Hoffman Lexus

first service for my Lexus. The service was excellent. My car was cleaned and vacuumed, looking like a new car. The service staff was very courteous, friendly, and professional. The service was excellent. My car was cleaned and vacuumed, looking like a new car. The service staff was very courteous, friendly, and professional. I will certainly recommend the dealer to others. More

Service for a car with 97,000 miles. After seeing a check engine light on I took the car into Hoffman to have it checked. The problem, which I can't explain, required me to leave my car After seeing a check engine light on I took the car into Hoffman to have it checked. The problem, which I can't explain, required me to leave my car for a week. I was given a beautiful brand new loaner car for the week. I received regular updates the status of the repair. Best of all, the repair was covered under warrenty. I have 97,000 miles on my car! The service would have cost thousands of dollars. I have been going to Hoffman for 9 years and plan to keep on going to Hoffman, Bob, Jeff and the rest of the staff were terrific. More

The markup price for the parts are very high. The markup price for the parts are very high and the diagnosis tic charges are out of the world.the waiting Period is much higher than expected.i wa The markup price for the parts are very high and the diagnosis tic charges are out of the world.the waiting Period is much higher than expected.i was there to change gas tank cap.they said it is some other problem.it is very tricky to invite the customer to their facility and when we are there they will talk about everything. More

Tire pressure sensors reset. As always, a pleasing experience even when you have to wait for service to be completed. Bob DiNapoli again shows why this dealership and it's depart As always, a pleasing experience even when you have to wait for service to be completed. Bob DiNapoli again shows why this dealership and it's departments make it a 1st class operation. My service was completed with no problems and happy to be on the road again. More

It does not get any better. Service was excellent and most accommodating. Called at noon on Saturday for service that day and they made an appointment for 2:00pm. Upon arrival, Service was excellent and most accommodating. Called at noon on Saturday for service that day and they made an appointment for 2:00pm. Upon arrival, the process was seamless. Mr. DiNapoli took care of everything. The care was ready on time that afternoon, washed and clean. It does not get any better than that. More

awesome service Jeff Dorman was cordial , professional and knowledgeable. I would highly recommend Hoffman for its service department! Jeff even called and set it up Jeff Dorman was cordial , professional and knowledgeable. I would highly recommend Hoffman for its service department! Jeff even called and set it up so I would be picked up. Just outstanding!! More

Pleasant and professional from start to finish I offer my 5-star rating as a reflection of my experience from the moment I arrived to the moment I left with a renewed confidence in the 2006 Lexus I I offer my 5-star rating as a reflection of my experience from the moment I arrived to the moment I left with a renewed confidence in the 2006 Lexus I brought in for service. Jeff greeted me and within minutes had a diagnosis of what proved to be the issue...when I picked up the car, it drove like new and looked the part too. I was given a delicious breakfast sandwich and a great cup of coffee. This kind of service is standard every time I have come in with one of two Lexus vehicles that I own (usually at 30K intervals). I will continue to trust Hoffman Lexus with my autos and wil, more than likely, purchase another Lexus there. Don't change a thing!! More

Outstanding Service!! Our purchasing experience at Hoffman Lexus can only be described as complete customer satisfaction. The individuals we dealt with could not do enough Our purchasing experience at Hoffman Lexus can only be described as complete customer satisfaction. The individuals we dealt with could not do enough for us. I was especially impressed with the salesmanship and technical training provided by Kevin Schofield. I normally do not purchase service plans on my new cars ,but I did on this one. The plan offered by Hoffman was both reasonable in price and a great value. There was no high pressure salesmanship to purchase any plan, but were explained in detail by Al Ramos. These are the reasons that I will purchase my next Lexus from Hoffman. The reason I purchased my 2015 Lexus RX350 from Hoffman was due the special treatment we were given in 2006 when purchasing our very first Lexus, a 2007 RX 350 from Tom Ryan. In fact, I had dinner with my sister and her husband last evening and told them to consider an RX350 from Hoffman Lexus. Thank you Kevin and Al. Bob and Lynn Issa More

Impressive Dealer with Superb Cars Over the years, we have purchased new cars from many dealerships, but the experience in buying our first Lexus this past week at Hoffman Lexus is in a Over the years, we have purchased new cars from many dealerships, but the experience in buying our first Lexus this past week at Hoffman Lexus is in a class by itself. From the moment we walked in the door and received a warm welcome from Ethan Williamson, we felt at home. Our sales consultant Raj Upadhyay was not only very knowledgeable about every aspect of the new NX200 model, but also enthusiastic about helping us find a car that would best meet our needs as we described them to him. During our test drive, he pointed out many of the impressive safety and comfort features of the car in a low-key and non-distracting manner, and afterwards showed us several models in stock with the equipment we were seeking. Later, he worked with us back at his desk to find a car that without question is the finest one we have ever owned. Al Ramos assisted us with final purchase details and also in taking delivery of our new car in a very pleasant and efficient manner. He offered excellent advice about all the options available for the vehicle, and made the whole process go very smoothly. We were also very impressed by---and grateful for---the excellent orientation provided by Technology Specialist Rebecca Halprin, who taught us how to access and use all the key technology features of the car. She even used our garage-door opener to prepare the Homelink system for us, so that we were able to activate it at home in one easy step after we arrived there with our new car. We are now looking forward to the technology session she will soon be leading as an opportunity to further enhance our understanding and mastery of the car's many valuable capabilities. Every step of our buying experience has added to our confidence that we are embarking upon a long and satisfying relationship with Hoffman Lexus! More

Great Service The Service Representatives are the most professional at car dealerships I have ever experienced. The waiting time flies by with all of the amenities The Service Representatives are the most professional at car dealerships I have ever experienced. The waiting time flies by with all of the amenities available in the lounge. Thank you. More