep 24, 2015 -

Hoffman Lexus responded

Hello KJL571, Thank you for choosing Hoffman Lexus for your recent service visit. Our staff is committed to ensuring your vehicle is running safely and efficiently. We trust you will have a wonderful time in Canada. Thank you for sharing your story. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

July 22, 2015

amazing customer service My excellent experience started the minute I walked into Hoffman Lexus and was greeted by Carlos Villaverde. Carlos went out of his way to ensure I wa More

by soto, myrta
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Carlos Villavarde, Peter Quagliaroli
Sep 24, 2015 -

Hoffman Lexus responded

Hello soto, myrta, Thank you for choosing Hoffman Lexus. We appreciate your feedback on working with Carlos and Peter. Our Lexus team strives to ensure you have an excellent experience with us at every visit. We trust you are loving your new Lexus and look forward to servicing it for you to keep it running beautifully, Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

July 21, 2015

Great Experiance Everyone was great they made leasing my new Lexus very easy and enjoyable Everyone one was very helpful, professional and were able to answer all qu More

by ROMANOSTACY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Schoffield, Walter Pethick, Al Ramos
Sep 24, 2015 -

Hoffman Lexus responded

Hello ROMANOSTACY, Thank you for choosing Hoffman Lexus to lease your new vehicle. We love hearing that you have a great experience with our sales consultant Kevin. We appreciate you and trust you are loving your new Lexus. See you at your next scheduled maintenance. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

Sep 24, 2015 -

Hoffman Lexus responded

Hello ROMANOSTACY, Thank you for choosing Hoffman Lexus to lease your new vehicle. We love hearing that you have a great experience with our sales consultant Kevin. We appreciate you and trust you are loving your new Lexus. See you at your next scheduled maintenance. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

July 21, 2015

new car 1st servvice very well organized, courteous staff, work completed on time, car washed and very clean, offered sandwith which was very good and unexpected. Service More

by BOB
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Sep 24, 2015 -

Hoffman Lexus responded

Hello BOB, Thank you for choosing Hoffman Lexus for your vehicles first service. We are pleased to hear that your visit was quick, efficient and delicious! See you at your next scheduled maintenance. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

July 21, 2015

Beyond Pleased I would recommend this place to anyone and everyone! Wonderful service, super salesmen, very friendly, gave us advice and helped us get the car we rea More

by BRAVO.BEATA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Al Ramos
Sep 24, 2015 -

Hoffman Lexus responded

Hi BRAVO.BEATA, Thank you for choosing Hoffman Lexus for your recent purchase. We very much appreciate your feedback on working with our sales consultant Eddie. Our Lexus team is dedicated to giving an exceptional experience to ensure you find the perfect vehicle. We appreciate you and look forward to seeing you when your vehicle is in for scheduled service. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

July 21, 2015

Good and speedy service experience Everything was done quickly and Micki was great. One of the gentlemen from service also helped me chang car seats from my car to the loaner but I dont More

by HIMALI_SHAH
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Micki Freeman
Sep 24, 2015 -

Hoffman Lexus responded

Hi HIMALI_SHAH, Thank you for choosing Hoffman Lexus. We are pleased to hear you had quick and efficient service. We truly apologize for the unpleasant smell in your loaner vehicle. Thank you for sharing that feedback with us, we will make sure that it does not happen again. We appreciate you and look forward to your next scheduled appointment. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

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