Hoffman Lexus

efficient and honest Bob DiNapoli always handles the service in a very caring way. i trust his judgment in making necessary recommendations. i have been with Hoffman Lexus Bob DiNapoli always handles the service in a very caring way. i trust his judgment in making necessary recommendations. i have been with Hoffman Lexus since 2002 More

Service Work is always done correctly and in a timely manner. Always comes in within the dollar estimate. Your service staff is easy and pleasant to work Work is always done correctly and in a timely manner. Always comes in within the dollar estimate. Your service staff is easy and pleasant to work with...... More

Wonderful experience The service department is wonderful at hoffman lexus!! They listen to you and are there to make sure your car is working perfectly!!! Thank you!! The service department is wonderful at hoffman lexus!! They listen to you and are there to make sure your car is working perfectly!!! Thank you!! More

New Year New Car! Went to Hoffman Lexus for tune up on 2007 gs350. While waiting - ran into the only salesperson we will ever purchase a Lexus from, Ryan Mendez, and he Went to Hoffman Lexus for tune up on 2007 gs350. While waiting - ran into the only salesperson we will ever purchase a Lexus from, Ryan Mendez, and he showed me a 2013 gs 350 Fseries that he knew had everything we wanted in a car. With little fuss- Ryan was able to put us into the car, that day!!! Never any pressure from him- our Hoffman Lexus experience in both sales and service with Bob DiNapoli sells us over and over again. More

Service personnel are courteous cooperative and honest. I have been dealing withHoffman Lexus for about 15 years and have always found the staff to be most accommodating, courteous and honest. The work is I have been dealing withHoffman Lexus for about 15 years and have always found the staff to be most accommodating, courteous and honest. The work is completed on time and as described. There are no hidden surprises when it comes time to pay the bill. Micki Freeman is particularly attentive to the need's of the customer and makes one feel confident that things will be done correctly the first time. More

outstanding customer service!! I have never had a bad experience at this dealership. I continue to go back to purchase vehicles there. From service to finance, they go above and bey I have never had a bad experience at this dealership. I continue to go back to purchase vehicles there. From service to finance, they go above and beyond to make you feel comfortable in your experience.I would highly recommend this Dealership. More

Service Maintenance As always the service is professional, polite and thorough. Was a little disappointed that the car didn't get a very needed wash but I'm sure that wa As always the service is professional, polite and thorough. Was a little disappointed that the car didn't get a very needed wash but I'm sure that was because of the weather! Otherwise...perfect. More

Exh repair service. In these days its seems costumer service and courtesy are lost. It has been our experience at two different Hoffman dealership that this has not been In these days its seems costumer service and courtesy are lost. It has been our experience at two different Hoffman dealership that this has not been lost. So thank you for great service. More

Service Experience I worked with Bob DiNapoli of the East Hartford, Connecticut dealership and have to say, he's truly the best customer service representataive I've eve I worked with Bob DiNapoli of the East Hartford, Connecticut dealership and have to say, he's truly the best customer service representataive I've ever worked with. My family owns two Lexus vehicles and everytime we bring our car in for service and have Bob as a service rep I leave there feeling confident and reminded why I drive a Lexus. Thank you Bob for all you do. The Valentine Family More

Excellent Service Center!!! I really like taking my automobile to this Hoffman Service. The representatives are extremely pleasant, I usually go through Monica and this time I w I really like taking my automobile to this Hoffman Service. The representatives are extremely pleasant, I usually go through Monica and this time I went thru Lindsay since Monica was not in. Lindsay, is equally efficient and understanding. I have been to other dealerships where they pressure you into doing services that are not needed, but at Hoffman, I trust their recommendation and they also understand customer's limitation and prioritize what needs to be done absolutely and what needs to be done in the near future or postponed to six months etc. The lounge is good to stay and get the service done during Saturday appointments, on working days they representative drops me off at work and picks me up in the evening - very convenient. Overall, I am extremely pleased with the Service Department!!! Great work and great team. More