
Hoffman Lexus
East Hartford, CT
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Excellent service Ethan provided excellent service throughout the sales process. Professional, knowledgeable and responsive to my needs and interests. It was great doin Ethan provided excellent service throughout the sales process. Professional, knowledgeable and responsive to my needs and interests. It was great doing business with him and would recommend him to others. More
bought new RX 350 Tom Ryan was terrific and actually made the purchase, which usually is a drag, an absolute pleasure. Tom and the rest of the team respected our time, Tom Ryan was terrific and actually made the purchase, which usually is a drag, an absolute pleasure. Tom and the rest of the team respected our time, made us comfortable, and gave us a good deal. More
Excellent Customer Service Tom Ryan was the reason I bought a Lexus rather than another brand of vehicle. I went back to the dealership three or four times to test drive and as Tom Ryan was the reason I bought a Lexus rather than another brand of vehicle. I went back to the dealership three or four times to test drive and ask questions and he was so patient and accommodating every time. I am not at all fond of car shopping, but Tom's attention to detail, ability to anticipate customer needs and upbeat personality made the experience pain-free. I would work with him again in a heartbeat. More
Fantastic Customer Service Keeps me Coming bK! Tom Ryan was so in tune to what I needed in my new vehicle that he made it a great experience. Everyone in the showroom to the service department goes Tom Ryan was so in tune to what I needed in my new vehicle that he made it a great experience. Everyone in the showroom to the service department goes above and beyond to accommodate your needs. Tom pays attention to every detail and leaves nothing unturned. He was fantastic with my first purchase, that I made sure he took care of me with my new purchase. My daughter came with me to pick put my new car and she stated wow he was that good that I want him to find me my nest car! More
Great customer service Kevin was great while I was looking to purchase the new NX model. He went through everything about the car and answered any questions I had. He's very Kevin was great while I was looking to purchase the new NX model. He went through everything about the car and answered any questions I had. He's very personable and easy to talk to. Al in finance was also very good and made the transaction very simple and smooth. More
Excellent people to do business with. Everyone in the showroom was helpful with my needs. Not pushy,very nolegable on everything I needed to know. Was able to help me with things that had Everyone in the showroom was helpful with my needs. Not pushy,very nolegable on everything I needed to know. Was able to help me with things that had to do with the car I was looking at,and more More
Kind, people smart Mr. Ramos was the icing on the cake at my recent purchase of my gorgeous Hoffman Lexus, SUV 350. Usually the least enjoyable aspect of a car deal is t Mr. Ramos was the icing on the cake at my recent purchase of my gorgeous Hoffman Lexus, SUV 350. Usually the least enjoyable aspect of a car deal is the finance paper signing part. This is where I have always felt most uncomfortable and let my husband handle all of this. Well, Mr. Ramos was just amazing as he listened to my husband and I go back and forth about a specific add on I wanted. Actually, I INSISTED ON, AND DID GET. Mr. Ramos let us do our thing and was so patient and kind about all of this. He is one classy man who is born for this job. He's so good with people and appeared to have such wonderful intuition, and just good old common sense. He was just a pleasure to deal with although I feel we may not have been! Sorry!! Hoffman is lucky to have you. All the best! More
Hopeful. Fast service The reason I give you a rate of 10 quality services professional was excellent . hoffman lexus made my search for new car a pleasure an not so stress The reason I give you a rate of 10 quality services professional was excellent . hoffman lexus made my search for new car a pleasure an not so stressful. I would send family and friend to purchase a car at Hoffman dealership... My family and I would like to thank woody for good service . More
If you're interested in a Lexus, go see Tom Ryan at Hoffman. I have owned or leased five vehicles from Hoffman Lexus and Tom Ryan is why I continue to come back. I am also pleased with the service and customer I have owned or leased five vehicles from Hoffman Lexus and Tom Ryan is why I continue to come back. I am also pleased with the service and customer friendly staff. However Tom's attentiveness to your needs and desire to address them, make him a car salesman others should aspire to be More
No pressure sales Ryan acknowledged my daughter and I when we walked thru the door. When we decided that the RX350 was the car to test drive he was knowledgeable about Ryan acknowledged my daughter and I when we walked thru the door. When we decided that the RX350 was the car to test drive he was knowledgeable about the car. There was no pressure to buy and I knew this was the car for me. When the time comes for a new car I will be back to see Ryan and will recommend him to my friends and family. More