
Hoffman Lexus
East Hartford, CT
Filter Reviews by Keyword
By Type
Showing 1,616 reviews
Best Car Buying Experience Salesman Rick Gomez and business manager Al Ramos really made this my best car buying experience. Always honest and upfront with every detail of the t Salesman Rick Gomez and business manager Al Ramos really made this my best car buying experience. Always honest and upfront with every detail of the transaction. I would recommend Rick Gomez and Hoffman Lexus for car buying needs! More
Tom Ryan is excellent! Just purchased a new Lexus ES from Tom Ryan at Hoffman Lexus. He and Walter were excellent and fair to deal with and gave me the best price in the a Just purchased a new Lexus ES from Tom Ryan at Hoffman Lexus. He and Walter were excellent and fair to deal with and gave me the best price in the area. He went out of his way to help me have everything ready, and walked me through all the new features in my car. I have purchased several cars from Tom, and will keep coming back! More
Great experience buying 2 new cars I purchased my last 2007 Lexus from Tom Ryan. I just traded in a 2012 Infinity that I bought from a different dealer. Working with Tom Ryan and Walt I purchased my last 2007 Lexus from Tom Ryan. I just traded in a 2012 Infinity that I bought from a different dealer. Working with Tom Ryan and Walter again reminded what it was like to enjoy buying a car. They were fair, cheaper than my local MA dealers, and had great inventory. Great service by the entire team. More
Hoffman Lexus Dealership - Awesome Hoffman Lexus is my go-to Dealer for my car purchase. From the initial purchase to the maintenace, I've received nothing but the best service. Tom R Hoffman Lexus is my go-to Dealer for my car purchase. From the initial purchase to the maintenace, I've received nothing but the best service. Tom Ryan is by far the best car salesman I ever dealt with. He's knowledgeable, honest, consistent and pleasant. I've purchased 2 vehicles from Tom and I will be back for my third. He makes you feel comfortable with your purchase with no pressure to buy. Again, the best salesman ever. As far as services, Jeff Dorman, is my contact. He explains the situtation to me the way I need to hear it so I can make an informed decision. Thank you, Hoffman Lexus and Tom. More
Nick m What an outstanding experience once again working with the Hoffman team and especially Tom Ryan! Can't say enough about Tom, he was an outstanding sal What an outstanding experience once again working with the Hoffman team and especially Tom Ryan! Can't say enough about Tom, he was an outstanding salesman and helped in every way he could. Tom went above and beyond with little details to help make us as happy as possible. I will continue to remain a Hoffman customer just because of the wonderful help and support of Tom Ryan. Thank you More
Consistently excellent. Karan Singh and Al Ramos are good enough to return to. Al is a financial wizard and Karan is a knowledgeable and respectful sales associate. I've co Karan Singh and Al Ramos are good enough to return to. Al is a financial wizard and Karan is a knowledgeable and respectful sales associate. I've come to them several times and intend to return several more times. More
Consistent good service Lexus performs. Dealer experience is always a pleasure from service appointments to new car buying here. Recently turned in a lease and leased a newer Lexus performs. Dealer experience is always a pleasure from service appointments to new car buying here. Recently turned in a lease and leased a newer vehicle. Each step of the process was carefully explained and made simple. I have been doing business here for over 10 years now. More
Excellent as always Excellent service by Tom Ryan. Not my first Lexus. The whole process was extraordinarily quick with all details efficiently handled. The car is great, Excellent service by Tom Ryan. Not my first Lexus. The whole process was extraordinarily quick with all details efficiently handled. The car is great, I have always had great service on prior cars and I expect to be a lifetime customer. More
Only have one chance to make first impression, nailed it Walking into Hoffman Lexus with no appointment I was met by friendly hostess who asked, how can I help you. I needed help looking for a Lexus that wou Walking into Hoffman Lexus with no appointment I was met by friendly hostess who asked, how can I help you. I needed help looking for a Lexus that would fit my needs and budget. At that moment Tom Ryan walked by and without hesitation introduced himself and offered to help me. During my time with Tom he truly listened to what i was in the market for and my budget. He showed me several cars that were available and allowed me to compare prices and mileage. Not seeing anything that caught my eye right away, I saw Toms eyes light up. He said, come with me. Walking me through the showroom, we ended up in the maintenance bay where on the lift was a matador red 2014 is250 with 16,500 miles. This was the car. I had no poker face at this time and it was a matter of math at this point. Tom knowing my budget worked to get my payments exactly where I wanted them. I just want to thank Tom for not hesitating to take care of me like I had an appointment, truly listening to what i was looking for and most important helping me find the perfect car for me. Tom was professional, knowledgeable and took the time to make me feel like a valued customer. Id highly recommend Tom to any of my friends looking to purchase a Lexus. Also like to thank Rebecca for walking me through the car and all its options not only when looking for a car but the day i picked it up Another thank you to Ethan for great customer service. While waiting for Tom to finish up some paperwork for my registration, Ethan saw me waiting, got me a soda and even brought me to service dept to introduce me to service managers. He did this not as part of a job description but because he truly valued me as a person and not just someone buying a car. Lastly a thank you to Peter who made writing a check as painless as possible. He made sure i was comfortable with my payments and all my options Overall Thank you to Hoffman Lexus for making my first experience with Lexus a valued one. As stated you only have one chance to make a first impression and everyone i dealt with got it right David Thomas, Lexus is250 owner More
Outstanding people We just purchased a new RX350 from Tom Ryan and the experience was first class from beginning to end. We have dealt with Tom before, and as in prior e We just purchased a new RX350 from Tom Ryan and the experience was first class from beginning to end. We have dealt with Tom before, and as in prior experiences, he was straightforward, knowledgeable and a pleasure to work with. The was no game-playing in the negotiations; just open, honest and fair dealing. We traded in a vehicle and arrived at a very fair price with no angst or hassle. Upon taking delivery of the car, everyone I dealt was was equally helpful and professional. In short, we we delighted with the entire experience. I highly recommend Tom Ryan and the Hoffman Lexus dealership. More