Hoffman Lexus

Always a great expierence Great dealership and wonderful sales people! I have always felt leaving there I have received a fair price and am always treated with nothing but resp Great dealership and wonderful sales people! I have always felt leaving there I have received a fair price and am always treated with nothing but respect! Thank you ! I will be back! More

Picked up my car from the auto body repair and the car is fi Picked up my car from extensive body work in a not at fault accident and the inside and outside of the car is filthy. I am shocked and disappointed Picked up my car from extensive body work in a not at fault accident and the inside and outside of the car is filthy. I am shocked and disappointed More

15,000 mile check up My Service was Great & Lindsay did a very complete Job for me. When ever I need service I call Lindsay or Monica & they take very good care of Me. My Service was Great & Lindsay did a very complete Job for me. When ever I need service I call Lindsay or Monica & they take very good care of Me. More

Disappointed We have an older Lexus...brought it for troubleshooting, $400.00 later left without any answer. Disappointing. Have had positive experiences in the We have an older Lexus...brought it for troubleshooting, $400.00 later left without any answer. Disappointing. Have had positive experiences in the past but really feel like we got taken this time. Will think twice before I go to a dealer for answers More

Superb Customer Service I'm taking some time out to share the excellent service that Lindsay, Hoffman East Hartford, provided on Friday, January 15, 2016. She went over and b I'm taking some time out to share the excellent service that Lindsay, Hoffman East Hartford, provided on Friday, January 15, 2016. She went over and beyond service. Her friendly attitude is very welcoming. I enjoying doing business with her and for my next service appointment, I will be requesting that she handles my requests. Appreciated her willingness to deliver and high motivation.   Allover, Lexus has the best customer experience one can have. Prior to my current Lexus 350ES, I've owned a 330ES (older version), sold it, bought a BMW 328XI, owned it for 3yrs; however, due to their lack of customer service I traded and went back to Lexus. Best trade and decision I have made. Not only, I took their excellent customer service into consideration, but the make is absolutely dependable. It is a fact. Thank you for the opportunity in sharing my feedback. Good day! More

The place to buy a car This is my second Lexus SUV hybrid. Both were off lease. I purchased both from Tom Ryan. His knowledge of the automobile and his respectful treatme This is my second Lexus SUV hybrid. Both were off lease. I purchased both from Tom Ryan. His knowledge of the automobile and his respectful treatment of me as a customer was the reason I purchased and came back. Peter Quadliaroli, the business manager was also nice to deal with. Rebecca Halprin, the technology specialist was not only knowledgable but an excellent teacher. If interested n a quality car, I recommend starting with Hoffman Lexus in East Hartford, CT. More

Exceptional Sales Experience The car buying process brings quite a bit of angst into one’s life because we are making a decision that will impact our daily lives. We are always l The car buying process brings quite a bit of angst into one’s life because we are making a decision that will impact our daily lives. We are always looking for the best deal or the cheapest price and many times forget that major purchases are also about relationships with the seller. If you are in the market for a Lexus or any other car on the Hoffman Lexus lot, go see Tom Ryan and Al Ramos. Tom and Al will work with you without any pressure and help you make a decision that is right for you. They are also good people with a support group in the service and parts departments that are always ready to assist in any way they can. Automobile salespeople are not folks we normally refer to as our friends….for the past ten years since we bought our first Lexus (six total) at Hoffman, Tom and Al have been friends. More

Unhappy and unprofessional service Over promised and under delivered. Inefficient. Wasted a lot of my time. After being delayed over 1/2 hour over promised time, a service associa Over promised and under delivered. Inefficient. Wasted a lot of my time. After being delayed over 1/2 hour over promised time, a service associate blocked by exit with another customers car and told to me wait. Count me as lost customer More

Service at its best Was very impressed by the service provided. The service advisor (Lindsay Fenton) was very friendly & helpful. They also provided free vaccum & car was Was very impressed by the service provided. The service advisor (Lindsay Fenton) was very friendly & helpful. They also provided free vaccum & car wash. Everything was perfect. But I suggest them to put a paper on the wet mats, as it gets dirty again once u are set to go. More

great great service!!! Mark was friendly and helpful in getting us a deal. He also helps us getting to know the new car a lot. We did referred a friend to him after our purc Mark was friendly and helpful in getting us a deal. He also helps us getting to know the new car a lot. We did referred a friend to him after our purchase. More