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Hoffman Lexus

East Hartford, CT

4.6
1,604 Reviews

750 Connecticut Blvd

East Hartford, CT

06108

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Showing 1,604 reviews

July 27, 2017

Great experience at Hoffman Lexus I have purchased 4 car's from Hoffman in the last 7 years and I have always had a great experience. The sales staff are very helpful. More

by rjaquith21
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Walter Pethick, Peter Quagliaroli, Niel Velazquez
July 25, 2017

After giving them a one star review, they refunded my deposi When I'm ready to purchase another vehicle, I won't be going there. Only after giving them a one star review did they offer to refund my deposit. More

by kddes
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Kevin Warriner, Al Ramos, Peregrin Phillipp
Jul 31, 2017 -

Hoffman Lexus responded

Hello kddes, Thank you for bringing this to our attention. We are sorry to read that your recent experience was not satisfactory and appreciate your feedback as this will help us to improve in the future. I have spoken to our General Sales Manager, Sebastian Chodulski, and he informed me that a refund of your deposit has been issued and that you should be receiving it within the next few business days. Let us know if there is anything further that we can do for you in the meantime. Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

July 21, 2017

Excellent experience. I brought my car in for a recall. Hoffman was very flexible about when I could bring in my vehicle - whatever worked for me. I was dealt with right aw More

by KJSULLY1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob DiNapoli
July 18, 2017

Awesome Hoffman Experience Terrific dealership to do business with. No pressure, relaxing & super friendly people. An absolute winning dealership, whether it's John Webster More

by Jimmy B.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Peter Quagliaroli, Karan Singh, John Webster
July 17, 2017

Great experience I personally went for maintenance and had great experience with customer service. The amount of time that it took wasn't even close to what they told More

by KSANDOVALC
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Monica Pelletier
July 17, 2017

10,000 miles service Good customer service. Not waiting long. Also they clean my car inside plus they wash . Excellent services. I wash tv in the waiting room they have fr More

by ALIPER37
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Caitlin Lamphier
July 17, 2017

So easy! Excellent customer service experience despite a stressful car situation, and I will definitely be coming back to Hoffman for all my Lexus related need More

by annahj
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sarah Gagnon
July 17, 2017

comments This is the 6th vehicle that i have purchased from this dealership and I received the same excellent service by every person that assisted me More

by gerrymendoza1
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Warriner, Walter Pethick, Al Ramos, Karan Singh
July 17, 2017

Helpful and Friendly Al went out of his way to assist my husband and I in getting the right loan for our truck. Great job in making the process as stress free as possible! More

by Pantaleao199
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Walter Pethick, Al Ramos, Niel Velazquez
July 17, 2017

No time at all! From scheduling the appointment to bringing my car in waiting while it was serviced and checking out the process was seamless everybody was courteous More

by aerdna
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Micki Freeman
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